P: Photoshop 23.3 opens images with everything in white color.

[Yustas240]

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

[Kukurykus]

It doesn't fit the problem of this thread. See how that works in 23.3.

[jacobcorreia]

Thank you all for your helpful feedback that allowed us to track down this hardware specific issue. 

If you are still experiencing this problem, please ensure both Ps and your drivers are up to date, then share with us your specific hardware setup.

[J453]

This should be fixed by the 23.3.1 update that just went out.

[brianb51262937]

Yeah I have had the same issues lately. Hoping this update fixes it, never had issues before and I have been using Photoshop for close to 20 years probably. I also had printing issues as if my print settings on their own just went all haywire and it was not color matching with my printer. I got that generally fixed.

Mine did the same thing though, I could literally see my edits in the layer preview. I did the uncheck trick and it worked but then the resolution was all wonky. Finally just clicked all the rendering options and it seemed to help with the file i was working on. Not sure what's up Adobe, but whoever did the previous update needs to take a coffee break and not touch anything lol

[Thomas 42541987]

Hi,
I installed 23.3.1 on a Mac Studio (Apple M1 Max). If I open an image everything is black 😞
Only with deselected graphics processor the image will display ... unfortunately I need the rotate-command.

Any idea? 

Thank you for your time!

[Thomas 42541987]

footnote: current Photoshop Beta works fine.

[___John_B___]

@Thomas 42541987 you can try just disabling GPU compositing, rather than disabling the GPU completely. You can find the setting at Preferences > Performance > Advanced Settings

[Thomas 42541987]

@___John_B___ 

Hi John, 
thank you for the reply.
I tried that before, but it did not help.
Some further investigation: Everything works (with all GPU-settings on) when I open an CMYK-file.
RGB or LAB displays only when GPU is completely off.

[Karen220371231fdr]

Hi:

Just started having an issue with PS22. I open a file that I know has content and it looks blank. The preview on the layer window shows the content. If I use the magic wand tool, it selects where the content should be but I can't fill in the selection with the paint bucket tool. 

The content shows up in the Paint program, e-mail previews, etc. Using Windows 10 Pro.

Thank you for your help

[LinSims]

Let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

[Ged_Traynor]

Hi

What exact version of Photoshop so you have, you can find that from Help > About Photoshop, can you post a screenshot of the Photoshop interface to highlight the issue

[Karen220371231fdr]

Hi,

My version is Photoshop 2022 23.3.0.394

[D Fosse]

It's a bug that should be fixed in 23.3.1, so run another update..

[Thomas 42541987]

23.3.1 does NOT help.

[Kukurykus]

It seems it should be moved to: Account, Payment, & Plan. Then label changed to Billing.

[davescm]

@نزيهة24484477cctg There is no increase in price for downloading the last version. Version updates are included in a subscription, so if you have a subscription for the previous version, then the last version is no additional cost.

Dave

[Lara5E2D]

Thank you, really

[michaelj31754639]

When opening a jpg or png all I get it a white screen, disabled the generator still the same.

If I minimise the screen it goes black, I get the image in the layers but not on the canvas

[Met0]

Are you saying you are exporting from Illustrator and getting this? (You posted to the Illustrator forum).

Try copy paste...

[michaelj31754639]

Sorry should have been the photoshop forum

[michaelj31754639]

When opening a jpg or png all I get it a white screen, disabled the generator still the same.

If I minimise the screen it goes black, I get the image in the layers but not on the canvas

[TheDigitalDog]

Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

[Peru Bob]

Try enabling Deactivate Native Canvas in General Preferences and then restart Photoshop.