P: Photoshop 24.2 When trying to open or save box is blank

[Rick28874801iwnm]

When tryin to open a file by choosing the file menu then open the browse box is blank. Version 24.2

[CoryShubert]

Thanks for the update @Rick28874801iwnm

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Colin28878642fnlo]

I'm still having the same issue as well

[SeasonalStark99]

I had the same issue in the 24.2 update that was giving me a blank screen when saving a new Photoshop document. That did the trick! Thank you.

[Kaden288962960t12]

This is what it shows when I try to save. Help please.

[kevin stohlmeyer]

Hi @Kaden288962960t12 go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Restart PS.

If that does not resolve try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[Sameer K]

Welcome to the Photoshop Community @Kaden288962960t12. We'll need more info to help you figure this out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link here?

You can try temporarily disabling any VPN or protection software on your machine that can change how your device interacts with the internet.

Go to the location of the preference folder below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• Press Windows + R & type this is the Run Window - %APPDATA%\Adobe
  
  
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

[CJHS28902499ojj1]

I am working on Apple M1 13.2.1 OS - I have Photoshop 24.2.0 release.  

When I try and save I get a black window and nothing else.  Photoshop will not allow me to save any files with layers.  I am able to export, but as you can imagine I miss all my layers.  I have reset all settings and tried to uninstall and reinstall.  Now I am stuck with I file I need the layers and I cannot save them.

[SMD289032485xar]

Same problem here.
Can't do anything with "save as" or "save as copy". It only shows a black window pop up. 
How do I do?

[28909772kyha]

I am also having this exact problem. I can't open any images and have tried the fixes suggested here, but no luck.

[CoryShubert]

@Rick28874801iwnm, @28909772kyha 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[kevin stohlmeyer]

Hi @CJHS28902499ojj1 @SMD289032485xar  Go to Photoshop Preferences/Technology Preview and check "Disable Native Canvas" and restart Photoshop.

[Peter28912139rkdo]

Hello

We are getting the below blank dialogue window when opening a file in photoshop this week

is this a windows or adobe bug?

[jm_69]

After selecting Save, a black window appears and there is no option to save.

[gianvitulano]

Hi,

are you using the latest version of Adobe Photoshop? Does this problem occur with all files?

[kevin stohlmeyer]

Hi @jm_69 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.

[CHEN28916440449p]

Same problem here.

I tried your method, but it still doesn't work.

[kevin stohlmeyer]

Try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[kevin stohlmeyer]

Also @CJHS28902499ojj1 @SMD289032485xar @CHEN28916440449p 

Can you go to Apple System Preferences/Security and Privacy/Full Disk Access and making sure PS is listed and active?

[CHEN28916440449p]

It has been several days, I have reinstalled 2023 ps and 2022 ps , still can not solve. Restarted the computer. Reset preferences, didn't fix it. Also tried checking "Disable Native Canvas" in Tech Preview and restarting Photoshop. There is no way to solve the problem.

[CHEN28916440449p]

Tried this method too, it didn't work.

[kevin stohlmeyer]

Hi @CHEN28916440449p which method are you replying to? Resetting preferencs or Mac OS security? Both?

[CHEN28916440449p]

Both.

[kevin stohlmeyer]

@CHEN28916440449p please do not post duplicate posts. I'll merge this with your original post.

[CHEN28916440449p]

经过尝试，我找到了解决问题的方法。 希望对有同样问题的朋友有所帮助。 MacOS > 进入文件夹 >搜索框输入（/Library/Application Support） >删除“Adobe” 文件夹 > 重新安装Photoshop。 如果删除adobe文件夹后所有adobe软件都有问题，全部重新安装即可。

[CHEN28916440449p]

I'm so sorry,not converted to english. I translate it again.

After trying, I found a solution to my problem. I hope it will be helpful to friends who have the same problem. MacOS > go to the folder > type (/Library/Application Support) in the search box > delete the "Adobe" folder > reinstall Photoshop. If all adobe software has problems after deleting the adobe folder, just reinstall them all. I translate it again