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Photoshop crashes and freezes

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Whatever I try, which ever update I try, the latest PS will only start up with a beach ball and that ever since version 22.x

On a MBA 2020 Big Sur 11.4 I7 16GB

What I tried:

- deleted preferences

- uninstalled and reinstalled

- reverted to version 21.X well that worked but updating results in the same crash.

 

What to do next?

 

 

{Thread title edited by moderator}

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correct answers 1 Correct answer

Adobe Employee , Jul 23, 2021 Jul 23, 2021
Hi all,   We're sorry for the crash issue. Take a look at the following troubleshooting article and try the first 6 simple steps that can help you resolve most of the crash and freeze issues with Photoshop:  Troubleshoot crash or freeze | Photoshop   If that doesn't help then, take a look at the other troubleshooting tips section.   Let us know your feedback.   Thanks, Mohit

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New Here ,
Jul 02, 2021 Jul 02, 2021

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Mine isn't even opening on mac OS Catalina 10.15.7

 

Illustrator and InDesign opens, but Photoshop, their main known app, is attempting but failing. Definitely will not spend my money on an app that isn't starting....

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New Here ,
Mar 15, 2021 Mar 15, 2021

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I just tried cropping seven different photos and each time Phooshop crashes! Is there a fix???

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Photoshop is nearly useless for me as well.

 

Windows 10, Photoshop 22.3, uninstalled/reinstalled.

 

I can open a jpg, but the moment I try to crop, PS freezes. Today I was able to erase a good portion of a background, yet as I was nearing completion, PS crashed entirely. I can't access Preferences. Any Preference selection I try to make gives me an error message "Could not complete the General command because of a program error", etc.

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New Here ,
Mar 27, 2021 Mar 27, 2021

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I feel your pain. I have chatted with adobe help and had them take over my computer to fix creative cloud which kept logging me in and out or crashing all together over and over for 2 weeks. That fix lasted only one week and here I am again searching for a way to fix this... it's really unacceptable. It's costing me time and money as a freelance graphic designer, plus I am also in college again an it's exam time! I seriously do not have 2 hours a day to waste dealing with this over and over again. I am on a Mac with big sur so I hope they get this sorted shortly cause my patience is gone. 

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Very painful.  SO FRUSTRATING

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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I'm running Big Sur 11.2.3 and Photoshop 2021 was totally up to date (installed latest update) still kept crashing. Have gone back to 2020 21.2.7 version (availible on CC) have also gone back to 2020 in illustrator as 2021 was giving me grief as well. All apps working okay. Clearly 2021 is a complete clusterf**k. More a work around so I can at least get some work done - certainly not a fix or what we are paying for. Seems the best idea may be to wait until 2022 is released then move up to 2021...... : /

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Same issue here, uninstalled 2021 version as it is way too unstable. Keeps crashing during random moments, losing progress. I feel like Adobe is too busy adding features instead of fixing bugs / making the core perform.

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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same here. uninstalled the latest version and installed the previous one, its working ok for now

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New Here ,
May 21, 2021 May 21, 2021

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yes, me too, except for some reason in my custom workspace I can't seem to get channels to turn on.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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I am having similar issues.  Photoshop has been crashing non-stop for the past week.  I generally use it in conjunction with Lightroom and it crashes either as soon as I launch it or when I try to run an action.  It's been frustrating, considering I have multiple projects that need to be completed in the next week.  I have been sending crash reports to Adobe - and am using Big Sur on an iMac.  Any help appreciated!

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Community Beginner ,
May 13, 2021 May 13, 2021

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Same rubbish here. 
Have an iMac running Big Sur 11.3.1 2020. 
Using Photoshop 22.3.1

 

I open a file, try to do some work and it just restarts the computer. 

So I can't send the bug reports. 

So frustrating. Can't someone at Adobe spend a week on their own software on the the latest software to see these bugs. 

I might as well quit being a designer because it's like a builder trying to build a house with no tools, cement or bricks at the moment. 

I prefer the old days where you just bought a hard copy, none of this subscription stuff. Saving to "A cloud" like everything else... I don't like clouds, I like clear sky's and sunshine. 

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Community Beginner ,
May 13, 2021 May 13, 2021

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I've managed to catch it on video. 
It crashes on 42 seconds. And then the rest of the video is it rebooting.

I left it on mute as I swore a few times. 

https://youtu.be/7S593i3ztd4

 

is this what happens to everyone else?

When it crashes on 42 seconds this rest of the video is how long it takes to reboot.Video on mute as I swore a few times. Can't get any work done. Anyone hav...

