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Getting error message " Could not complete your request because the file was not found" Using Photoshop Cs6(latest)

New Here ,
Jul 06, 2014 Jul 06, 2014

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I use mac,when i update photoshop cs6 10.0.0 to 10.0.1

i try to open the photo(jpg),but the photoshop said

"Could not complete your request because the file was not found."

after that i have try other type file (png graphic,psd drawing) ,is work.

also i have try to uninstall the photoshop and install again,

it still have (...the file was not found.)problem.

does anyone know what happen to my photoshop?

thankyou!!!!

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correct answers 1 Correct answer

Adobe Employee , Apr 21, 2016 Apr 21, 2016

Hi All,

1.

Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available

OR

Camera Raw installer for Adobe Photoshop CC and CS6

2.

Also, this might help:

Invalid JPEG Marker error when opening images in Adobe Photoshop

Thanks

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New Here ,
Jul 07, 2014 Jul 07, 2014

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8-7-2014 updated

in these few days i have found kind of issue in this forums or other forums

i try to reset these 3 ways :

1- Library/Preferences

2- re-locate the plug ins

3- delete the (com.adobe.plist )<---some kind of this things

it's still not work...

but i have another issue,

in the photoshop file-->plug-ins file

inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?

thanks!!

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Adobe Employee ,
Jan 06, 2015 Jan 06, 2015

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Hi There - If you are on OS X 10.6 you might like to check your Camera Raw Plugin. The following explains more about fixing the issue

Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista

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Community Beginner ,
Apr 06, 2016 Apr 06, 2016

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I'm going through the same issue now. Did you manage to find a solution?

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New Here ,
Apr 09, 2016 Apr 09, 2016

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Same problem, still can't find a solution any luck?

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Adobe Employee ,
Apr 21, 2016 Apr 21, 2016

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Hi All,

1.

Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available

OR

Camera Raw installer for Adobe Photoshop CC and CS6

2.

Also, this might help:

Invalid JPEG Marker error when opening images in Adobe Photoshop

Thanks

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Community Beginner ,
Apr 30, 2016 Apr 30, 2016

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Thank you, that helped.

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Community Beginner ,
Apr 30, 2016 Apr 30, 2016

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since spsb84 mentioned that there's a problem with the file format, I tried exporting the jpeg file to pdf, and opened it in that format on photoshop. It worked(y)

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Adobe Employee ,
Apr 30, 2016 Apr 30, 2016

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Glad and happy to know that, it worked for you.

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New Here ,
Jun 06, 2018 Jun 06, 2018

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Hi, I have this problem, too.

we were unable to complete your request because the file was not found

I use the Windows 10 PC

The funny thing is that on another PC it opens normally.

How can I solve this?

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New Here ,
Jul 02, 2018 Jul 02, 2018

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It worked for me, too—thanks very much!

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New Here ,
Aug 10, 2017 Aug 10, 2017

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but is it possible to use a jpeg?

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New Here ,
Jan 11, 2018 Jan 11, 2018

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Same problem here. Only after the last Update I started to have this issue.

I tried all tricks I could find. Reseting the preferences, Reinstalling and even installing CC 2014. Not Even the older version is working any more.

Need immediate help. Can work like this! It is a shame that a simple file can´t open in Photoshop.

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New Here ,
Feb 25, 2018 Feb 25, 2018

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I have to get the same message and This is not working........

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New Here ,
May 09, 2018 May 09, 2018

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Updating Camera Raw fixed this error opening JPG files in Photoshop (CC 2015 version) for me.

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New Here ,
Jun 08, 2018 Jun 08, 2018

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Hi, I have this problem, too.

we were unable to complete your request because the file was not found

I use the Windows 10 PC

The funny thing is that on another PC it opens normally.

How can I solve this?

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Participant ,
Oct 12, 2018 Oct 12, 2018

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LATEST

TL;DR: Camera Raw was not actually installed on computer

I was getting this error as well when trying to open a JPG ("Could not complete your request because the file was not found."). Creative Cloud app said that Camera Raw was up to date, but when I opened Photoshop and went to Preferences > About Plug Ins > Camera Raw, I got an error that Camera Raw was not found. I downloaded a Camera Raw installer and installed manually, and now JPGs are opening in Photoshop.

Camera Raw plug-in installer

Btw this is an old computer/OS at an edit facility that can only use up to CC 2017.

OS X 10.10.5

Mac Pro Mid 2010

PS 2017.1.6

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