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i cant (save as) photoshop files in any forms... even psd it doesnt work

New Here ,
Jun 28, 2021 Jun 28, 2021

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i used to work in photoshop everyweek. and everything was perfect, but suddenly something happend and now i cant save the file.. there is no notes, no error.. just once i click on save as option nothing happend !! nothing show ! no sign no error, just it refuse to save the file in any forms even psd. 

even when i close the file and i click on save.. 

i tried everything !! please have a look at the video that i attached

 

 

knowing that i'm using macbook pro and its updated.. even my photoshop is updated 

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Import and export, Mac

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Jun 28, 2021 Jun 28, 2021

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i uninstalled photoshop and the install it again and i have the same problems 

it does'nt work after all these steps that you told me about

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Did you use the Cleaner Tool before re-installing? 

Are you working on a lcoal volume or across a network? 

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New Here ,
Jun 28, 2021 Jun 28, 2021

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no 

can you explain more about cleaner tool 

 

what do you mean by local volume or across a network ?

 

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Are the files located on a hard drive on your computer locally or on a network-volume? 

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New Here ,
Jun 28, 2021 Jun 28, 2021

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all the files in my hard drive not the clouds 

by the way how can i access my files that i saved it in creative cloud?

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