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Keyboard becomes unresponsive and Photoshop freezes when using multiple languages win 10

New Here ,
Jun 24, 2021 Jun 24, 2021

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Hello,

 

(latest photoshop update installed, windows 10 OS, using a wacom cintiq)

 

I have experienced my keyboard becoming unresponsive on photoshop only after a few minutes of opening the software. What happens is that none of my keyboard shortcuts work and the canvas freezes, I can't zoom in or out or move the canvas, but I am able to click on the menu. This issue kept happening, even after following the guidelines from Adobe (resetting preferences, etc...).

After researching more, I found out that because I had multiple languages installed on my windows machine, this seemed to cause the crash, as Photoshop didn't seem to know what keys were pressed. I seem to have solved the issue by uninstalling all my language packages except english, but this is a problematic workaround. Could Adobe plese look at this bug for the next release ? I have seen a lot of people complaining about it on my research.

 

Thank you.

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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This is a user to user forum, not Adobe support. 

You can file an enhancement request for new features here: 

https://www.adobe.com/products/wishform.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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