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P: Moving Around Workspace causing screen glitching & green background on macOS

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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So I just downloaded the new 2023 version of Photoshop. Photoshop told me that if I did not have the latest version of MacOS there could be some performance issues, so I made sure everything was up to date and downloaded the latest MacOS. However, now whenever I move around my workspace in Photoshop my screen glitches and I get weird green flashes that make it next to impossible to work.

 

Zooming in and out using the trackpad/mouse causes this, as well as just moving left, right, up, and down. I purged my cache and still the same issue. Restarted Photshop and my computer, still the same issue.

 

Someone please help as I have a lot of work to do! 

 

 

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correct answers 1 Pinned Reply

Adobe Employee , Jan 23, 2023 Jan 23, 2023

Thanks for your feedback. We're working on this issue and share the update here.

 

Mohit

Status Investigating

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Interesting problem, PS is flickering, as if its redrawing the page with every move of the mouse. When I maximized the window, the flickering stopped? The new multi-tasking subsystem in Ventura?

16in mac book, M1 pro. 

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Did the upgrade to 2023 because older version was a little slow. Now, I can't even work. The PS screen/workspace flickers with every mouse movement. Workspace screen doesn't stay on unless I mouse over and then it flickers. Should I uninstall and go install an older version? Running on Mac BigSur 11.7.1 

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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In newest Photoshop version 24.0 you have an option in Preferences > Technology Previews > Older GPU mode (Pre 2016). Check that option if you have older graphics card. Restart Photoshop for changes to take effect.

 

If this doesn't help try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Does the flickering stop if you maximize the window by clicking the green button?

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New Here ,
Oct 25, 2022 Oct 25, 2022

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My version of photoshop is flickering, breaking up and useless right now.

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Here is the bug repeated:

Window maximized with green button, no flicker
Window un-maximized, flicker

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Yes! Just maximized the screen with the green dot and the flickering stopped and was able to move layers again. For now...that will be the quick fix until urgent work is done.

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Thanks Axel Matt! Will try this after i do my work. For now, just maximizing the screen.

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Is this laptop ever attached to an external monitor? If so, does the problem go away if you restart Photoshop after detaching or reattaching to the external monitor?

 

I'd also like to rule out preferences. If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2022 Oct 26, 2022

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Same

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Do you use two monitors on this system? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

If so, if you disconnect from the second monitor and quit and relaunch Photoshop does it work correctly?

If not, if you go to Preferences > Performance... and uncheck "Use Graphics Processor" does it work correctly?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Does simply restarting Photoshop fix the problem? What's described here sounds like a known issue where Photoshop was launched on a smaller screen, then moved to a bigger monitor when attached.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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I just upgraded my Mac to Ventura 13.0 and PhotoShop to 2023. Now images are jumping around and glitching. Anyone else experience this?

 

Thank you

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Community Expert ,
Nov 05, 2022 Nov 05, 2022

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Adobe recommends that you not upgrade to Ventura yet. You can roll back with Time Machine if you have it installed.

 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

"Important! Until these issues have been resolved, you may want to remain on your current macOS version or test in a non-production partition to ensure all your software and hardware is compatible."

 

You've reported this as a bug, so the engineers will see it.

 

Jane

 

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Thank you. The only reason I upgraded to Ventura was I could not sync my iPhone to my computer to back it up. I got a message that said the Mac’s software was not compatible and to update it.

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Thank you. The only reason I upgraded to Ventura was I could not sync my iPhone to my computer to back it up. I got a message that said the Mac’s software was not compatible and to update it.

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New Here ,
Nov 07, 2022 Nov 07, 2022

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I was in a Zoom meeting, and had to share my Photoshop window. Turned on sharing for Photoshop, and a green screen started flashing, It became extremely slow.. Glitching.. etc. I turned off the Use graphic processor, played with other turn off boxes, and the performance is just horrible, to the point I cant get anything finished. I uninstalled Zoom znd all its components. Still the same. Any Ideas? I'm on a iMac. Photoshop 24.0. Radeon Pro 575X 4 GB. Never have had this problem with this computor

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back

 

It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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If you quit and relaunch Photoshop, does it work correctly?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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I haven't upgrade to Ventura andI am experiencing the same problem since the last update. The Photoshop is unstable right now.

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Unfortunately, quiting and re-opening PhotoShop does not fix them problem.  Does seem to be worse if I am zoomed in, but still does freaky things when I am at 100%

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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KateSFDA - interesting. I use PhotoShop a lot and never had any issues until the Ventura upgrade.

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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I am using Ventura and don't have any of these issues

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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What version of PhotoShop are you using?

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New Here ,
Nov 08, 2022 Nov 08, 2022

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I just updated to Ventura 13.0, noticed glitching before I updated...after updating it is much worse! 

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