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P: Photoshop error - GPU Crash opening files

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Since this morning Photoshop refuses to open the files. New, old ... all files. Then he refuses to cut himself when we want to go out. "Unable to perform this operation" then appears.

 

{moderator modified title - PS-72501}

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2021 Sep 16, 2021
Hi all, We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here  To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  Please feel free to share your feedback with us. Thanks, Mohit
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New Here ,
Aug 28, 2021 Aug 28, 2021

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It's the same for me after an update photoshop crashes as soon as I open files and I'm also not able to create new files. In  the previous version the application crashed when I tried using the camera raw filter option.

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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et idem pour moi, je crois que la maj 22.5 est en cause, un fichier ne s'ouvre pas depuis l'acceuil, le systeme se bloque, 

depuis lightroom l'image dans ps se reproduit, se copie , defile avec la molette souris

photoshop instable depuis la mise a jour

esperons que les ingenieurs ps vont nous offrir une nouvelle version plus fiable

 

lypha

 

{Modified reply - PS-72501}

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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@LYPHA I was able to find the crash you submitted. Engineering is working on a fix and will update this thread when its fixed. Best bet is to roll back to the prior update. Instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html Disabling the GPU may also be an option.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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@Akshay5C17  I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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@christophet50456533 If you disable "Use Graphics Processor" under Preferences > Performance... does it work without the error?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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oui , mais c'est surtout le fait d'avoir cocher " desactiver la zone de travail native " qui a résolue le probleme

dans Préferences et Apercu de technologie

mr Tranberry avait trouvé

merci

 

lypha

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

Bug Fixed

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