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Fixed: Photoshop 22.0 crash and freeze while using Neural filters

Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I have a decent processor (AMD Ryzen 5 2600X Six-Core Processor 3.60 GHz) and RAM (32 GB RAM) on my system even though the new Adobe Photoshop 2021 crashes every time I try to launch Neural Filters. Seems like a totally failed version of Photoshop.

 

{Moderator Note: Edited the thread title}

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Crash or freeze, Problem or error

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correct answers 2 Correct answers

Adobe Employee , Oct 21, 2020 Oct 21, 2020
Hi there, Sorry that Photoshop 2021 is crashing while launching Neural filters.  Would you mind checking the below troubleshooting steps? Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop. If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences, and restart Photoshop. See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues Let us know how ...

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Adobe Employee , Nov 20, 2020 Nov 20, 2020
Hi all, We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop.  For help with updating, see Update Creative Cloud apps. Let us know how it goes. Thanks, Mohit

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Explorer ,
Nov 19, 2020 Nov 19, 2020

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This is not a driver or hardware problem. Even though I did try disabling the graphics processor, and updating my drivers.

Neural filters worked just fine for me when I was on Windows 1909, and they started crashing after I updated to 20H2, nothing else changed about my computer...

 

This neural filters crash is sitill not fixed in Photoshop 22.0.1

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Hello,

 

Just installed the latest photoshop (desktop app says "up to date") an latest Nvidia drivers.

 

Neural filters still crashes my PC (win 10)

 

It opens the panel, preview of som skin smoothing filter, hourglass for a few seconds and photoshop crashes.

 

New update does not help for me.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Same. Have a brand new laptop with the latest and greatest and when I go into the Neural Filters and try to apply them, the app itself crashes. App is up to date version 22.01......... 

 

not sure what was "fixed"? But many still rec crashes. 

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New Here ,
Nov 23, 2020 Nov 23, 2020

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Photoshop up to date version 22.01 But Still Smae Problem

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi! I have the version 22.1 installed and it still crashes my computer when I open neural filters 😕

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi all,

 

We're happy to announce the release of Photoshop 22.1 which includes the fix for the crash issue while using Neural filters.

Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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For me : no joy, identical to what happened before...

Panel opens with one filter, face befor/after (few seconds) and crash ...

Version 22.1.0

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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No hapiness here... it's still crashing!!! HELP!!!  Any other way to fix this problem???

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Still crashing for me. The only difference is previously the crash would happen a few seconds after the neural filters window gets opened, whereas now I'm able to download some filters, maybe even apply them, but saving the result to a new layer causes Photoshop to crash.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Yup same here

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Hi Mohit

 

Just updated and Photoshop 22.0.1 and it has crash more than 20 times... very frustrated when you have clients waiting for their work.  Deleted the preefrence folder, but stil crashing.  PLEASE ANYONE HELP!!!!

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Neural filters still crashing my PC (win 10) in 2021.

 

It opens the panel for 10 seconds then just crashes photoshop with no pop-up warning box.

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New Here ,
Jan 22, 2021 Jan 22, 2021

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There's no change.  Like everyone else here, the filters still crash Photoshop.

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Can confirm it, still crashing 

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New Here ,
Feb 05, 2021 Feb 05, 2021

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I had those crashes too. Last week I got a new computer and it works fine. Compatibility issue with older hardware, I guess... 

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New Here ,
Mar 19, 2021 Mar 19, 2021

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The problem only occurs on one of my computers. Adobe support gave me ano help jonce they had double checked what I told them. that my system and graphics driver were up to date. My PC is two years old but wth I7 processor, 16GB RAM anf masses of spare disk space. My Graphics card is GeForce 1050 GTX Ti which 4 GB memory and the latest driver. Adobe haven't got a clue how to sort this out. The whole poin of CC subscription is to keep up to date but I didn't realise that would mean me buying a new PC every two years. Bad show Adobe.

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Explorer ,
Mar 21, 2021 Mar 21, 2021

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Yep, I too have an older i7 and a 1050 Ti, and having neural philters crushing Photoshop each time...

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I had this problem too. Well, to be specific, I would download a filter and nothing would happen. It would not get installed. No errors. Adobe looked at it and didn't have an answer. I said I'd do some detailed file debugging and see if I could find the issue.

 

FOUND! In my case, the problem was that your Windows TEMP directory must be in C: (where Photoshop is installed). This is the default and takes a little bit of Windows trickery to move TEMP to another drive. But if you have done that, it will crash. Move TEMP (and TMP) back to C: and it works fine! 

 

Note this is not the "scratch disk" setting in Photoshop. It is not any setting in Photoshop. It's Windows. It worked in 22.1 and failed in 22.2. I do not know if it is fixed since I have moved my TEMP/TMP back.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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The title says "Fixed" but this issue is still not fixed.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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In total I have spent 6 hour on line to Adobe support. The problem is not fixed and clearly the support staff have no clue as to the cause. Lots of ideas but none of them worked. They kept on saying that I needed the latest driver for my graphics card despite the fact that I had it installed. The real problem must be elswhere as I decided to brush the dust of a 7 year old I5 powered PC that has an old graphics card with a 5 year old driver and only 8 Gb of RAM. I installed CC and Photshop and neural filters worked straight away. So an old donkey of a PC can run them but a 2 year old fully up to date one cannot. Fortunately I have a brand new PC that does run them. 

The statement saying the problem is fixed is total rubbish, it may be for some people but I know that it still exists for one of my PCs and for many other people.

Pull your fingers out, Adobe.

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Explorer ,
Mar 23, 2021 Mar 23, 2021

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AFTER A LOT OF INVESTIGATION and NO THANKS to the useless Adobe Support. It turns out that it is a BUG with Photoshop. Since I do NOT have a printer nor do I USE a printer, I have turned Off my "Print Spooler" Service.Well, turns out that for some reason, the Neural Filters did NOT like this service being turned OFF. The instant I turned it back on (set to automatic), everything worked as expected.

 

Try that!

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Explorer ,
Mar 23, 2021 Mar 23, 2021

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OK, guys. I have something that might help you.

AFTER A LOT OF INVESTIGATION and NO THANKS to the useless Adobe Support.


It turns out that it is a BUG with Photoshop. Since I do NOT have a printer nor do I USE a printer, I have turned Off my "Print Spooler" Service.Well, turns out that for some reason, the Neural Filters did NOT like this service being turned OFF. The instant I turned it back on (set to automatic), everything worked as expected.

 

Try that!

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New Here ,
Mar 23, 2021 Mar 23, 2021

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I just re-enabled the Print Spooler service, AND THAT FIXED THE ISSUE!

 

Thank you for helping where Adobe could not.  I'm happy to have a fix, but horrified that Adobe can't figure it out or actually fix it (despite the blatant lie in the title of this post that it's "fixed").

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Explorer ,
Mar 24, 2021 Mar 24, 2021

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James, Adobe support is pretty much USELESS.

The guy remote connected to my PC for 3 hours doing basic stuff any 3 year old could do.

 

I was so pissed that I decided to take matters in my own hands.

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