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Community Beginner ,
May 13, 2021 May 13, 2021

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I have been having the same issues as everyone else......
I am running Big Sur 11.3.1 and the latest Photoshop and illustrator CC Apps. Both programs began crashing while I was working, then with the 11.3.1 update they crashed at the launch screen

I spent approx 14 hours with different Adobe support front desk staff. I also allowed them to remotely access my computer and we got nowhere. Finally I got to speak to a senior engineer. What we discovered is that the apps actually worked in safe mode. This lead to the thinking that it must be an issue with MacOS. I contacted Apple and the advice I got was to erase my harddrive and do a clean install

I backed up Time Machine erased the disc, and reinstalled Big Sur. I migrated my backup from Time machine , rebooted and the same problem occurred. I again erased the hardrive (making sure it was not creating ghost drives) and reinstalled Big Sur - BUT THIS TIME I DID NOT MIGRATE ANYTHING FROM TIME MACHINE. I did a clean reinstall of the apps and they work perfectly. I have loaded my DXO, Topaz and Luminar apps and had no problems.......

I'm too scared to migrate anything so will just have to rebuild things as I go........hope this helps someone.......

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Community Beginner ,
May 14, 2021 May 14, 2021

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I uninstalled the latest version and been using the previous one (22.2.0) for about a month now,with almost no problems since then. Maybe a crash here and there, but its working great (comparing to the latest, wich doesnt even run on my machine)

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Community Beginner ,
May 14, 2021 May 14, 2021

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Thanks for your reply. 

It started happening while using the latest version. 
I then tried the oldest version they had which kept happening and then I went to 22.2.0

 

I'll give the other versions a go but I can't see it fixing the problem. 

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Community Beginner ,
May 20, 2021 May 20, 2021

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Okay - after my last update it crashed again. I sent it off to Apple to see if there was any hardware (CPU) issues.....nothing. They recommended going back to Catalina - the issue is Officially macOS Big Sur which has been engineered by someone using crayons.......... : (

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Community Beginner ,
May 20, 2021 May 20, 2021

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thing is, the latest version is m1 native, right? I'm using a m1 mb air, and can't even open it without crashing

is it working properly on other m1 machines?

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Community Beginner ,
May 20, 2021 May 20, 2021

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Sorry - I'm using Intel, and their in lies the problem.....which is why they are saying (for Intel) go back to Catalina. They tried to be all things (Intel and M1) with Big Sur and failed miserably......would never have happened on Steve Jobs watch.......... 

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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I'm using Catalina and having the same issue 😞

 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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@franklinv74741210 Sorry to hear this. However, this is an older thread you've responded to so it's not easy for the Community helpers here to separate what same issue you are having. Do you want to make a new post by telling us what is happening to you specifically? Include your OS and PS version, along with any screenshots and details of what troubleshooting steps you've tried so far. Also, there are many tips in this thread as places to start so perhaps you've already found a fix? Sure hope so!

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Explorer ,
May 20, 2021 May 20, 2021

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It's not just a Mac issue.  I have the same problem using Windows.  Crashes all the time.  Version 22.4.1 improved things until it started crashing again.  Even the crash reporter crashed!  Not that it matters; I've reported dozens of crashes and never heard a word back from Adobe

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Community Beginner ,
May 20, 2021 May 20, 2021

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It's pretty amazing Adoble release two updates in 1 week.

 

It goes to show they dont test their software.

 

Laughable!

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New Here ,
May 24, 2021 May 24, 2021

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Hi there,

PC user, 64gig ram, i9 cpu, top of the line GPU (Quadro RTX5000)
Photoshop CC 2021 keeps hanging, not responding, very slow, crashing my PC.
No issues with other software like Capture One, Topaz Suite of software, Affinity software etc...
If it wasn't for the plugins I purchased to work with Photoshop, I would be gone to Affinity Photo and would never look back.

Come on Adobe ! Fix your bugs or you will loose a lot of customers !

 

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New Here ,
Jul 11, 2021 Jul 11, 2021

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I give up Adobe Photoshop.  You robbed me of well earned money for a useless application!   I'm going to cancel!  hopefully there is no issues cancelling since your software is useless as it won't opeing past the the first screen.  I keep getting a rainbow colored ball within 15 to 20 seconds into trying to open the application.

 

After several sleepless nights wondering how I was going to finish the projects on my calendar, I found a great solution!  I purchased Affinity Photo for a fraction of the price.  It has everything I need to edit and process my digital photos!  Thank you Affinity Software!!!  And, Thanks for nothing Adobe!  You lost a 20 plus years user of Adobe Photoshop.

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Explorer ,
Oct 20, 2020 Oct 20, 2020

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No matter what I do, photoshop crashes after i open something. It loads, and opens up but then crashes if i click file open. I removed PS, reinstalled, did the command/option/shift to reset preferences. I don't know what else to do I need to work and this is bad! using catalina 10.15.7 on a brand new imac. The previous photoshop version was solid no issues. help please

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