New version CC fit screen doesnt work

Participant ,
Jan 25, 2018 Jan 25, 2018

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Hi!

MS Pro 16. i7 etc.

Latest photoshop.

Change from previous version:

FIles open tiny, and fit screen (ctrl-0) is same.

Tried CC 2017 for comparison. Works fine.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 28, 2018 Jan 28, 2018
This might be a long shot, but do you have UI scaling set to Automatic?  I'm thinking about the intermittent nature dennis scalero art is experiencing, although UI sis shouldn't affect how the document appears on the screen.Would people who have the problem please give us enough information to maybe tie the issue down?Operating System for sure?Monitor Screen resolution?Document size in pixels?I can't think of anything else that might be relevant.  Any other thoughts?

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Adobe Community Professional ,
Jan 25, 2018 Jan 25, 2018

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Could you please post a screenshot taken with the pertinent Panels (Layers, Channels, Options Bar, …) visible?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

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Participant ,
Jan 25, 2018 Jan 25, 2018

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thanks for your reply. after doing it all day yesterday and part of today it just....stopped.

If it happens again in the next few days, I'll try your fix and report

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Jan 25, 2018 Jan 25, 2018

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Hi denniscaleroart,

Sorry that your files are opening tiny in Photoshop after the recent 19.1 version update.

As c.pfaffenbichler has mentioned, Could you please post a screenshot of Photoshop UI illustrating the issue? What is your operating system?

Also, Check if you are seeing similar behavior of Photoshop UI as mentioned in this discussion.

Thanks,

Akash

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Participant ,
Jan 25, 2018 Jan 25, 2018

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okay its now happening again, screenshot atatched

tried turning off use graphics processor and restarting the app didnt work

Untitled-1.jpg

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Participant ,
Jan 25, 2018 Jan 25, 2018

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and then , everytime i hit the caps lock button on the lasso tool, the app would crash

what is happening

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New Here ,
Jan 26, 2018 Jan 26, 2018

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I had the same problem. I had to reset the workspace (window - workspace - reset photo) or I had to use workspace standart.

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Participant ,
Jan 26, 2018 Jan 26, 2018

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which problem did this resolve? the scale issue or the crash issue?

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New Here ,
Jan 26, 2018 Jan 26, 2018

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yes the scaling problem. The magnetic lasso problem I have too.

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Participant ,
Jan 26, 2018 Jan 26, 2018

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cool thank you!

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Participant ,
Jan 28, 2018 Jan 28, 2018

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installed the new version today, sunday jan 28 and both issues persist

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Adobe Community Professional ,
Jan 28, 2018 Jan 28, 2018

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This might be a long shot, but do you have UI scaling set to Automatic?  I'm thinking about the intermittent nature dennis scalero art is experiencing, although UI sis shouldn't affect how the document appears on the screen.

Would people who have the problem please give us enough information to maybe tie the issue down?

Operating System for sure?

Monitor Screen resolution?

Document size in pixels?

I can't think of anything else that might be relevant.  Any other thoughts?

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Participant ,
Jan 28, 2018 Jan 28, 2018

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i dont but thank you

as a reminder this only happened with the december update

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New Here ,
Jan 29, 2018 Jan 29, 2018

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UI scaling is set to auto, but it makes no difference. Os is Win 10 pro 64, all updates installed. Screen Res is 2560x1440. Document size does not matter, even 400x400 pixels trigger this behavior. It seems that only the position of the tools panel is important

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New Here ,
Jan 26, 2018 Jan 26, 2018

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And another obeservation. The tools panel have to be on the left side. If it is free somewhere on the workspace, the opening picture tries not to touch the panel and stays small

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Participant ,
Jan 26, 2018 Jan 26, 2018

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hey Michael

which problem does resetting the workspace solve

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New Here ,
Feb 11, 2018 Feb 11, 2018

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I concur. I was crashing using select and mask today, so, I installed the latest CC update and suddenly fit on screen would reduce the image to 2%, tiny.  That's the way files opened too. I saw this post and moved my toolbar from the right to the left and NOW it is working correctly.  c'mon Adobe!  That's nonsense and cost me more than an hour of time. Unbelievable!

You should test your updates with people who actually use Photoshop!

David

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Jan 26, 2018 Jan 26, 2018

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Hi denniscaleroart,

Are you talking about the Magnetic lasso tool? If so, we're able to reproduce this issue at out end and it is being worked upon. Please refer Photoshop CC 19.1: Crashes when using Magnetic Lasso Tool | Photoshop Family Customer Community for more details.

~Akash

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Participant ,
Jan 26, 2018 Jan 26, 2018

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yes it is the magnetic lasso

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Participant ,
Feb 09, 2018 Feb 09, 2018

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lasso is back to crashing to program. this is really irritating. even when precision is on.

using 2017

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Participant ,
Mar 04, 2018 Mar 04, 2018

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still going on.

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LEGEND ,
Mar 04, 2018 Mar 04, 2018

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LATEST

For anyone who wants to get to know why it happens check: There isn't enough room to display this document => bug !

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