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P: Photoshop creates a gude log while working with files

Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2023 Feb 23, 2023

Thank you everyone for your patience. This issue has been fixed with the release of 24.2.

 

Thank you,

Cory

Status Fixed

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Engaged ,
Feb 01, 2023 Feb 01, 2023

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@Ranjisha Sengupta 
Thank you so much!

Please admins, could Ranjusha's reply to all be pinned to the top?

Adobe's response 

Thanks

Rosa

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Explorer ,
Feb 02, 2023 Feb 02, 2023

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Thanks for the confirmation Ranjisha, much appreciated. 

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Photoshop started to deposit error logs with names starting with "GUDE" on my Windows 10 system after recently upgrading to to Photoshop 24.1.1.   It happens if Photoshop is not open and I double click on an image but NOT if I open Photoshop first and then open the file from the Photoshop File menu OR Idouble click on the file. 

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Community Beginner ,
Feb 04, 2023 Feb 04, 2023

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Erst seit einiger Zeit legt Photoshop beim Doppelklick auf eine Datei automatisch ein log-Datei an.

 

Völlig unnötig für mich und m.E. nur geeignet, die Festplatte mit Müll zu belasten.

Dateiname beispielsweise gude-2023-02-04.log

 

Ich habe keine Möglichkeit gefunden, das abzustellen.

Vielleicht finde ich ja hier Hilfe.

 

Seltsamerweise wird diese log-Datei nicht angelegt,  wenn man mit rechte Maustaste>öffnen mit arbeitet, was aber lästiger ist als Dopplelklick.

 

MfG Franz

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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Hi @Franz-Jupp, thanks for the post about the gude files. In case you missed it, this bug has already been acknowledged by Adobe. On January 25, 2023, they wrote, “The team is aware of this issue and we should have a fix coming in an upcoming release. Stay tuned.” Please see this thread: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-gude-log-created-when-working-wi...

 

Meanwhile, we've found the easiest way to avoid this is to launch Photoshop first before opening any files.

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Community Beginner ,
Feb 04, 2023 Feb 04, 2023

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Ich suche nicht nach Lösungen mit Umwegen, sondern erwarte die angekündigte Lösung dieses Bugs.

 

Außerdem möchte ich noch anmerken, dass es noch schwieriger ist, für Adobe Produkte Hilfe zu erhalten, als deren Benutzung selbst.

 

Das ist bei Mitbewerbern wie DxO, Topaz etc. besser gelöst.

Dort kann man auf einfache Weise per Mail oder Kontaktformular Hilfe erfragen.

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New Here ,
Feb 06, 2023 Feb 06, 2023

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This gude log problem seems to pop up often when there is a new version release.  It would be nice if the development team automatically checked for this on new releases.

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Explorer ,
Feb 06, 2023 Feb 06, 2023

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Please tell the IT team just comment out the gude-yyyy-mm-dd.log creation line in the code. It is unacceptable for a production version to spam the user directory with log files... These files cannot be deleted unless PS is closed.

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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How much longer do we have to deal with this issue? 😞

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New Here ,
Feb 07, 2023 Feb 07, 2023

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Bonjour 

Création d'un fichier gude+date.log à l'ouverture d'un psd depuis l'explorateur de fichier (Win 10) ?

Problème PhotoShop recemment apparu sur mon pc, mais le sujet est a priori discuté depuis près d'un an... Existe t-il une solution ? ou bien faut-il retrograder vers des versions antérieures de PS.

Merci

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Moved to the Photoshop ecosystem forum from Using the Community

 

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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New Here ,
Feb 07, 2023 Feb 07, 2023

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Thank you all, sorry for area mistake, but these links mean that there is no solution at the moment!
Best regards

Eric

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Bonjour, je vais fusionner celle-ci avec la discusion existante pour le suivi.

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Windows 10 Pro 
22H2 
Build 19045.2486
Photoshop 24.1.1

 

If I double click on a file (.psd .tga etc.) to launch photoshop, then a guide-date.log file is created (e.g. gude-2023-02-08.log) in the same fodler as the file I am opening.

This does not happen if photoshop is already open.

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Hi, @VP Pete I'm merging threads, please vote to receive notifications!

 

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Community Beginner ,
Feb 10, 2023 Feb 10, 2023

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Hi.  Do you know if this issue has been addressed in the new release 24.2 ?

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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@LagunaJim1 wrote:

Do you know if this issue has been addressed in the new release 24.2 ?

 

When there is a fix, Adobe staff will announce it in this thread and it will be marked correct. In the interim, use one of the workarounds that have been mentioned.

 

Jane

 

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Explorer ,
Feb 10, 2023 Feb 10, 2023

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This only started happening from one of the most recent updates from creative Cloud to Photoshop (I'm on v 24.1.1). Highly annoying. I'm on Windows 11 and if I double click a Photoshop file then these gude log files are created in the same folder. If I right click the Photoshop file and then Open With > Photoshop, then no gude files are created.

 

So for now the workaround is to right click and open with, but this is also highly annoying as you can imagine.

I saw that this was posted about in the Illustrator section as they have the same issue.

 

The log file contains the following type of info:

 

23:23:27:208 [ALWAYS]	GUDE Logging Started
23:23:27:208 [INFO]	SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
23:23:27:208 [ERROR]	SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
23:23:27:208 [ERROR]	Initialize resume cache pointer failure
23:23:27:208 [INFO]	gude policy POLICY_USER limit (2,2,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 0, timeout 86400 
23:23:27:208 [INFO]	Initialized -- gude-lib version: v0.12.1 app: gude
23:23:28:075 [WARN]	Ignoring attempt to reinit logging to \gude at level 4 retaining 3 days of logs
23:23:28:075 [INFO]	SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
23:23:28:076 [ERROR]	SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
23:23:28:076 [ERROR]	Initialize resume cache pointer failure
23:23:28:076 [INFO]	gude policy POLICY_USER limit (4,4,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 1, timeout 86400 
23:23:28:076 [INFO]	Initialized -- gude-lib version: v0.12.1 app: gude

 

 

When will this get fixed?!

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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When will this get fixed?!

By @Robbie Khan

 

Adobe is aware of the issue and is working on a fix. We won't know "when" until they announce it. One thing you can do in the interim is to open Photoshop first.

 

Jane

 

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Explorer ,
Feb 10, 2023 Feb 10, 2023

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Thanks, when I first saw these files I thought someone had hacked my network or something lol until I Googled the file contents and it all became clear.

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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You're welcome @Robbie Khan

Oh, that's scary!

 

Jane

 

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New Here ,
Feb 12, 2023 Feb 12, 2023

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Is it fixed yet?

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Explorer ,
Feb 12, 2023 Feb 12, 2023

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No.

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