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Photoshop 22.4 crashing and freezing after the update

New Here ,
May 17, 2021 May 17, 2021

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Após a última atualização, travando e fechando. direto, só hoje (17/5) já aconteceu, 4 vezes.

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Bug, Problem or error

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Adobe Employee , May 18, 2021 May 18, 2021
Hi there, Sorry that the latest version 22.4 of Photoshop is crashing on your computer. Would you mind sharing your operating system version? Also, when exactly is the app crashing? Does it crashes while using a specific tool or feature within the app? Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps? Thanks, Akash

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi there,

 

Sorry that the latest version 22.4 of Photoshop is crashing on your computer.

 

Would you mind sharing your operating system version?

 

Also, when exactly is the app crashing? Does it crashes while using a specific tool or feature within the app?

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

 

Thanks,

Akash

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Community Beginner ,
May 19, 2021 May 19, 2021

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Thanks Akash, for the tip on connecting the graphics processor. Knock on wood, the program has not crashed yet since I unchecked. Is it a simple way to understand variations of memory, cache and hardware? To be continued!


/Dag (Sweden)

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Adobe Employee ,
May 25, 2021 May 25, 2021

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There could be multiple reasons behind that. Could you please update Photoshop on 22.4.1 update and turn on the Graphics Processor from the Photoshop preferences and let us know if that helps resolve the crash issue.

 

Thanks,

Mohit

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Community Beginner ,
May 25, 2021 May 25, 2021

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Hi! I got the 22.4.1 verson and have now turned on the Graphics Processor. But I have try out som work to see if craches again. I run my Adobe Suite on a Lenovo Thinkpad with Windows 10 Pro [11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 32,0 GB RAM]. I will update my experience in this tread.

 

Dag in Sweden

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Hi, Folks! My machine still works with version 22.4.2 and the Graphics Processor turned on. Thanks!

Have a good time out there!

Dag in Sweden

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