Photoshop CC (v20.0) - Disk error when opening or saving SGI/RGB images.

Community Beginner ,
Oct 31, 2018 Oct 31, 2018

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I am experiencing a disk error while attempting to open or save *.SGI;*.RGB;*.RGBA;*.BW image files using the SGIRGB_Win64.zip plugin downloadable from the following link: https://helpx.adobe.com/photoshop/kb/optional-file-format-plugins.html​.  This same plugin works correctly in Photoshop CC (v19.1.6) and earlier.  I have reinstalled Photoshop and have reset the preferences file by holding CTRL + ALT + SHIFT at startup, and the issue did not resolve.

Is anyone else able to reproduce the behavior that I am seeing?

System Information

----------------------------------------------------------------------------------------------------

Motherboard: Supermicro C7X99-OCE

CPU: Intel Core i7-5930K

GPU: NVIDIA Geforce GTX 980 Ti, 353.62

RAM: 16GiB

HDD1 (Install): 1TB, 60% Free

HDD2 (N/A): 3TB, 35% Free

HDD3 (Scratch): 3TB, 54% Free

Operating System: Microsoft Windows 7 Professional (6.1.7601 Service Pack 1)

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correct answers 1 Correct answer

Community Beginner , Dec 05, 2018 Dec 05, 2018
Adobe updated the Optional Plug-ins | Photoshop CC website on December 2, 2018.  The plugin is now working.  Jeff Arola​, thanks for your assistance.

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Adobe Community Professional ,
Nov 02, 2018 Nov 02, 2018

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Yes i got the same results with photoshop cc 2019 (ver 20.0) running on windows 10 1803.

In fact i tested all the optional plugins along with the ScriptingtListener plugin and none of them work.

Optional Photoshop CC plug-ins

Haven't checked the mac side yet.

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Adobe Community Professional ,
Nov 02, 2018 Nov 02, 2018

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Until adobe fixes it, you can use the SGI plugin from here which does work:

http://telegraphics.com.au/sw/browse/File-Formats

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Community Beginner ,
Nov 05, 2018 Nov 05, 2018

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Thank you for taking the time to test and confirm what I am seeing.  Also, thank you for forwarding me a link to an alternate SGI plugin.  I will make use of the alternative plugin or continue to run Photoshop CC (ver 19.1.6) until the issue is resolved.

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Adobe Community Professional ,
Nov 05, 2018 Nov 05, 2018

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You could report the issue over here where adobe wants users to report bugs:

Photoshop Family Customer Community

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Community Beginner ,
Nov 12, 2018 Nov 12, 2018

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Done.  I hope you don't mind but I mentioned you in my post.  The fact that you tested all of the plugins and none of them worked seemed noteworthy.  Thanks again.

Photoshop CC (v20.0) - Disk error when opening or saving SGI/RGB images. | Photoshop Family Customer...

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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Adobe updated the Optional Plug-ins | Photoshop CC website on December 2, 2018.  The plugin is now working.  Jeff Arola​, thanks for your assistance.

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