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P: Photoshop gude log created when working with files

102 Votes
Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

Bug Acknowledged
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macOS , Windows

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correct answers 2 Pinned Replies

Adobe Employee , May 13, 2022 May 13, 2022

Thanks for the report. This is being investigated by engineering. 

Status Acknowledged

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Adobe Employee , Jan 25, 2023 Jan 25, 2023

Sorry for the frustration everyone, the team is aware of this issue and we should have a fix coming in an upcoming release. Stay tuned.

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replies 378 Replies 378
378 Comments
Explorer ,
Jan 05, 2023 Jan 05, 2023

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Photoshop 24.1.0, windows 10 latest update. As stated in other topics (notably https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-gude-log-created-when-working-wi...), I've now also started getting "gude" log files littering my machine. 

Reproduce: double-click any image, photoshop starts, opens file and dumps a "gude" log into the original folder with the date, for example: "gude-2023-01-05.log"

The file persists once Photoshop is closed. I now have close to 70 of them littering my folders just since the last week.

Sample file attached - contents are largely the same for each one of these files that gets created.

This was not happening in the previous version of Photoshop, nor before the latest Win10 update.

 

I realise this is a duplicate report but that original topic is so long and convoluted now that it keeps getting marked as "resolved" when the issue still persists.

 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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Hi @chrisell99, I completely understand the issue and frustration, especially about the very long thread you reference. I alerted Adobe engineers about the problem when it first showed up again with the 24.1 release and I found gude logs on my system, too. I asked again today in our back channel for a status update. Adobe is aware of the issue, and I'm hoping we'll hear very soon about a fix that can be pushed through as a special release or in the next release.

 

Please note, your new post may be combined into the other one by a Community moderator (I am not one). It's done that way primarily so that notification of a fix can be posted in one central area and disseminated simultaneously. Please stay tuned, and thanks for your patience. The workaround for now is to launch Photoshop first when we can remember to do it!

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Engaged ,
Jan 05, 2023 Jan 05, 2023

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@chrisell99  "I realise this is a duplicate report but that original topic is so long and convoluted now that it keeps getting marked as "resolved" when the issue still persists."

I agree with you. I created a new post hoping that it would stand alone because of all the unnecessary responses here. but some one merged my new post with this. I was not happy, considering my new post is now 'lost' here.

 

Rosa

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Engaged ,
Jan 05, 2023 Jan 05, 2023

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@J E L  Thank you! It was good to have a response.

 

Rosa

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New Here ,
Jan 05, 2023 Jan 05, 2023

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"... users opening PhotoShop first and then using the File menu in PS to navigate to the directory where the file is located ...."

you misunderstood my statement; this is referring to Saving files back to the original folder which is done in photoshop not Bridge. Double-clicking a file in the OS is a standard practice used by professionals since the original windows type OSs were put out there, and yes right-clicking when photoshop is closed generates this file. actually, every time you open a file that opens up photoshop the log file is created; you just don't see it if photoshop is open or another program opens the file for you.

 

Bridge has no real use to professionals, and one is better served using your own filing system instead of relying on a program that has no real usefulness besides taking up room on your hard drive. Extra work comes in with using a separate program for the express purpose of opening files instead of using the original program designed to edit those files. Not referring to the microsecond it takes for the second click; or the even longer dragging and dropping into the program but the back and forth on thousands of files a day being edited; wasting hours of your day doing basically nothing you can't do with the native operating system and program like photoshop. Example do an export>Save for web and it opens up the older file save dialog box where you have to navigate to the folder you need to save.

 

So, the procedure should be

- try to remember to open photoshop first until Adobe fixes the debugging that wasn't turned off

- end of line

 

P.S.

If you use Bridge and it's working for you by all means use it; however, you would be better served; if editing a fair amount of images; by developing your own filing system to gain better efficiency and time savings.

 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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I make my living as a product photographer and use Bridge daily in my workflow. FWIW, its definitely a professional tool. Maybe not for you, whatever kind of work you do, but for some of us who are working pros its pretty important.

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Engaged ,
Jan 05, 2023 Jan 05, 2023

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Well, you are on your own [removed]!

