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P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

Community Beginner ,
May 20, 2024 May 20, 2024

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Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-start...

 

However, it looks like this is now occurring on the released version of 25.9.

 

Photoshop auto-updated itself today (was working fine before), and I  now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

 

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

 

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed? 

 

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

 

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

 

Thank you for your help

 

Liz

 

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correct answers 1 Correct answer

Community Expert , Jun 23, 2024 Jun 23, 2024

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Adobe Employee , Jun 04, 2024 Jun 04, 2024

A fix for this issue is in Public Beta version 25.10

A fix for General release will come soon.

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224 Comments
New Here ,
Mar 02, 2021 Mar 02, 2021

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I can't open Photoshop, simply everytime i try to use the program or open it, it's crash and give me the same error:

"The applicantion coul'd be started correctedly (0xc0000142). Click Ok to close the application."

I already search in the fórum, internet and more, try every solution i found and just, nothing worked.

What i do now?

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the error while launching. Would you mind sharing the version of Photoshop you're using? Which CPU do you have on the computer? Please ensure you have all available Windows updates installed on the computer.

 

You can check out the steps suggested in the discussion: https://community.adobe.com/t5/adobe-media-encoder/0xc0000142-error-on-adobe-media-encoder/m-p/10066...

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I allready try this method of controlled folder, didn't worked. Now, is the Ps 22.0 version, i have all the windows updates instaled, my processor is a Phenon II X4 955, The processor or my computer is not the problem, but the instalation of Photoshop with packagins left out. So help me, in trying to work here! I'm living in Brazil, the cost of Adobe is expensive bro. Have a poor suport that dot not work, of a company this size it's a joke.

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Thanks for sharing the info! It appears that the processor you're using does not support SSE version 4.2 or higher which is required for Photoshop 22.x.

Please check: https://helpx.adobe.com/photoshop/system-requirements.html

If earlier than SSE 4.2 you will get this error 0xc0000142 or ippCV error. Please check: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

 

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Yeah, i knew it you guys allways want to transfer the responsability. My processor is fine and have support to the app. It's working okay before the automatic update, now, nothing is working anymore. I already had said that the problem was in the program and the instalation packages with problems and peaces missing.

This it's been a dead end until now

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Please try rolling back to the previous version of Photoshop (21.25) using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Let us know previous version works!

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Community Expert ,
Mar 03, 2021 Mar 03, 2021

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...My processor is fine and have support to the app. It's working okay before the automatic update, now, nothing is working anymore. ....

 

Sorry, but in this case you're thinking wrong.

The recent version of Photoshop (v 22.x) requires a actual CPU that supports SSE 4.2. Your processor came out about 12 years ago and doesn't support this feature. So your processor doesn't match the system requirements.

 

As nikunj.m wrote go back to Photoshop v21.25. This version should be running on your system.

 

BTW: I don't be an employee of Adobe. I'm a user as you are.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Mar 03, 2021 Mar 03, 2021

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That's okay Axel, thnak you, but how i have said, the processor and the app had just working fine in the 22.x version earlier, but the last two atualization justo not worked. Soo i got back to the 22.0.1 version os photoshop, changed some configurations, desativated automatic update and now it's working just fine. Thank You for trying to help you all, but this is just problematic and in part, injust. But thank u

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New Here ,
Aug 12, 2021 Aug 12, 2021

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poderia me explicar o passo a paso que vc fez meu amigo, pois estou com o mesmo problema aqui !!!!!

 

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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Take a look here: https://helpx.adobe.com/download-install/using/install-previous-version.html

There you'll find a description how to roll back to a previous version.

See also @nikunj.m 's posts in this thread.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Jan 03, 2022 Jan 03, 2022

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boa tarde;

 

após instalar o adobe photoshop 2021 encontrei problema para iniciá-lo. 

  • ao clico sobre o ícone para iniciar o programa; 
  • resultado esperado - abrir o programa;
  • resultado real  - surge a seguinte mensagem na tela (mensagem na imagem em anexo):

 

             "O aplicativo não pôde ser inicializado corretamente (0xc0000142). Clique em ok para fechar o                     aplicativo".

 

Como resolver este problema?

