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P: Remove Tool missing on Windows ARM

Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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I'm using Photoshop 25.9.1 on one of the newly released copilot+ PC with SnapDrag. So far the software is working fine but I can not find "remove tool" anywhere. Is this a bug or that feature has not been yet ported on ARM?

 

This is the menu displayed at the moment:

loremi_0-1720172506713.png

 

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correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2024 Oct 02, 2024

Hi All! 

 

Sorry for the trouble. The current iteration of the Remove tool is unavailable on ARM-based Windows Devices. 

So, this is expected behavior for now. 


Thanks!
Sameer K

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@loremi go to Edit > Toolbar, is the remove tool listed there

2024-07-05 11_05_22-Customize Toolbar.png

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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Nope, I don't see it listed 😞

loremi_0-1720175392169.png

 

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@loremi this is the only info I can find about running Photoshop on Copilot+ PCs, it should be compatible according to the article

https://helpx.adobe.com/ie/download-install/kb/arm-processors.html

Maybe try resetting the Photoshop preferences

https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

 

If that doesn't help, try contacting Adobe support, type agent in the chatbot to speak to a real person

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show
Twitter: @AdobeCare https://twitter.com/AdobeCare

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New Here ,
Jul 13, 2024 Jul 13, 2024

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The remove tool is not available in the ARM version of Photoshop. I have it on my x86 computer, where it appears in the toolbar, but it's absent in both the regular and beta ARM versions. As the original poster mentioned, this is not related to resetting the toolbar; the tool simply isn't there.

Screenshot 2024-07-14 010439.png

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New Here ,
Sep 20, 2024 Sep 20, 2024

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I am wondering if the issue raised by another user a while ago has been resolved (see link to thread below).

The remove tool is not available on ARM computers. It's not hidden as part of a workspace setting or anything (see screenshot below). I am fairly convinced that it has to do with the Photoshop version on new ARM devices, as highlighted by other users. On my standard Windows computer (which I also have), the tool is visible and works fine.

I would like to know if this issue has been acknowledged or is being handled. Thank you!

 

Re: Windows ARM - "remove tool" missing - Adobe Community - 14720719

Christian_Forrer_0-1726833723206.png

 

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New Here ,
Sep 20, 2024 Sep 20, 2024

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BTW - for the tech team:

  • Photoshop Version: 26.0 beta (issue also present in non-beta and prior beta versions)
  • System Type: 64-bit OS, ARM-based processor
  • Windows Version: Windows 11 Home - 24H2
  • OS Build: 26100.1742
  • Processor: Snapdragon X 12-core X1E80100 @ 3.40 GHz 3.42 GHz

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Community Beginner ,
Oct 02, 2024 Oct 02, 2024

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Hi there, I'm writing to request the addition of an object removal feature to Photoshop for Windows on ARM. This would be a game-changer for product photography and I'm sure many other users would find it very helpful. Thanks for considering my suggestion.

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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Hi All! 

 

Sorry for the trouble. The current iteration of the Remove tool is unavailable on ARM-based Windows Devices. 

So, this is expected behavior for now. 


Thanks!
Sameer K

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