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52

P: White squares/Boxes appear

Community Beginner ,
Jul 18, 2023 Jul 18, 2023
I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.
- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

PS.gifexpand image
Bug Unresolved
TOPICS
Actions and scripting , Windows
58.7K
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correct answers 4 Correct answers

Community Expert , Feb 01, 2024 Feb 01, 2024

@RealMikeBaldwin Older GPU should only be used if the first option does not help.

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Community Expert , Jun 22, 2023 Jun 22, 2023

Hi @David286748043kl2 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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Adobe Employee , Jun 01, 2023 Jun 01, 2023

Hi Everyone,

I reported the issue to engineering.  In the meantime, you can workaround the issue by disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing.

 

Cheers,

Andrew

Screenshot 2023-06-01 at 13.21.54.pngexpand image

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Community Expert , May 05, 2023 May 05, 2023

Hi @d-boz Go to Photoshop Preferences/Technology Preview and check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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replies 384 Replies 384
380 Comments
Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

Hi Everyone,

I reported the issue to engineering.  In the meantime, you can workaround the issue by disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing.

 

Cheers,

Andrew

Screenshot 2023-06-01 at 13.21.54.pngexpand image

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New Here ,
Jun 02, 2023 Jun 02, 2023

Super frustrating issue happening in regular Ps and Ps Beta that is relatively recent. I have a "noise" layer action / hotkey that I've programmed that does the following: creates a 50% gray layer, sets blending mode to Soft Light, adds noise based on input %, usually around 10% uniform monochromatic noise. It just adds a little noise to graphics for a bit of visual interest. However, since about two updates ago, this is constantly bugging out. Whenever text is edited or a layer is being transformed, it turns to white or gray+noise. I have to either A) turn off/on the layer I've updated or B) turn off the noise layer until I'm done editing. This did not used to be an issue and my computer is definitely up to spec and has the latest Nvidia Studio drivers.

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New Here ,
Jun 02, 2023 Jun 02, 2023

Having the same issue, except it doens't matter if there is a layer effect or not, it happens all the time. Only way to fix it is to move something else, or hide/unhide the layer.

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New Here ,
Jun 05, 2023 Jun 05, 2023

Try EDIT>PREFERENCES>PERFORMANCE  and turn off 'Multithreaded composting'

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New Here ,
Jun 06, 2023 Jun 06, 2023

Me pasa lo mismo y no puedo solucionarlo

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New Here ,
Jun 07, 2023 Jun 07, 2023

Ultimamente tenho tido diversos problemas com esse software. O principal deles é um bug muito chato que acontece quando você vai alterar alguma coisa. Por exemplo, vou alterar um texto que escrevi, após utilizar a ferramenta, aparece um quadrado branco aonde deveria ser a caixa de texto. Por favor, consertem esse bug, pois já cheguei a comentar sobre com os meus colegas da universidade (estudo design) e a maioria deles me disseram que estavam passando pelo mesmo problema.

 

 

{This thread is merged with the parent thread by Moderator}

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Hi @ISABELA23565198h164 

 

We understand this must have disturbed the workflow. Thanks for reaching out.

Are you using the latest version of Photoshop? Are your graphics drivers up-to-date?

There are a few steps that you can try to fix this. Check this similar discussion on our forum: https://community.adobe.com/t5/photoshop-ecosystem-bugs/white-squares-appearing-while-using-eraser-o....

 

Let us know how it goes.

 

Best,

Ranjisha

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

Hola hola, ya lo solucionaste?

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

@L30613Z @SANTIAGO25120576u73p - first make sure you have the most recent update 24.5.

If you do and its still happening, go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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Explorer ,
Jun 10, 2023 Jun 10, 2023

I have rtx3070, recently updated. Everything is up to date.

This is driving me crazy. I can not even move layers! PS does not render properly. Brush strokes result in white blocks and these areas do not become normal no matter what.

