Latest PhotoShop CC upgrade causes display driver problem. How can it be solved?

Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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Things were working fine until I committed to the upgrade this morning, and then I got this message when I opened Ps CC:Screen Shot 2013-09-09 at 8.10.23 AM.png

How can this be resolved?

Thanks,

Anna

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correct answers 1 Correct answer

Sep 14, 2013 Sep 14, 2013
As indicated by the sniffer crashes - something is wrong with your video card or it's drivers.  You probably need to contact AMD for more information (to diagnose the problem with the card, or get them information to debug the driver).

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Sep 09, 2013 Sep 09, 2013

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Moving discussion to Photoshop Forum Discussion.

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Explorer ,
Sep 09, 2013 Sep 09, 2013

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I'm having the same problem with my 2009 macbook pro (9600M GT). CS6, which I've been using the whole time due to other bugs in CC (text tools, broken batch processing) has no issues using the gpu so it's clearly a bug in photoshop and not actually a problem with the gpu driver.

I would suggest using cs6 for a few more months while they sort CC out.

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LEGEND ,
Sep 09, 2013 Sep 09, 2013

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Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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I have the 2009 MacBook Pro, as well. I'm glad you mentioned not having an issue in CS6, so I know it's a bug they can fix. I appreciate your comment.

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New Here ,
Sep 09, 2013 Sep 09, 2013

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I have the same model MacBook Pro with this problem, and using Photoshop CC 14.0 works just fine, so I have downgraded to that one while I wait for a solution from Adobe.

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Adobe Employee ,
Sep 09, 2013 Sep 09, 2013

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We're looking into this, for those experiencing this issue, could you please post your Help > System Info data?

Thanks!

Pete

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New Here ,
Sep 09, 2013 Sep 09, 2013

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Sep 09, 2013 Sep 09, 2013

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You're running a beta version of MacOS.

The 9600M does have some serious problems in the driver (which appears to slow down the longer the machine has been running).  We're investigating.

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New Here ,
Sep 10, 2013 Sep 10, 2013

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I am indeed running a beta version of MacOS. I highly doubt that is related to this issue though. Did you have any questions regarding this?

The workaround posted here is doing the job for now

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Sep 10, 2013 Sep 10, 2013

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Ekuseni  -that just looks like your video driver has a bug.  Update the driver from the GPU maker's website.

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Community Beginner ,
Sep 13, 2013 Sep 13, 2013

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Since 14.1 my photoshop has been crashing consistently also:

Photoshop crashed on 14/09/2013 at 12:16:57 PM (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 14/09/2013 at 1:04:13 PM

I am using the stable 13.4 Catalyst drivers for a HD7970 on Windows 7 64bit.

The update to 14.1.1 which installed this morning hasn't fixed it.  I have tried removing the drivers by standard method and reinstalling, I have also tried removing the drivers, then running a full driver clean using the official AMD tool, and reinstalling, neither of which helped.

Is it possible to rollback to version 14.0 somehow?  It was all working fine last week.  At least today I can make a selection without Photoshop crashing, so that's an improvement over 14.1.

The Sytem Info output is as follows:

Adobe Photoshop Version: 14.1.1 (14.1.1 20130910.r.414 2013/09/10:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3500 MHz

Built-in memory: 16258 MB

Free memory: 8450 MB

Memory available to Photoshop: 14609 MB

Memory used by Photoshop: 59 %

Image tile size: 1024K

Image cache levels: 4

Photoshop crashed on 14/09/2013 at 12:16:57 PM (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 14/09/2013 at 1:04:13 PM

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Display: 2

Display Bounds: top=1200, left=0, bottom=2280, right=1920

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

Serial number: 90970366049377642337

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: G:\temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  G:\, 238.5G, 23.4G free

  C:\, 238.4G, 81.7G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:

   ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

   adobe_caps.dll   Adobe CAPS   7,0,0,21  

   AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

   aif_core.dll   AIF   5.0   79.534508

   aif_ocl.dll   AIF   5.0   79.534508

   aif_ogl.dll   AIF   5.0   79.534508

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

   BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

   boost_date_time.dll   DVA Product   7.0.0  

   boost_signals.dll   DVA Product   7.0.0  

   boost_system.dll   DVA Product   7.0.0  

   boost_threads.dll   DVA Product   7.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

   CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

   dvaaudiodevice.dll   DVA Product   7.0.0  

   dvacore.dll   DVA Product   7.0.0  

   dvamarshal.dll   DVA Product   7.0.0  

   dvamediatypes.dll   DVA Product   7.0.0  

   dvaplayer.dll   DVA Product   7.0.0  

   dvatransport.dll   DVA Product   7.0.0  

   dvaunittesting.dll   DVA Product   7.0.0  

   dynamiclink.dll   DVA Product   7.0.0  

   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

   filter_graph.dll   AIF   5.0   79.534508

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   imslib.dll   IMSLib DLL   7.0.0.116  

   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   2.1.2.1785  

   mediacoreif.dll   DVA Product   7.0.0  

   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC   CC  

   Plugin.dll   Adobe Photoshop CC   CC  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

   PSArt.dll   Adobe Photoshop CC   CC  

   PSViews.dll   Adobe Photoshop CC   CC  

   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

Required plug-ins:

   3D Studio 14.1.1 (14.1.1 x001)

   Accented Edges 14.1.1

   Adaptive Wide Angle 14.1.1

   Angled Strokes 14.1.1

   Average 14.1.1 (14.1.1 x001)

   Bas Relief 14.1.1

   BMP 14.1.1

   Camera Raw 8.1

   Camera Raw Filter 8.1

   Chalk & Charcoal 14.1.1

   Charcoal 14.1.1

   Chrome 14.1.1

   Cineon 14.1.1 (14.1.1 x001)

   Clouds 14.1.1 (14.1.1 x001)

   Collada 14.1.1 (14.1.1 x001)

   Color Halftone 14.1.1

   Colored Pencil 14.1.1

   CompuServe GIF 14.1.1

   Conté Crayon 14.1.1

   Craquelure 14.1.1

   Crop and Straighten Photos 14.1.1 (14.1.1 x001)

   Crop and Straighten Photos Filter 14.1.1

   Crosshatch 14.1.1

   Crystallize 14.1.1

   Cutout 14.1.1

   Dark Strokes 14.1.1

   De-Interlace 14.1.1

   Dicom 14.1.1

   Difference Clouds 14.1.1 (14.1.1 x001)

   Diffuse Glow 14.1.1

   Displace 14.1.1

   Dry Brush 14.1.1

   Eazel Acquire 14.1.1 (14.1.1 x001)

   Embed Watermark 4.0

   Entropy 14.1.1 (14.1.1 x001)

   Extrude 14.1.1

   FastCore Routines 14.1.1 (14.1.1 x001)

   Fibers 14.1.1

   Film Grain 14.1.1

   Filter Gallery 14.1.1

   Flash 3D 14.1.1 (14.1.1 x001)

   Fresco 14.1.1

   Glass 14.1.1

   Glowing Edges 14.1.1

   Google Earth 4 14.1.1 (14.1.1 x001)

   Grain 14.1.1

   Graphic Pen 14.1.1

   Halftone Pattern 14.1.1

   HDRMergeUI 14.1.1

   IFF Format 14.1.1

   Ink Outlines 14.1.1

   JPEG 2000 14.1.1

   Kurtosis 14.1.1 (14.1.1 x001)

   Lens Blur 14.1.1

   Lens Correction 14.1.1

   Lens Flare 14.1.1

   Liquify 14.1.1

   Matlab Operation 14.1.1 (14.1.1 x001)

   Maximum 14.1.1 (14.1.1 x001)

   Mean 14.1.1 (14.1.1 x001)

   Measurement Core 14.1.1 (14.1.1 x001)

   Median 14.1.1 (14.1.1 x001)

   Mezzotint 14.1.1

   Minimum 14.1.1 (14.1.1 x001)

   MMXCore Routines 14.1.1 (14.1.1 x001)

   Mosaic Tiles 14.1.1

   Multiprocessor Support 14.1.1 (14.1.1 x001)

