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Large files won't open in Photoshop 22.3.1 on Windows 10

Participant ,
May 07, 2021 May 07, 2021

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latest update

 

windows 10 home

geforce 2080ti

intel i9

64 gbs of ram

1tb ssd main drive

 

all drivers, updates are current

 

last two versions of PS have lag opening files. Latest version freezes opening any file over 50mb or so

 

went back two versions, im having no problems.

 

thoughts?

 

 

{Thread title edited by moderator}

 

 

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the app freezing while opening large files.

 

Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

You can also try optimizing the Preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Participant ,
May 08, 2021 May 08, 2021

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What worked for me was going back to an older version then updating again. That seems to have settled the issue. But I'll try those other suggestions if it happens again. 

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Adobe Employee ,
May 21, 2021 May 21, 2021

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LATEST

Thanks for sharing the update. You may also try updating Photoshop to version 22.4.1 which was released recently. 

Regards,
Sahil

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New Here ,
May 08, 2021 May 08, 2021

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oh you have these size of files i had less sized file few crash's during Adding in Editing project i was trying to create Feature image for my Career Blog last time it got crashed

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