 

att

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Community Expert ,
Jan 04, 2022 Jan 04, 2022

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You have installed the wrong version. Photoshop 21.x isn't the same as Photoshop 2021. 

If your CPU doesn't support SSE v4.2 you have to go back to version Photoshop 2020 (21.x).

 

2022-01-04 09_31_25-Window.png

 

Known issues in Photoshop (adobe.com)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Good!! how did they solve it?

It only lets me install photoshop 22.0, I can't install a previous version. Apparently my computer does not pull that update so I must install some previous photoshop. But I don't know where to download photoshop 21.

I'm paying for something I can't use 😞

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New Here ,
Apr 19, 2022 Apr 19, 2022

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The same problem.( I can't install photoshop 2020 (v21) , i don't see it

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Please see here: https://prodesigntools.com/tag/ddl

There you'll find download links for several older version of the Adobe apps.

However, some versions require support to be contacted

https://helpx.adobe.com/support.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Feb 07, 2023 Feb 07, 2023

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I have this same issue and this is what I have on my PC:

Processor Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz 3.00 GHz
Installed RAM 6.00 GB
System type 64-bit operating system, x64-based processorer

 

Would you please help me with this?

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New Here ,
Feb 07, 2023 Feb 07, 2023

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I can't even open photoshop

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Please be more specific.

Which operating system do you use?

Which version of Photoshop do you use?

Please post the exact version numbers and not only phrases as ""recent, "latest" and so on.

 

Do you get an error message? If yes please post the message word-by-word as text.

This will help us to say more about your issue.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Feb 08, 2023 Feb 08, 2023

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My System: Processor Intel(R) Core(TM) - 6GB RAM - NVIDIA GeForce GT 430 - Microsoft Windows 10 Pro - Photoshop v22.2

I have an error message it said "The application was unable to start correcly (0xc0000142). Click OK to close the application." and I uninstalled photoshop and reinstalled it than I saw this message.

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Have you read the answers above in this post?

Please check: https://helpx.adobe.com/photoshop/system-requirements.html

The recent version of Photoshop (v 22.x) requires a actual CPU that supports SSE 4.2. It seems that your CPU doesn't support SSE 4.2.In this case you have to go back to Photoshop v21.25. This version should be running on your system.

Please see here: https://prodesigntools.com/tag/ddl

There you'll find download links for several older version of the Adobe apps.

However, some versions require support to be contacted

https://helpx.adobe.com/support.html

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
May 18, 2024 May 18, 2024

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Mine is doing the same thing with the new beta version and my processor does support SSE 4.2. Everything worked up until the 25.9 updates, now that one and the 25.10 updates won't work. I know it's not my system. Everything I have is compatible. I made sure a few times. I also wanted to mention that the 25.9 update did fully work for a day so it's not my system. The next day I got the error and nothing worked since. "The application could be started correctly (0xc0000142). With every update I hope for the best but it still gives the same error. I am seeing a lot of people getting this error and am surprised Adobe has not come up with a fix for this yet. And removing NIk did not help nor did resetting preferences, uninstalling or reinstalling.

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Community Expert ,
May 20, 2024 May 20, 2024

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@MissLiz I'm not seeing version 25.9 as an available update in the Creative Cloud app, you can downgrade via the Creative Cloud app

2024-05-20 14_21_55-Window.png

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Community Expert ,
May 20, 2024 May 20, 2024

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Community Beginner ,
May 20, 2024 May 20, 2024

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Thanks for the info @Ged_Traynor 

 

@Noel.Carboni 

Why has 25.9 this been released? You knew about this issue in the beta version at least 2 weeks ago....  

Seems madness to release it now with such a distructive outcome!

Can you give any estimate for when a fix is likely?

 

Thanks

 

Liz

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Community Expert ,
May 20, 2024 May 20, 2024

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quote

Why has 25.9 this been released? ....

 

Can you give any estimate for when a fix is likely?

 

Thanks

 

Liz


By @MissLiz

 

@MissLiz  As @Ged_Traynor already worte, there's no update to Photoshop 25.9 for the released version. The regular version of Photoshop is 25.7.

 

25.9 was only a Beta version available. Today Adobe releases a fix for the Beta 25.10 in which the error has been fixed.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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