   Neon Glow 14.1.1

   Note Paper 14.1.1

   NTSC Colors 14.1.1 (14.1.1 x001)

   Ocean Ripple 14.1.1

   Oil Paint 14.1.1

   OpenEXR 14.1.1

   Paint Daubs 14.1.1

   Palette Knife 14.1.1

   Patchwork 14.1.1

   Paths to Illustrator 14.1.1

   PCX 14.1.1 (14.1.1 x001)

   Photocopy 14.1.1

   Photoshop 3D Engine 14.1.1 (14.1.1 x001)

   Photoshop Touch 14.0

   Picture Package Filter 14.1.1 (14.1.1 x001)

   Pinch 14.1.1

   Pixar 14.1.1 (14.1.1 x001)

   Plaster 14.1.1

   Plastic Wrap 14.1.1

   PNG 14.1.1

   Pointillize 14.1.1

   Polar Coordinates 14.1.1

   Portable Bit Map 14.1.1 (14.1.1 x001)

   Poster Edges 14.1.1

   Radial Blur 14.1.1

   Radiance 14.1.1 (14.1.1 x001)

   Range 14.1.1 (14.1.1 x001)

   Read Watermark 4.0

   Reticulation 14.1.1

   Ripple 14.1.1

   Rough Pastels 14.1.1

   Save for Web 14.1.1

   ScriptingSupport 14.1.1

   Shake Reduction 14.1.1

   Shear 14.1.1

   Skewness 14.1.1 (14.1.1 x001)

   Smart Blur 14.1.1

   Smudge Stick 14.1.1

   Solarize 14.1.1 (14.1.1 x001)

   Spatter 14.1.1

   Spherize 14.1.1

   Sponge 14.1.1

   Sprayed Strokes 14.1.1

   Stained Glass 14.1.1

   Stamp 14.1.1

   Standard Deviation 14.1.1 (14.1.1 x001)

   STL 14.1.1 (14.1.1 x001)

   Sumi-e 14.1.1

   Summation 14.1.1 (14.1.1 x001)

   Targa 14.1.1

   Texturizer 14.1.1

   Tiles 14.1.1

   Torn Edges 14.1.1

   Twirl 14.1.1

   Underpainting 14.1.1

   Vanishing Point 14.1.1

   Variance 14.1.1 (14.1.1 x001)

   Variations 14.1.1 (14.1.1 x001)

   Water Paper 14.1.1

   Watercolor 14.1.1

   Wave 14.1.1

   Wavefront|OBJ 14.1.1 (14.1.1 x001)

   WIA Support 14.1.1 (14.1.1 x001)

   Wind 14.1.1

   Wireless Bitmap 14.1.1 (14.1.1 x001)

   ZigZag 14.1.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Adobe Exchange

Installed TWAIN devices: NONE

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Sep 14, 2013 Sep 14, 2013

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As indicated by the sniffer crashes - something is wrong with your video card or it's drivers.  You probably need to contact AMD for more information (to diagnose the problem with the card, or get them information to debug the driver).

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Community Beginner ,
Sep 14, 2013 Sep 14, 2013

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Well, since no other OpenGL or Direct3d application exhibits this problem, and the card has been perfectly stable since purchase several weeks ago, it seems unlikely that the problem is the video card hardware.

If there is a problem with the Catalyst 13.4 drivers, can you advise which driver works with Photoshop 14.1?  They seemed to work fine with 14.0.  Is it possible to roll back Photoshop versions?

edit:  Running the sniffer_gpu.exe program in the Photoshop folder gives:

Device: 00617454 has video RAM(MB): 2112

Device: 00617454 has video RAM(MB): 3072

And doesn't appear to crash.

Does this help?

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Sep 14, 2013 Sep 14, 2013

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For most people the 13.4 drivers are working just fine.

This is why I think AMD will need to get more information from you to diagnose the problem with the drivers or hardware.

And other applications probably don't use the same GPU calls that Photoshop does, and may not encounter the same defects in the drivers or hardware.

