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I use mac,when i update photoshop cs6 10.0.0 to 10.0.1
i try to open the photo(jpg),but the photoshop said
"Could not complete your request because the file was not found."
after that i have try other type file (png graphic,psd drawing) ,is work.
also i have try to uninstall the photoshop and install again,
it still have (...the file was not found.)problem.
does anyone know what happen to my photoshop?
thankyou!!!!
Hi All,
1.
Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available
OR
Camera Raw installer for Adobe Photoshop CC and CS6
2.
Also, this might help:
Invalid JPEG Marker error when opening images in Adobe Photoshop
Thanks
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8-7-2014 updated
in these few days i have found kind of issue in this forums or other forums
i try to reset these 3 ways :
1- Library/Preferences
2- re-locate the plug ins
3- delete the (com.adobe.plist )<---some kind of this things
it's still not work...
but i have another issue,
in the photoshop file-->plug-ins file
inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?
thanks!!
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Hi There - If you are on OS X 10.6 you might like to check your Camera Raw Plugin. The following explains more about fixing the issue
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista
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I'm going through the same issue now. Did you manage to find a solution?
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Same problem, still can't find a solution any luck?
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Hi All,
1.
Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available
OR
Camera Raw installer for Adobe Photoshop CC and CS6
2.
Also, this might help:
Invalid JPEG Marker error when opening images in Adobe Photoshop
Thanks
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Thank you, that helped.
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since spsb84 mentioned that there's a problem with the file format, I tried exporting the jpeg file to pdf, and opened it in that format on photoshop. It worked(y)
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Glad and happy to know that, it worked for you.
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Hi, I have this problem, too.
we were unable to complete your request because the file was not found
I use the Windows 10 PC
The funny thing is that on another PC it opens normally.
How can I solve this?
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It worked for me, too—thanks very much!
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but is it possible to use a jpeg?
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Same problem here. Only after the last Update I started to have this issue.
I tried all tricks I could find. Reseting the preferences, Reinstalling and even installing CC 2014. Not Even the older version is working any more.
Need immediate help. Can work like this! It is a shame that a simple file can´t open in Photoshop.
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I have to get the same message and This is not working........
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Updating Camera Raw fixed this error opening JPG files in Photoshop (CC 2015 version) for me.
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Hi, I have this problem, too.
we were unable to complete your request because the file was not found
I use the Windows 10 PC
The funny thing is that on another PC it opens normally.
How can I solve this?
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TL;DR: Camera Raw was not actually installed on computer
I was getting this error as well when trying to open a JPG ("Could not complete your request because the file was not found."). Creative Cloud app said that Camera Raw was up to date, but when I opened Photoshop and went to Preferences > About Plug Ins > Camera Raw, I got an error that Camera Raw was not found. I downloaded a Camera Raw installer and installed manually, and now JPGs are opening in Photoshop.
Btw this is an old computer/OS at an edit facility that can only use up to CC 2017.
OS X 10.10.5
Mac Pro Mid 2010
PS 2017.1.6