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New Here ,
Jan 06, 2023 Jan 06, 2023

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Yes a working pro too for over 30 years, everything from photography, image editing to video and found it to be more of a hinderance then a help especially dealing with 100s to 1000s of images daily. Most people here are the same way, some absolutely hate it. If it's working for you then more power to you and enjoy :); just trying to give the other side of the coin in leu of the constant promo and over hyping.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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I'm always in favor of using the right tools for the job. There are realities for every professional and we all have to do what works for us. I'd just steer clear of blanket statements.

Remember that some professional drivers operate race cars, some drive taxicabs, and some are behind the wheel of a dump truck. Buts it all good.

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New Here ,
Jan 06, 2023 Jan 06, 2023

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Bonjour,
je rencontre le même problème que vous, et je ne trouve pas la solution pour supprimer ce bugg.
J'espère que quelqu'un pourras apporter la solution. Merci.
Bonne journée.

 

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Contributor ,
Jan 06, 2023 Jan 06, 2023

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Same problem here. I've been getting gude files for over two weeks now. Photoshop 24.1, Windows 11

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Explorer ,
Jan 06, 2023 Jan 06, 2023

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I don't like that my separate post was merged into this one - I separated a new post deliberately to try to draw attention as I feel all the comments in this mega thread are just lost now - is anyone from Adobe looking at this topic?

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Engaged ,
Jan 06, 2023 Jan 06, 2023

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@chrisell99 . . ."I don't like that my separate post was merged into this one - I separated a new post deliberately to try to draw attention . . ."

 

I did the same. I created a new post to draw attention as I thought the older post and bug was resolved with an update 23.1 something.  I was disappointed to find that it was merged with this one. There are so many unnecessary comments that I feel the genuine comments re this bug will get buried.

Here: 

 

 

 

Rosa

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Participant ,
Jan 07, 2023 Jan 07, 2023

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I Have the latest PS version and there is no such thing as:

Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing"

There is only "Open CL" - Anti Alias Guides..." and 30 bit Display

Unless you meant "Multithread Compositing" ... but that is not in Advanced...??

Why are people, let alone professionals, give such strange advise? 

His post was from April 22 and advanced settings cannot be so different since then

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Community Expert ,
Jan 07, 2023 Jan 07, 2023

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We realize this thread has become somewhat of a hot mess right now! The reason for merging your posts is to have one central thread to wait for news of a fix. I'm not sure if it's always warranted to combine posts. But when there is a widespread bug such as this one, and we are all experiencing the exact same thing, it helps to consolidate all the reports. Please know that some of us are working on getting answers about when a fix will be delivered. As mentioned before, the easiest workaround seems to be to launch Photoshop first when we can remember to.

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Community Expert ,
Jan 07, 2023 Jan 07, 2023

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Tele55, that post was accurate when it was written. The preference settings have changed over the later versions, as the GPU code gets migrated from OpenGL to Metal/DirectX.

 

 And a few settings have been removed because they turned out to be problematic, and may or may not resurface in different form later.

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Explorer ,
Jan 08, 2023 Jan 08, 2023

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Also .. workarounds are not the answer. Adobe needs to fix this, plain and simple.

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Can this reply get pinned underneath the original question? - That would hopefully stop all the similar postings (mine included!)- people wading through the whole thread to try and find answers. At the moment all people see is "Thanks for the report. This is being investigated by engineering."

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Hola!

Cada vez que abro un archivo en photoshop me crea un archivo de informe de errores llamado GUDE-fecha-

y ninguna de las soluciones aquí mostradas me ha ayudado...

Alguien ha dado con una solución que funcione? gracias!

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Since a few months I find small text files in my photofolders. They look like this: gude-2023-01-10.

They stay there even after closing Photoshop. What is the use of these and how to get rid of them?

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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@Leo2787821914pe 

 

In the interim until this is fixed, you can open Photoshop first as a temporary workaround.

 

Jane

 

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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SOLVED-For Me

Photoshop 24.1 on WIndows 10/Intel HD Graphics 530 was producing the same behavior. A gude log file created everytime I opened any type of image file.

My fix was to go into Preferences/Performance and in the top right uncheck Use Graphic Processor setting under Graphic Processor Settings.

No moer gude files!

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