Photoshop 21.1.3 Freezes When Cropping on Windows 10

New Here ,
Jun 10, 2020 Jun 10, 2020

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PS is consistently freezing whenever I try to crop an image. Honestly can't say if other actions also cause freezing because I can't get past this.

 

I have never had an issue like this before, however, Windows 10 installed their V.2004 feature update last night, so I suspect this could be a contributing factor.

 

I'm also now receiving an error about an incompatible display driver which I have never seen before.

 

Anyone else seeing these issues?

 

 

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Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

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Hi there,

 

We're sorry about the trouble with Photoshop after the Windows 10 update.

 

Please try to uninstall and re-install the graphic card drivers directly from the manufacturers website. You can also check the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If you still face issues, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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