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Community Beginner ,
Sep 15, 2013 Sep 15, 2013

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So you're saying it's not possible to roll back to 14.0, when it all worked just fine on that version? 

It sounds like you're dodging the issue, especially when reading http://forums.adobe.com/message/5682208#5682208

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Enthusiast ,
Sep 15, 2013 Sep 15, 2013

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You should be able to uninstall PS 14.1.1 and then install from Try and that should get you back to 14.0.

Since you can't just download installers or updaters as has been possible in the past how does one deal with reverting back to a previous point version. Say if 14.2 is brings new bugs and and you want to return to 14.1.1. Seems to me under CC that you can uninstall and start again at 14.0 (and this is still a big question) but if you try to update your only option will be 14.2.

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Sep 15, 2013 Sep 15, 2013

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It did not "work fine" in 14.0 -- your drivers have a problem, but 14.0 didn't identify the problem (which probably lead to unexpected behavior or crashes while using Photoshop).

The sniffer has been updated to identify more problems (before they crash the main application) - and now it sees that your driver or card has a problem, and disabled GPU services because your driver or video card have serious problems.

You really need to contact AMD and figure out the problems with your video card and it's drivers.

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Participant ,
Sep 10, 2013 Sep 10, 2013

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Hi, here's my System Info. Having the same problem.

Adobe Photoshop Version: 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00) x32

Operating System: Windows 7 64-bit

Version: 6.1

System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3200 MHz

Built-in memory: 16315 MB

Free memory: 13269 MB

Memory available to Photoshop: 3255 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

Photoshop crashed on 2013/09/05 at 13:28:55 (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 2013/09/10 at 10:44:13

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

NumGPUs=1

gpu[0].OGLVersion="3.0"

Serial number: 90970709620663165296

Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\

Temporary file path: C:\Users\Graham\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 232.9G, 102.5G free

Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\

Installed components:

   ACE.dll   ACE 2013/07/14-12:09:50   79.543790 79.543790

   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850 0.1160850

AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13 79.533484

   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517 79.499517

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786

   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481 79.151481

AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15 79.151481   79.151481

AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15 79.151481   79.151481

   adobe_caps.dll   Adobe CAPS 7,0,0,21  

   AGM.dll   AGM 2013/07/14-12:09:50   79.543790 79.543790

   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31

   aif_core.dll   AIF 5.0   79.534508

   aif_ocl.dll   AIF 5.0   79.534508

   aif_ogl.dll   AIF 5.0   79.534508

   amtlib.dll   AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2013/07/14-12:09:50   79.543790 79.543790

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830 66.26830

   Bib.dll   BIB 2013/07/14-12:09:50   79.543790 79.543790

   BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790 79.543790

boost_date_time.dll   DVA Product   7.0.0  

boost_signals.dll   DVA Product   7.0.0  

boost_system.dll   DVA Product   7.0.0  

boost_threads.dll   DVA Product   7.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007

   CIT.dll   Adobe CIT 2.1.6.30929   2.1.6.30929

CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

   CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790 79.543790

dvaaudiodevice.dll   DVA Product   7.0.0  

   dvacore.dll   DVA Product 7.0.0  

   dvamarshal.dll   DVA Product 7.0.0  

dvamediatypes.dll   DVA Product   7.0.0

   dvaplayer.dll   DVA Product 7.0.0  

dvatransport.dll   DVA Product   7.0.0  

dvaunittesting.dll   DVA Product   7.0.0  

dynamiclink.dll   DVA Product   7.0.0

ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561 79.151561

filter_graph.dll   AIF   5.0 79.534508

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   imslib.dll   IMSLib DLL 7.0.0.116  

   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139 79.248139

   libeay32.dll   The OpenSSL Toolkit   0.9.8g

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession 2.1.2.1785  

mediacoreif.dll   DVA Product   7.0.0

   MPS.dll   MPS 2013/03/15-13:25:52   79.535029 79.535029

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1  

   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390 79.542390

pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC   CC  

   Plugin.dll   Adobe Photoshop CC   CC  

PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34  

   PSArt.dll   Adobe Photoshop CC   CC  

   PSViews.dll   Adobe Photoshop CC   CC  

   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742 79.535742

ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

   ssleay32.dll   The OpenSSL Toolkit   0.9.8g

svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102

   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

Required plug-ins:

