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All 22.x versions keep crashing on macOS Big Sur

New Here ,
Apr 16, 2021 Apr 16, 2021

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I just updated my relatively old PS version to the newest (22.3.1) via the Creative Cloud App. Right after that I noticed that my Photoshop will crash everytime I start it, or randomly when I try to open a file.

After some tests with other 22.x versions this exact problem happens for all the 22.x versions for me.

 

I have already tried to remove the complete PS settings folder in the Application Support folder, set font preview to none etc.. None of that helped.

I then tried to install the oldest possible version, which is 21.2.7. That is the only working version for me.

 

I am running macOS 11.2.3.

 

Any help with this would be appreciated.

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Crash or freeze, Mac, Problem or error

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correct answers 1 Correct answer

Adobe Employee , Apr 16, 2021 Apr 16, 2021
Hi, We're sorry about the trouble with Photoshop 22.x on your Mac. Please try the steps mentioned below: 1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. 2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. 3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navi...

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.x on your Mac. Please try the steps mentioned below:

1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, please try disabling the option to Use Graphics Processor from Photoshop 2021 by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Thank you for your answer.

Full Disk access and adding PS to the accessibility list did the trick.

 

Thanks again 🙂

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Explorer ,
May 09, 2021 May 09, 2021

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Did not help with constant crashing when trying to Open Photoshop under Catalina.

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Explorer ,
May 09, 2021 May 09, 2021

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Sorry SchumisKinn I was trying to reply to nikunj.m

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Hello Nikunj

I was very hopeful and tried your solution. Granting full disk access and accessibility didn't make a difference.  It is not possible to disable "use graphics processor" because PS hangs on opening making access to preferences unattainable.

I'm in the middle of a PS course and need a solution. Any other suggestions?

Thank you

 

 

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi,

 

W'ere sorry that the suggested steps didn't help. You can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
May 09, 2021 May 09, 2021

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i am having the exact same issues. This version should come with its own warning

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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None of the 22.x.x versions worked for me and kept freezing. Try installing the 21.2.9 version. I did and it works.

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Engaged ,
Sep 08, 2021 Sep 08, 2021

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LATEST

This is what I had to do. I've had to abandon 22.x for now. It's just not working.

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