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Bad Tech Support on Phone!

New Here ,
Jun 03, 2021 Jun 03, 2021

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Too bad Adobe is sending their support calls overseas. I know they save a ton of money (like other mega corporations). However, the person I got barely could speak English and she get me information that was 100% wrong.

 

Not good!

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Sorry for your poor experience.  What was your question?  Maybe this community's product experts can help you.

 

On the few occasions when I've needed a support agent, online chat was quicker than phone. 

 

If the first agent you hook up with isn't up to the task, don't be afraid to ask for a supervisor or call back and speak to a different agent.  That's true for all support systems BTW, not just Adobe's. 😉

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 03, 2021 Jun 03, 2021

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I wanted to get info on Super Resolution for jpg and tiff files. She tried to tell me it can't be used on those files which is plain wrong.

 

I then asked her to transfer me to support in the USA (most companies have that option), and she told me support was not available from the USA. Is that true?

 

I could barely understand her as her accent and English were very bad. Seems like there are a lot of complaints about Adobe support!

 

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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I am in the US and speak perfect English 🙂

 

In any case, see my reply to your other post, now in the Camera Raw community below. Hopefully fellow Camera Raw experts there can assist you.

https://community.adobe.com/t5/camera-raw/super-resolution-question/td-p/12088696

 

This discussion is locked.  Good luck with your project!

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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This is a user to user support forum. To provide feedback and suggestions about what you desire from Adobe, you should go to this URL and comment after selecting the appropriate product line:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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