   3D Studio 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Accented Edges 14.1

   Adaptive Wide Angle 14.1

   Angled Strokes 14.1

   Average 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Bas Relief 14.1

   BMP 14.1

   Camera Raw 8.1

   Camera Raw Filter 8.1

   Chalk & Charcoal 14.1

   Charcoal 14.1

   Chrome 14.1

   Cineon 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Clouds 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Collada 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Color Halftone 14.1

   Colored Pencil 14.1

   CompuServe GIF 14.1

   Conté Crayon 14.1

   Craquelure 14.1

   Crop and Straighten Photos 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Crop and Straighten Photos Filter 14.1

   Crosshatch 14.1

   Crystallize 14.1

   Cutout 14.1

   Dark Strokes 14.1

   De-Interlace 14.1

   Dicom 14.1

   Difference Clouds 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Diffuse Glow 14.1

   Displace 14.1

   Dry Brush 14.1

   Eazel Acquire 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Embed Watermark 4.0

   Entropy 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Extrude 14.1

   FastCore Routines 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Fibers 14.1

   Film Grain 14.1

   Filter Gallery 14.1

   Flash 3D 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Fresco 14.1

   Glass 14.1

   Glowing Edges 14.1

   Google Earth 4 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Grain 14.1

   Graphic Pen 14.1

   Halftone Pattern 14.1

   HDRMergeUI 14.1

   IFF Format 14.1

   Ink Outlines 14.1

   JPEG 2000 14.1

   Kurtosis 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Lens Blur 14.1

   Lens Correction 14.1

   Lens Flare 14.1

   Liquify 14.1

   Matlab Operation 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Maximum 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Mean 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Measurement Core 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Median 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Mezzotint 14.1

   Minimum 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   MMXCore Routines 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Mosaic Tiles 14.1

   Multiprocessor Support 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Neon Glow 14.1

   Note Paper 14.1

   NTSC Colors 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Ocean Ripple 14.1

   Oil Paint 14.1

   OpenEXR 14.1

   Paint Daubs 14.1

   Palette Knife 14.1

   Patchwork 14.1

   Paths to Illustrator 14.1

   PCX 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Photocopy 14.1

   Photoshop 3D Engine 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Photoshop Touch 14.0

   Picture Package Filter 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Pinch 14.1

   Pixar 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Plaster 14.1

   Plastic Wrap 14.1

   PNG 14.1

   Pointillize 14.1

   Polar Coordinates 14.1

   Portable Bit Map 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Poster Edges 14.1

   Radial Blur 14.1

   Radiance 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Range 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Read Watermark 4.0

   Reticulation 14.1

   Ripple 14.1

   Rough Pastels 14.1

   Save for Web 14.1

   ScriptingSupport 14.1

   Shake Reduction 14.1

   Shear 14.1

   Skewness 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Smart Blur 14.1

   Smudge Stick 14.1

   Solarize 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Spatter 14.1

   Spherize 14.1

   Sponge 14.1

   Sprayed Strokes 14.1

   Stained Glass 14.1

   Stamp 14.1

   Standard Deviation 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   STL 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Sumi-e 14.1

   Summation 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Targa 14.1

   Texturizer 14.1

   Tiles 14.1

   Torn Edges 14.1

   Twirl 14.1

   Underpainting 14.1

   Vanishing Point 14.1

   Variance 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Variations 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Water Paper 14.1

   Watercolor 14.1

   Wave 14.1

   Wavefront|OBJ 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   WIA Support 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   Wind 14.1

   Wireless Bitmap 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00)

   ZigZag 14.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Adobe Exchange

Installed TWAIN devices: NONE

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Contributor ,
Dec 14, 2013 Dec 14, 2013

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I've got a problem with my system too. Since the last update I can't use any tools to erase, paste or correct without the display going blank as soon as I start to tool on the image. It matter not what size the image is. I paid good money for this crap?

Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

Operating System: Windows 8 64-bit

Version: 6.2

System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3074 MHz

Built-in memory: 12279 MB

Free memory: 10446 MB

Memory available to Photoshop: 10911 MB

Memory used by Photoshop: 71 %

Image tile size: 1024K

Image cache levels: 4

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1600

Display: 2

Display Bounds: top=0, left=-1920, bottom=1080, right=0

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

NumGPUs=1

gpu[0].OGLVersion="3.0"

gpu[0].MemoryMB=1024

gpu[0].RectTextureSize=16384

gpu[0].Renderer="ATI Radeon HD 5800 Series"

gpu[0].RendererID=26777

gpu[0].Vendor="ATI Technologies Inc."

gpu[0].VendorID=4098

gpu[0].HasNPOTSupport=1

gpu[0].DriverVersion="9.2.0.0"

gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"

gpu[0].DriverDate="20120927000000.000000-000"

gpu[0].CompileProgramGLSL=1

gpu[0].TestFrameBuffer=1

gpu[0].OCLSupported=0

gpu[0].CUDASupported=0

gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.20"

gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

Serial number: 90970762556078400532

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: C:\Users\doug\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  K:\, 195.3G, 190.3G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:

   ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

   adobe_caps.dll   Adobe CAPS   7,0,0,21  

   AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

   aif_core.dll   AIF   5.0   79.534508

   aif_ocl.dll   AIF   5.0   79.534508

   aif_ogl.dll   AIF   5.0   79.534508

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

   BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

   boost_date_time.dll   DVA Product   7.0.0  

   boost_signals.dll   DVA Product   7.0.0  

   boost_system.dll   DVA Product   7.0.0  

   boost_threads.dll   DVA Product   7.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

   CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

   dvaaudiodevice.dll   DVA Product   7.0.0  

   dvacore.dll   DVA Product   7.0.0  

   dvamarshal.dll   DVA Product   7.0.0  

   dvamediatypes.dll   DVA Product   7.0.0  

   dvaplayer.dll   DVA Product   7.0.0  

   dvatransport.dll   DVA Product   7.0.0  

   dvaunittesting.dll   DVA Product   7.0.0  

   dynamiclink.dll   DVA Product   7.0.0  

   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

   filter_graph.dll   AIF   5.0   79.534508

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   imslib.dll   IMSLib DLL   7.0.0.116  

   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   2.1.2.1785  

   mediacoreif.dll   DVA Product   7.0.0  

   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   ONCore7.dll   ONCore   7.0.0.0  

   ONCoreFoundation7.dll   ONCoreFoundation7   7, 0, 0, 0  

   ONDocument7.dll   ONDocument   7.0.0.0  

   ONProxySupport7.dll   ONProxySupport   1.0.0.0  

   PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC   CC  

   Plugin.dll   Adobe Photoshop CC   CC  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

   PSArt.dll   Adobe Photoshop CC   CC  

   PSViews.dll   Adobe Photoshop CC   CC  

   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

Required plug-ins:

   3D Studio 14.1.2 (14.1.2 x001)

   Accented Edges 14.1.2

   Adaptive Wide Angle 14.1.2

   Angled Strokes 14.1.2

   Average 14.1.2 (14.1.2 x001)

   Bas Relief 14.1.2

   BMP 14.1.2

   Camera Raw 8.3

   Camera Raw Filter 8.3

   Chalk & Charcoal 14.1.2

   Charcoal 14.1.2

   Chrome 14.1.2

   Cineon 14.1.2 (14.1.2 x001)

   Clouds 14.1.2 (14.1.2 x001)

   Collada 14.1.2 (14.1.2 x001)

   Color Halftone 14.1.2

   Colored Pencil 14.1.2

   CompuServe GIF 14.1.2

   Conté Crayon 14.1.2

   Craquelure 14.1.2

   Crop and Straighten Photos 14.1.2 (14.1.2 x001)

   Crop and Straighten Photos Filter 14.1.2

   Crosshatch 14.1.2

   Crystallize 14.1.2

   Cutout 14.1.2

   Dark Strokes 14.1.2

   De-Interlace 14.1.2

   Dicom 14.1.2

   Difference Clouds 14.1.2 (14.1.2 x001)

   Diffuse Glow 14.1.2

   Displace 14.1.2

   Dry Brush 14.1.2

   Eazel Acquire 14.1.2 (14.1.2 x001)

   Embed Watermark 4.0

   Entropy 14.1.2 (14.1.2 x001)

   Extrude 14.1.2

   FastCore Routines 14.1.2 (14.1.2 x001)

   Fibers 14.1.2

   Film Grain 14.1.2

   Filter Gallery 14.1.2

   Flash 3D 14.1.2 (14.1.2 x001)

   Fresco 14.1.2

   Glass 14.1.2

   Glowing Edges 14.1.2

   Google Earth 4 14.1.2 (14.1.2 x001)

   Grain 14.1.2

   Graphic Pen 14.1.2

   Halftone Pattern 14.1.2

   HDRMergeUI 14.1.2

   IFF Format 14.1.2

   Ink Outlines 14.1.2

   JPEG 2000 14.1.2

   Kurtosis 14.1.2 (14.1.2 x001)

   Lens Blur 14.1.2

   Lens Correction 14.1.2

   Lens Flare 14.1.2

   Liquify 14.1.2

   Matlab Operation 14.1.2 (14.1.2 x001)

   Maximum 14.1.2 (14.1.2 x001)

   Mean 14.1.2 (14.1.2 x001)

   Measurement Core 14.1.2 (14.1.2 x001)

   Median 14.1.2 (14.1.2 x001)

   Mezzotint 14.1.2

   Minimum 14.1.2 (14.1.2 x001)

   MMXCore Routines 14.1.2 (14.1.2 x001)

   Mosaic Tiles 14.1.2

   Multiprocessor Support 14.1.2 (14.1.2 x001)

   Neon Glow 14.1.2

   Note Paper 14.1.2

   NTSC Colors 14.1.2 (14.1.2 x001)

   Ocean Ripple 14.1.2

   Oil Paint 14.1.2

   OpenEXR 14.1.2

   Paint Daubs 14.1.2

   Palette Knife 14.1.2

   Patchwork 14.1.2

   Paths to Illustrator 14.1.2

   PCX 14.1.2 (14.1.2 x001)

   Photocopy 14.1.2

   Photoshop 3D Engine 14.1.2 (14.1.2 x001)

   Photoshop Touch 14.0

   Picture Package Filter 14.1.2 (14.1.2 x001)

   Pinch 14.1.2

   Pixar 14.1.2 (14.1.2 x001)

   Plaster 14.1.2

   Plastic Wrap 14.1.2

   PNG 14.1.2

   Pointillize 14.1.2

   Polar Coordinates 14.1.2

   Portable Bit Map 14.1.2 (14.1.2 x001)

   Poster Edges 14.1.2

   Radial Blur 14.1.2

   Radiance 14.1.2 (14.1.2 x001)

   Range 14.1.2 (14.1.2 x001)

   Read Watermark 4.0

   Reticulation 14.1.2

   Ripple 14.1.2

   Rough Pastels 14.1.2

   Save for Web 14.1.2

   ScriptingSupport 14.1.2

   Shake Reduction 14.1.2

   Shear 14.1.2

   Skewness 14.1.2 (14.1.2 x001)

   Smart Blur 14.1.2

   Smudge Stick 14.1.2

   Solarize 14.1.2 (14.1.2 x001)

   Spatter 14.1.2

   Spherize 14.1.2

   Sponge 14.1.2

   Sprayed Strokes 14.1.2

   Stained Glass 14.1.2

   Stamp 14.1.2

   Standard Deviation 14.1.2 (14.1.2 x001)

   STL 14.1.2 (14.1.2 x001)

   Sumi-e 14.1.2

   Summation 14.1.2 (14.1.2 x001)

   Targa 14.1.2

   Texturizer 14.1.2

   Tiles 14.1.2

   Torn Edges 14.1.2

   Twirl 14.1.2

   Underpainting 14.1.2

   Vanishing Point 14.1.2

   Variance 14.1.2 (14.1.2 x001)

   Variations 14.1.2 (14.1.2 x001)

   Water Paper 14.1.2

   Watercolor 14.1.2

   Wave 14.1.2

   Wavefront|OBJ 14.1.2 (14.1.2 x001)

   WIA Support 14.1.2 (14.1.2 x001)

   Wind 14.1.2

   Wireless Bitmap 14.1.2 (14.1.2 x001)

   ZigZag 14.1.2

Optional and third party plug-ins:

   DxO ViewPoint 2 NO VERSION

   DxO ViewPoint 2 NO VERSION

   Noise Ninja NO VERSION

   Perfect Resize 7.5 7.5.3

   Perfect Resize 7.5 Engine Automation 7.5.3

   Perfect Resize 7.5 Engine Filter 7.5.3

   Perfect Resize 7.5 Filter 7.5.3

   Perfect Resize Format 7.5.3

   PhotoZoom Pro 5 Filter Proxy NO VERSION

   PhotoZoom Pro 5 NO VERSION

   PhotoZoom Pro 5 NO VERSION

   Topaz Adjust 5 10.0

   Topaz BW Effects 2 10.0

   Topaz Clarity 10.0

   Topaz Clean 3 10.0

   Topaz DeNoise 5 10.0

   Topaz Detail 3 10.0

   Topaz InFocus 10.0

   Topaz ReMask 3 10.0

   Topaz Simplify 4 10.0

   Topaz Star Effects 10.0

   TopazRemaskAutomate NO VERSION

   VueScan 1.0.00

Plug-ins that failed to load: NONE

Flash: NONE

Installed TWAIN devices: NONE

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Dec 14, 2013 Dec 14, 2013

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Your AMD driver is over a year out of date. Go to AMD's website and update your video card driver.

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Contributor ,
Dec 17, 2013 Dec 17, 2013

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Thank you Chris... The Beta driver is the only one that had any effect. Now my HP Designjet Z5400 is not functional. Photoshop crashes when I try and access 'print'.

Seriously Chris, I'm getting one problem after another and its all in Photoshop. HP's official line is the Spain Printer development Lab are working on it. Oddly enough other Photo editing programs with nearly equal capabilities to Photoshop don't have any of these issues. None of my other Adobe software is misbehaving, only Photoshop CC. How bad is it that Adobe automatically update Photoshop and it stops working? Roll back to an earlier time and it still updates itself at the next check-in.

Using a Beta program in a production environment just to be able to use Photoshop's magic wand or lasso is pretty poor stuff, wouldn't you agree? The problem is still not fully addressed. The screen will still flicker at a critical point. I knew the driver was old but it was (a few months ago) the only one Windows 7 would work reliably with. Since upgrading to Window 8 and then updating to 8.1 I've had nothing but trouble with Photoshop CC. It all started when Adobe decided my otherwise perfectly working Photoshop needed to be "fixed". They sure fixed it this time.

If it continues, I'm going to conside the possibility of dumping Adobe products altogether. No point in renting them if they don't work and in Australia, that's grounds for not just a refund but compensation for the time and money lost trying to make it work.

Ryadia

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Adobe Employee ,
Dec 17, 2013 Dec 17, 2013

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Hi Ryadia,

13.9 has seemed to be a solid driver update. See this post for more info:

  http://forums.adobe.com/message/5764311#5764311

I would check that driver again to see if if works. Maybe the first uninstall of the driver didn't clear out some cruft?

regards,

steve

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Contributor ,
Dec 18, 2013 Dec 18, 2013

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I used the AMD removal tool and re-installed the driver then the printer driver. All seem to function now. thanks for your help... Life shouldn't be this hard when your income depends on everything working in harmony.

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LEGEND ,
Dec 18, 2013 Dec 18, 2013

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Look at it this way:  If it was easy everyone could do it. 

I'll echo Steve's comment above:  Catalyst 13.9 is a really good driver release overall.  I'm almost dreading the next version, because it's hard to improve on perfection, but easy to do the other...

-Noel

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