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Engaged ,
Jun 14, 2023 Jun 14, 2023

I have similar issue. Happens in bigger psb projects with artboards. It happens even after just moving some objects. The area they occupy turns into solid white rectangle, untill i hide and unhide the layers. Frustrating and makes work almost impossible, when to see the change you have to toggle visibility of layers for photoshop to re-render the area...

ANd i have geforce drivers up to date.

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New Here ,
Jun 22, 2023 Jun 22, 2023

Hi! I've had this glitch happening every single time I use Photoshop in the last few weeks, when I move things around or when I paint with the paint brush, there are white boxes that appear right where I'm working and I can't see what I'm doing. 

How do I get rid of this issue?whitebox_glitch.PNGexpand image

I am running on Photoshop 24.6 with Windows 10

Here are my computer specs (in french sorry):

Processeur AMD Ryzen 9 3900XT 12-Core Processor 3.80 GHz
Mémoire vive installée 32,0 Go
Type du système Système d’exploitation 64 bits, processeur x64

 

I am not the best in computer language so if someone has an answer, please explain as if I was a 5 year old

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

Hi @David286748043kl2 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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New Here ,
Jun 22, 2023 Jun 22, 2023

I did that, it looks like it worked! I'll keep working and update if it happens again. Thank you!

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

I've had the same problem! Rebooting didn't help though. Studio driver up to date - I'm going to try Preferences > Technology Previews and tick Older GPU Mode (Pre 2016)

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New Here ,
Jul 10, 2023 Jul 10, 2023

Muchas gracias, Me funcionó, pensaba que el error estaba en los drivers de mi GPU AMD. 

 

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

Hi @santiagos33828144 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

Hi @Kevin Stohlmeyer, as I mentioned in the post, I already tried that, and I consider that it is not a solution because it only creates more problems. That just makes Photoshop very slow and makes it impossible to work. Just moving the canvas or zooming in and out becomes laggy.

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

Hi @santiagos33828144 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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New Here ,
Jul 22, 2023 Jul 22, 2023

Thank you so much!!

 

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New Here ,
Jul 23, 2023 Jul 23, 2023

Yes, the random white rectangles problem is solve, but all of photosop is a huge lagging if I turn on the Old grpahic card... option.

Full of waste my time the adobe pack. 😞 

I have 7700hq i7 processor, nvidia 1050 gpu, 16GB ram, and nvme-SSD. Yes i know, this laptop (dell xps 9560) not zero day specification, but it have to be enough! 

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New Here ,
Jul 25, 2023 Jul 25, 2023

This does not work. 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

@Rishab29800241ezdk - did you follow the accepted answer steps?

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Participant ,
Aug 02, 2023 Aug 02, 2023

Hi there

I have the same issue on multiple computers. Your solution does not help to me. 
I have one nVidia 1660Super, one 1070 and one 3070. I tried everything and at least swithc of the whole GPU acceleration works, but it is really uncomfortable.
All computers and drivers are up to date. On two computers are Windows11, one running Windows10. The issue is related to last few versions, when I am trying to work in V23, everything is OK. (until it crashes :))
The issue is more often visible, when you use multiple artboards.
For now I am stick to V23 (which is sadly unstable, but at least fast without distracting white rectangles) and I am hopping it will be fixed soon, as I am not the only one who have this issue.

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

Just had a file corrupted, wasting hours and hours of client work. They appeared while I was working on the document (Not sure if it occured during save or not), but basically some layers have huge rectangular areas of white that were empty of pixels, some colours have inverted, some sections have weird purple lines going through them.

It's a largish file, but certainly nowhere near as big as I've worked on recently. Infuriating and also incredibly worrying. I now have to spend hours recovering the work I've lost, but also super thankful it's not a piece I'd been working on for days/weeks as this could have been catastrophic.

 

Also, possibly connected, my password changed, presumably at the same time as the corruption (I have no idea what to) and I had to reset it to access photoshop again.

 

 

 

 

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