Photoshop CC 14.1 GPU not detected (MacOS)

Adobe Community Professional ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

So I upgraded to Photoshop CC 14.1  Mid 2009 Macbook, 10.8.4 6GB ram/NVDIA 9400M GPU 236 MB ram.

When I launch PS by itself, my GPU is detected. If I double click on a file, there is a delay in opening and I get this message:

Screen Shot 2013-09-09 at 12.37.16 AM.png

All my OpenGL functions are disabled. So now what can be done to get my GPU working as it did in 14.0?

I'll guess I'm out of luck since NVDIA doesn't issue updated drivers for my GPU.

Just tell me what logfiles you need and how I can get them for you. I'm thinking maybe 14.1 is too much for this system and I'll have to dial back if this is not a bug.

Gene

Views

29.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 09, 2013 Sep 09, 2013
We have a workaround that should get the GPU working again with 14.1 on affected Mac systems...1.  Navigate to the folder where the application is installed <OS Volume>\Applications\Adobe Photoshop CC\2.  select the Adobe Photoshop CC application and right-click or control click on it - then select Show Package Contents from the menu options3.  Navigate to the following location (within the app package):  Contents\MacOS\4.  in that folder you should see something called sniffer - rename that by ...

Likes

Translate

Translate
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Same problem here, I'm DESPERATE !!! Before the Update it worked flawless, never had a problem.

Nvidia 680 GTX Mac Edition !!!

I NEEEED the GPU badly because i work with a Wacom multitouch tablet and i need to rotate the view with my fingers FAST...

Adobe, please HELP!

Is there ANY configuration file to force the GPU ? Like the cards.txt file in Premiere or AfterFX ?

Mountain Lion 10.8.4, CUDA driver latest, Mac Pro

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

I had thought my GPU was borderline and the .1 update pushed it over the edge,so I'm in the process of dialing back to 14.0 for now.

An NVDIA 680GTX is more advanced than what I have. I'm surprised the sniffer failed on that.

Gene

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

OH dear.  Several similar reports already.  Has anyone had a problem free upgrade to 14.1? If so, what sort of hardware configuration?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Since update to 14.1 OpenGl module cannot be loaded.

I have an iMac 9,1 with ATi Radeon HD 4850 and before this update there was no problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

How do i rollback to 14.0, uninstall and reinstall ? Or will it reinstall 14.1 again (latest) ?

In other words, does the Cloud install the 14.0 by default  or the latest (14.1) ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

same issue here, got this message after update to Photoshop cc 14.1 x64

Some Filters wont work and 3D is completely disabled.

this is sooooo annoying.

MacBook Pro, Mid 2009

Prozessor  2,8 GHz Intel Core 2 Duo

Speicher  8 GB 1067 MHz DDR3

Grafikkarte  NVIDIA GeForce 9600M GT 512 MB

Software  OS X 10.8.4 (12E55)

Bildschirmfoto 2013-09-09 um 13.27.49.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Me third. Same message, same error, same bummer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

I have the same exact system specs, same problem

CS6 is still working great, so I'm using that for the time being

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Trevor.Dennis wrote:

Has anyone had a problem free upgrade to 14.1? If so, what sort of hardware configuration?

No problem here, Trevor.

I'm running Photoshop 12.1 on Windows 7 x64 Ultimate, ATI Radeon HD 7850 with Catalyst 13.4 driver set and so far it's problem-free.

Adobe Photoshop Version: 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 12

Logical processor count: 24

Processor speed: 3458 MHz

Built-in memory: 49150 MB

Free memory: 43143 MB

Memory available to Photoshop: 44734 MB

Memory used by Photoshop: 95 %

Image tile size: 1024K

Image cache levels: 4

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1600

Display: 2

Display Bounds: top=0, left=1600, bottom=1200, right=3200

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

NumGPUs=2

gpu[0].OGLVersion="3.0"

gpu[0].MemoryMB=0

gpu[0].RectTextureSize=16384

gpu[0].Renderer="AMD Radeon HD 7800 Series"

gpu[0].RendererID=26649

gpu[0].Vendor="ATI Technologies Inc."

