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New Photoshop 22.3.0 does not open .mov or .mp4 files [M1 Chip]

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Great! Finally, Photoshop supports M1 processors, however, the newly updated version doesn't open video file formats. I'm trying to open MOV and MP4 files and it says: "Could not complete your request because Photoshop does not recognize this type of file."

 

Yesterday (on a previous version) everything was fine...

MacBook Pro 13'', M1 chip, 16GB RAM

Mac OS Big Sur, 11.2.3

 

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correct answers 1 Correct answer

Community Beginner , Mar 23, 2021 Mar 23, 2021
'Open with Rosetta' option works, but there's no point in installing 22.3 v....

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New Here ,
Mar 18, 2021 Mar 18, 2021

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having the same issue! such a bummer!

adobe, please help!

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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'Open with Rosetta' option works, but there's no point in installing 22.3 v....

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Thanks, this was the solution for me!

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Same issue with MiniMac 2018 / Big Sur / Photoshop 2019 /2020 /2021 (all same error message)  I have tried to download Rosetta via terminal but not supported message.

Had to resort to iMovie - used to work with Photoshop and prefer to continue that way..

Help please..

 

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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glad it's not just me.   Reverted back to previous version.   No sense in screwing with work-arounds at this point.

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Have you found a fix for this? Good to know it's not just me. Come on Adobe, pretty big feature here to just randomly omit from the new version that we PAY FOR. 

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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New update (2021.3.1) and it still hasn't been fixed...

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Participant ,
Apr 16, 2021 Apr 16, 2021

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Yep, same here. Mac Mini m1. I had to reinstall version 22.2 ... way to go Adobe ....

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Adobe! Please fix this! Photoshop is the only way I know to make GIFs from Mp4s...

 

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New Here ,
May 08, 2021 May 08, 2021

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same here, won't open or import mp4 files, such a shame, i hope adobe fixes this asap.

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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Hi @Alexandr5C6D 

 

You need to run Photoshop under Rosetta to use video with the M1 chip. Details here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

~ Jane

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Hi,

How can i run Rosetta? Photoshop is working. Just not the import part.

 

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Explorer ,
Jul 22, 2021 Jul 22, 2021

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It appears you are running on a Mac.  Does anyone have a solution for those of us running on a PC?

Thanks,

Janet

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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@photogal11 wrote:

It appears you are running on a Mac.  Does anyone have a solution for those of us running on a PC?

 

 

Hi Janet,

You added to a thread about the M1 chip, which does not apply to Windows. Can you please start a new thread and explain your issue there?

https://community.adobe.com/t5/photoshop-ecosystem/bd-p/photoshop

~ Jane

 

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New Here ,
Jul 11, 2021 Jul 11, 2021

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I am having the same issue. If there is a solution, please share! Thank you!! 

I'm running:

Photoshop version 22.4.2

Mac OS 11.4.0

MacBook Pro

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New Here ,
Jul 28, 2021 Jul 28, 2021

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"Open with Rosetta" option works! 

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New Here ,
Aug 07, 2021 Aug 07, 2021

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 fix this..... now i can't do 80% of my work / income?????

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New Here ,
Aug 20, 2021 Aug 20, 2021

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This is INCREDIBLY annoying. I don't know why anyone even bothers with Adobe anymore. Every update comes with a whole new set of issues. Might as well cancel my subsription and find another more effective software with a competent support team. 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Same issue with MiniMac 2018 / Big Sur / Photoshop 2019 /2020 /2021 (all same error message)  I have tried to download Rosetta via terminal but not supported message.

Had to resort to iMovie - used to work with Photoshop and prefer to continue that way..

Help please..

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Please fix this Adobe! This is a real problem.

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Switched to Blender for video editing. Turned out it's even cooler! 😃

And with Photopea [ website link removed ] I'm considering to close my Photoshop subscription. Adobe is very unresponsive.

 

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New Here ,
Oct 13, 2021 Oct 13, 2021

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LATEST

October 2021 and still not working. Using Macbook Air 2020 M1 chip, OS BigSur 11.6 with Photoshop 22.5.1

 

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