I had 1.2 GB of files in my storage. I checked my deleted folder, and even deleted some items to get it to 949 MB of files. My plan has 1 TB of storage. Why am I still getting reapeated notifications that my storage is almost full? Even with 1.2 GB I'm still only using about a tenth of 1% of my storage.
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We're sorry to hear about your difficulties. Would you mind sharing the screenshot of the notification which you're receiving? Please share your Adobe ID with us via private message so that we will investigate the issue further.
Happened again today.
Thanks for your response.
Could you please check & confirm the below locations if you don't have any files?
You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html
Nothing in Lightroom. About 6 small PDFs. I deleted files in the assets to reduce my size as previously reported.
Even if there was content there, it doesn't explain why Adobe is reporting "almost full you need to upgrade" and showing far less than the limit. Unless it's a ploy to get me to sign up for more storage when I don't need it. Or a ploy to get me to sign in to my account every day to check it. Is it?
Spoke to Adobe rep, who wanted to remote access my laptop, which I was unwilling to allow since it's a work computer. So they emailed me this:
Hope you are doing well,
These are the 2 article that may help you in getting the issue resolved:
kindly let me know if you need any further assistance.
Thanks for working with us,
Adobe Customer Care
So I did recommendations on both links. One of which deleted Creative Cloud, so I had to reinstall CC and all apps.
Problem persists. Just now...
Hi @onevox ,
We're sorry about the trouble and thanks for trying the steps shared in the article above. Let's work together and resolve the issue. Could you please share the Adobe logs from your machine? Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further.
Here is the link to generate the logs:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
The following file has been uploaded on Adobe LogCollector Portal:
Please use the above filename as a reference when contacting Adobe Customer Care.
The Log Collector Tool team
The message is back. Storage is full again, libraries can't sync. 1 TB of storage yet.
This is not closed.
Seems like the only option I seem to have is to give some Adobe employee access to my laptop to look around, which is unacceptable.
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Again today. No solutions. Apparently no one at Adobe can explain it.