gpu[0].VendorID=4098

gpu[0].HasNPOTSupport=1

gpu[0].DriverVersion="3.1.0.0"

gpu[0].DriverDate="20070808000000.000000-000"

gpu[0].CompileProgramGLSL=1

gpu[0].TestFrameBuffer=1

gpu[0].OCLSupported=1

gpu[0].OCLVersion="1.2 AMD-APP (1124.2)"

gpu[0].CUDASupported=0

gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.20"

gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

gpu[1].OGLVersion="3.0"

gpu[1].MemoryMB=2048

gpu[1].RectTextureSize=16384

gpu[1].Renderer="AMD Radeon HD 7800 Series"

gpu[1].RendererID=26649

gpu[1].Vendor="ATI Technologies Inc."

gpu[1].VendorID=4098

gpu[1].HasNPOTSupport=1

gpu[1].DriverVersion="12.104.0.0"

gpu[1].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"

gpu[1].DriverDate="20130328000000.000000-000"

gpu[1].CompileProgramGLSL=1

gpu[1].TestFrameBuffer=1

gpu[1].OCLSupported=1

gpu[1].OCLVersion="1.2 AMD-APP (1124.2)"

gpu[1].CUDASupported=0

gpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.20"

gpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

gpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

gpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

gpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

Serial number: ....................

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: C:\TEMP\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 1.75T, 719.4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

-Noel

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Exact Same Problem.

We're all paying beta testers yet again!!

SORT IT OUT ADOBE !!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

I'm having this same problem.

I asked adobe about it, and they told me I had to contact Apple to get help with re-installing my driver. I insisted it was a problem with 14.1 specifically, since 14.0 worked just fine, but they prevailed and I contacted Apple.

Apple had me try out a few things, but in the end they said it's probably a problem on Adobe's part. So now here I am.

Same specs as DehGeh.

qaesar wrote:

How do i rollback to 14.0, uninstall and reinstall ? Or will it reinstall 14.1 again (latest) ?

In other words, does the cloud install the 14.0 by default  or the latest (14.1) ?

I tried uninstalling and reinstalling Photshop from Creative Cloud, and got version 14.0. But then I updated to 14.1 to see if the problem occured again, and it did.

Hoping to see a solution to this, as using Photoshop is really sluggish when it's not using the proper GPU.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

This section of the help documentation does state that my GPU is not officially testet and supported by Adobe, but I don't think it should just give up using it at all.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

I'm running PS CC 14.1 on Mac systems with nVidia Geforce 650M and 680 GTX cards with full GPU capabilities.

This appears to be a Mac OS X problem only - is anyone experiecing this issue running Windows?

Here's a possible workaround if you are seeing this:

Try logging out and back into your user account (or better yet, restarting your system), then launch PS while resetting the preferences (shft-opt-cmd during launch).  Now check Performance preferences in PS and see if the card is recognized and GPU features are working as expected.

If this doesn't work to mitigate the issue, please post your system specs here (OS, video card GPU, Mac model) and we'll see if we can reproduce the issue here.


Thanks,

Adam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

doesn't help

Macbook Pro

9600M GT

10.8.4

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Reverted to 14.0, and will stay on it... works flawless. Until you guys fix 14.1 or only in 14.2 ? Whatever...

Still i dont get how such highend standard components like Mac Pro,10.8.4,CUDA, GTX 680 arent tested enough... Especially on the Mac where you dont have Millions of Models like in the PC World (and ironically this problem is only on Mac!).. LOL

In case that there were some modifications for 10.9 that caused the problem, ok, but still watch out for production-ready 10.8 binaries, we users DEPEND on it, even if tomorrow 10.9 would be presented at the Apple keynote, MOST user WILL NOT SWITCH for a LONG time (like me). Because to have a battle-tested OS (10.8) often is more important than a new OS (10.9). I will maybe switch when 10.x.2,3 or.4 comes out and bugs are ironed out, did that on the previous systems too.

