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P: Program error while opening or creating new document after Photoshop 22.1 update

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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correct answers 1 Correct answer

Adobe Employee , May 24, 2021 May 24, 2021
Hi all, 05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback. Here's how you update Photoshop to its latest version: Update Creative Cloud apps Thanks, Mohit

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Explorer ,
Oct 20, 2020 Oct 20, 2020

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ho lo stesso problema urgentissimo sono bloccato con il lavoro!!!!!

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Guest
Oct 20, 2020 Oct 20, 2020

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Salve, ho lo stesso problema che riscontrato tuo e cioè da oggi che Photoshop non mi fà aprire nessun file jpeg in quanto mi dice "impossibile completare la richiesta perchè non è stato trovato il file"...se per caso avresti risolto questo problema potresti gentilmente darmi un aiuto e ti ringrazio in anticipo.

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Salve a tutti, io ho lo stesso problema!!! Qualsiasi file provo ad aprire in Ps mi dice "impossibile trovare file...  Cosa Bisogna fare?!?

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Guest
Oct 21, 2020 Oct 21, 2020

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Risolto, aggiornando sia Adobe Creative Cloud e dubito dopo aggiornamento di Adobe Camera raw, e finalmente adesso come per magia riapre tutti i i tipi di files.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Ciao Paolo, io ho messo a scaricare l'aggiornamento di Camera Raw come suggerisci tu ma sembra bloccato. Inoltre mi chiede di aggiornare Creative Cloud chidendomi di abbonarmi ma io non ne ho bisogno! tu paghi per 1tb di spazio? Photoshop continua a non aprirmi nessun file

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Guest
Oct 22, 2020 Oct 22, 2020

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Salve a tutti, per quanto riguarda il problema dei files che Photoshop non apriva avevo fatto richiesta di aiuto qui sul forum per conto di un mio amico fotografo, che mi aveva chiesto di poterla fare per lui poichè non conosce la lingua inglese, dato che aveva provato a trovare qualche post ma era tutto scritto appunto in inglese, allora ho provato io per lui ma avevo visto un post in italiano ecco che allora ho chiesto aiuto avendo lo stesso problema di un italiano , nel frattempo il mio amico mi fà sapere che il problema si era risolto dopo un aggiornamento di Adobe Creative Cloud e subito dopo di Adobe Camera Raw. Ma non mi ha detto di preciso come ha fatto. Quindi riprovo a chiederlo a lui se mi può dare delucidazioni in modo per quelli che non hanno ancora risolto mi piacerebbe aiutarli.

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Guest
Oct 22, 2020 Oct 22, 2020

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Aggiornamento : ho chiesto altre info sulla questione del problema perchè Photoshop non faceva aprire i files di nessun tipo, il mio amico fotografo mi ha spiegato che la causa (almeno la sua) era dovuto ad un danneggiamento dell'applicazione Adobe Creative Cloud nel suo computer, la stessa Adobe dal suo account ha provveduto alla disinstallazione e reinstallazione della suite e dopo per conseguenza anche Camera Raw gli viene segnalato di aggiornarla, dopo queste operazioni Photohop ha ripreso ad aprire normalmente tutti i files che prima non apriva e trovava. Questo almeno quanto è successo a questo mio amico che ha risolto del tutto il problema.  

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Anch'io! Dopo l'aggiornamento non apre i file jpg. 

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Anche io ho lo stesso problema da 3 giorni con aggiornamento Photoshop 2021. Ho parzialmente risolto cancellando la versione aggiornata 2021 (22.0) sostituendola con quella precedente (21.2.4). Nell'app Creative Cloud Desktop accanto ad Open ci sono tre puntini. Cliccandoci sopra si aprira' finestra con "other versions". L'unica differenza, credo perche' la Camera Raw invece e' aggiornata con la nuova versione, quando apro un file jpeg si apre direttamente in Camera Raw. Ma in basso a destra c'e sempre un tasto "open" e scegliendo l'opzione "open as object" il tutto si risolve. Un po' macchinoso ma meglio di niente, nella speranza che il problema della nuova versione venga risolto velocemente

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Perfetto. Perfetto. Perfetto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. Descritto a voi.L'AreViene eseguitoViene eseguito! Grazie

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Mille Grazie!!!  Il rollback ha funzionato!

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New Here ,
Oct 24, 2020 Oct 24, 2020

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bloccato, non riesco a fare nulla. "non posso completare l'operazione per un errore del programma"

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Grazie è servito anche a me, adesso apro e importo ma non si chiude più che sarà successo

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Per risolvere il problema procedere nel seguente modo:

Cliccare su Modifica - Preferenze - Prestazioni e disattivare "Usa processore grafico"

Il problema dovrebbe essere risolto!

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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È vero,in questo modo funziona! Grazie antoniom!

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Anche io ho risolto così, grazie al tuo suggerimento.

Adobe risolvi presto!!!

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New Here ,
Nov 05, 2020 Nov 05, 2020

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This is the anwer. It worked for me. Thank you!

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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i'm having same problem...any luck?

 

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

 

We are working on a patch but the above steps should help to get you working again in the meantime. 

 

Thanks, Sympa

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New Here ,
Oct 26, 2020 Oct 26, 2020

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these directions don't work for the updated creative cloud desk top app. New updated version does not have the older versions options.

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New Here ,
Oct 26, 2020 Oct 26, 2020

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I had to install cloud again. Then first upload older version. Then delete
the updated one.

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Advocate ,
Oct 26, 2020 Oct 26, 2020

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The option to install an older version is still most definitely in the CC app... I'm looking at it right now and can install v20 and v21.

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New Here ,
Nov 05, 2020 Nov 05, 2020

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To resolve this issue, do the following:

Click Edit - Preferences - Performance and turn off "Use Graphics Processor"

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New Here ,
Nov 05, 2020 Nov 05, 2020

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You're the BEST!!! THIS WORKED!!!GOD BLESS YOU!!!

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