• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Creative Cloud Storage Full, when no where close to being full.

New Here ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

I had 1.2 GB of files in my storage. I checked my deleted folder, and even deleted some items to get it to 949 MB of files. My plan has 1 TB of storage. Why am I still getting reapeated notifications that my storage is almost full? Even with 1.2 GB  I'm still only using about a tenth of 1% of my storage. 

Views

112

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing the screenshot of the notification which you're receiving? Please share your Adobe ID with us via private message so that we will investigate the issue further. 

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Screen Shot 2022-09-14 at 2.11.56 PM.png

 

 Happened again today. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Thanks for your response.

 

Could you please check & confirm the below locations if you don't have any files?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

Nothing in Lightroom. About 6 small PDFs. I deleted files in the assets to reduce my size as previously reported. 

 

Even if there was content there, it doesn't explain why Adobe is reporting "almost full you need to upgrade" and showing far less than the limit. Unless it's a ploy to get me to sign up for more storage when I don't need it. Or a ploy to get me to sign in to my account every day to check it.  Is it?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Now I'm curious. Why is Adobe no longer showing me my storage limit? Just the amount used ... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

Sorry for the delay. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

 

Spoke to Adobe rep, who wanted to remote access my laptop, which I was unwilling to allow since it's a work computer. So they emailed me this: 


Hope you are doing well,

These are the 2 article that may help you in getting the issue resolved: 
https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/1090...
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

kindly let me know if you need any further assistance.

Thanks for working with us, 

Adobe Customer Care  

 

So I did recommendations on both links. One of which deleted Creative Cloud, so I had to reinstall CC and all apps. 

 

Problem persists. Just now...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

Hi @onevox ,

 

We're sorry about the trouble and thanks for trying the steps shared in the article above. Let's work together and resolve the issue. Could you please share the Adobe logs from your machine? Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further.

 

Here is the link to generate the logs:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Tarun

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

Tarun:

 

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220922_082320_192-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

 

The Log Collector Tool team

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2022 Oct 04, 2022

Copy link to clipboard

Copied

The message is back. Storage is full again, libraries can't sync. 1 TB of storage yet. 

This is not closed. 

Screen Shot 2022-10-04 at 2.56.28 PM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2022 Oct 04, 2022

Copy link to clipboard

Copied

Seems like the only option I seem to have is to give some Adobe employee access to my laptop to look around, which is unacceptable. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2022 Oct 14, 2022

Copy link to clipboard

Copied

LATEST

Again today. No solutions. Apparently no one at Adobe can explain it. 

Screen Shot 2022-10-14 at 8.40.28 AM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines