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Latest update Photoshop iPad keeps crashing on opening

Explorer ,
Nov 14, 2019 Nov 14, 2019

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After the latest update of Photoshop mobile (today November 14th) the app opens but crashes immediately after opening.

iPad pro, older version. iOS 13.1.3

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correct answers 2 Correct answers

Adobe Employee , Nov 14, 2019 Nov 14, 2019
Sorry to hear that we are crashing on launch. Can you try an uninstall and reinstall of the application? All your cloud docs you may have created will still be stored on the cloud. The only files you would need to worry about is if you saved something on your device into the Photoshop folder in Files.

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Adobe Employee , May 12, 2021 May 12, 2021
We are working on an issue where devices with non-US regions can encounter crashes on startup, in the meantime if you switch your device Region to US-english in Settings/General/Region you should be able to get the application to launch. We hope to have an update for this issue out soon.

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Sorry to hear that we are crashing on launch. Can you try an uninstall and reinstall of the application? All your cloud docs you may have created will still be stored on the cloud. The only files you would need to worry about is if you saved something on your device into the Photoshop folder in Files.

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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Thanks @M-Shaw, it worked! And indeed, as expected, the files are ok!
Thanks for this first version on the iPad! Hopefully Photoshop mobile will grow to a full alternative for the PC version, for photographers 😉

 

regards,

murk

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Community Beginner ,
May 23, 2021 May 23, 2021

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My ipad pro 12.9 " runs on ipadOS 14.5.1

I did like you said, changed region and language and for about 10 minutes it worked fine. Wnet down for a coffee and photoshop din't work anymore. So with me your temp solution didn't work. I live in Holland. Before I lived in Switzerland en Portugal and never had a problem with photoshop mobile.
Hope there will be an update soon. I am so frustrated that I am about to switch to Affinity photo

 

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Adobe Employee ,
May 24, 2021 May 24, 2021

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I am sorry for the delay on getting this fixed. We are working to get a permanent fix verified and released. 

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New Here ,
Sep 02, 2021 Sep 02, 2021

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I did like you said, changed region and language, but it doesn't work.

I also redownload the app and even restart my iPad.

Is there any other solutions? I really need this app. Thx

ipad Pro 2021 12.9-inch M1 ios14.7.1

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New Here ,
May 12, 2021 May 12, 2021

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I'm now having this issue. App closes in the moments following the "retrieving account info" notification on start up.

iPad Pro running iOS version 14.5.1

tried uninstalling and reinstalling photoshop, turned iPad off and on, all software is up to date.

any other troubleshooting suggestions?

looking forward to hearing from you.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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We are working on an issue where devices with non-US regions can encounter crashes on startup, in the meantime if you switch your device Region to US-english in Settings/General/Region you should be able to get the application to launch. We hope to have an update for this issue out soon.

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Adobe Employee ,
May 24, 2021 May 24, 2021

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A fix for the crash on launch with non-US locales should be in the update that is being released today.

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Community Beginner ,
May 25, 2021 May 25, 2021

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Well I was full of hope, but I still have the same problem

 

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Can you try uninstalling and reinstalling the latest build if you have not done so already?

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Community Beginner ,
May 25, 2021 May 25, 2021

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Already did that several times.  Spent for hours chatting with the helpdesk, nothing works. I guess it is time to say goodbye photoshop on ipad. I am sick of it. All those waisted hours.......

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Explorer ,
Jun 05, 2021 Jun 05, 2021

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Have you had any any luck with a fix yet? I'm in the same boat .....for months now.

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Community Beginner ,
Oct 10, 2021 Oct 10, 2021

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Still crashing! I didn't even get a chance to report the issue 😂😂😂 I saw you had the same problem back in 2019 when you were in conversation with Apple. It's 2021 and the problem still persists.. I think maybe the problem is with the iPad and the fact that photoshop is a too biting a program to be used on a device like this. Please acknowledge the problem and fix it once and for all.

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Community Beginner ,
Oct 10, 2021 Oct 10, 2021

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To big of a program*

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New Here ,
Oct 17, 2021 Oct 17, 2021

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I just started having the same program.  I constantly am having to restart the iPad, works for one or two edits, then it crashes again??  Ugh!  This is beyond frustrating!

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Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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Hey!

What helped for me was to uninstall photoshop in my iPad to reinstall it again and now it works. I hope this works for you too!

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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Hi I have the same problem. iPad Pro with M1 processor. Soft 15.1. I've tried everything. even restore ipad. everything is ok until the first file import. after importing the file, PS always closes by itself. After restart, it closes as soon as it is opened.

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