Also i wanna add that 14.1 it launches SLOWER and is somehow sluggish even at processing CPU-only effects... 14.0 is fast like a flash.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Didn't work, unfortunately.

Specs:

MacBook Pro 15", mid 2009

OS X 10.9 (13A569)

Processor:  2,8 GHz Intel Core 2 Duo

Memory: 8 GB 1067 MHz DDR3

Graphics: NVIDIA GeForce 9600M GT 512 MB

It does indeed seem to be in isolated Mac-issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Bildschirmfoto 2013-09-09 um 19.49.45.jpg

So, Photoshop 14.1 recognices the Grafikcard, but does not load OpenGl etc..., All my OpenGL functions are disabled on load

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Mine was after the first message greyed out! Revert to 14.0, its a snap from the creative cloud.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 11, 2013 Sep 11, 2013

Copy link to clipboard

Copied

I had this issue on Windows 7 x64 with AMD Radeon 6950 with latest drivers, even after completely uninstalling and then reinstalling all graphics drivers.

Renaming sniffer.exe fixed it.

Might be of note that I use two graphics cards, the other one being NVidia, but never had any problems before and OpenGL always auto-picks the main-screen adapter.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

Rebooting and clearing Photoshop CC 14.1 prefs didn't work for me either.

On the NVIDIA website the most recent 9M series driver for OS X  is for 10.6.8, which seems a little old.

MacBook Pro

15-inch, Mid 2009

Processor  2.8 GHz Intel Core 2 Duo

Memory  8 GB 1067 MHz DDR3

Graphics  NVIDIA GeForce 9600M GT 512 MB

Software  OS X 10.8.4 (12E55)

System Report > Graphics/Displays info gives more details:

NVIDIA GeForce 9600M GT:

  Chipset Model:          NVIDIA GeForce 9600M GT

  Type:          GPU

  Bus:          PCIe

  PCIe Lane Width:          x16

  VRAM (Total):          512 MB

  Vendor:          NVIDIA (0x10de)

  Device ID:          0x0647

  Revision ID:          0x00a1

  ROM Revision:          3448

  gMux Version:          1.8.8

  Displays:

Color LCD:

  Display Type:          LCD

  Resolution:          1440 x 900

  Pixel Depth:          32-Bit Color (ARGB8888)

  Mirror:          Off

  Online:          Yes

  Built-In:          Yes

Cinema HD Display:

  Display Type:          LCD

  Resolution:          1920 x 1200

  Pixel Depth:          32-Bit Color (ARGB8888)

  Main Display:          Yes

  Mirror:          Off

  Online:          Yes

  Rotation:          Supported

Hope this helps troubleshoot.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

FYI, I have also an expansion PCIe card for external dual GTX, Cuda (octane render) for unbiased heavy-duty rendering... but my primary internal card is 680 GTX, so this shouldnt matter... maybe the new 14.1 sniffer has problems if more graphics cards are in the Mac present ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

If the cards are identical it is OK, otherwise can cause problems.  PS does not use CUDA.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

PS does not, but the Premiere mercury engine and AfterFX+plugins do, and i need them, especially with the new multi-GPU support 😉 So Adobe needs to support such a scenario also... 😉 You dont switch machines only for different applications 😄 Its a WORKstation after all 😛

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 09, 2013 Sep 09, 2013

Copy link to clipboard

Copied

We have a workaround that should get the GPU working again with 14.1 on affected Mac systems...

1.  Navigate to the folder where the application is installed <OS Volume>\Applications\Adobe Photoshop CC\

2.  select the Adobe Photoshop CC application and right-click or control click on it - then select Show Package Contents from the menu options

3.  Navigate to the following location (within the app package):  Contents\MacOS\

4.  in that folder you should see something called sniffer - rename that by simply adding a '~' at the begginning of the file name

Do not delete this file.  You'll likely need to remove the '~' in the future in order for future updates to work for 14.x.

We'll make sure this gets properly fixed soon.

Thanks,

Adam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines