Photoshop crashes when trying to print

[sannal57756001]

Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?

[Sahil.Chawla]

Hi Sannal,

We're sorry to hear about Photoshop crashing when you try to print something, could you please let us know what operating system you're working on?

Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?

Regards,
Sahil

[sannal57756001]

Did not help.

[Sahil.Chawla]

What OS version are you using?

What printer make and model?

Also, could you try rolling back the printer driver to a previous version and see if that helps?

[sannal57756001]

Epson Et-2650, Windows 10

No, unfortunately I cant go back previous version.

[Sahil.Chawla]

In most of the cases Photoshop crashes on the print command if there is a conflict in the printer drivers, could you try reinstalling the printer drivers and see if that helps?

If that doesn't work, then please check if there is an update available for the printer drivers.

[mattp80657311]

Please fix preferences file getting corrupted!  second time in 2 weeks.  Lose all my custom settings and have to remember how I liked things set up.  Windows 10-home 64 bit desktop.  Thank you.

[Robert293317548n0z]

Working a freelance gig using Windows and consistently have PRINT->Crash issues.  My IT Dept has gone through correcting the preference file, resetting preferences and updating printer drivers.   Still works a couple days then starts crashing again.  I cannot even attribute it to a specific printer, as I go to FILE->PRINT it just pauses and crashes...  This issue is almost a year old... any solutions??

[bjornf63148516 · Accepted solution]

Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

Curiously PS seems to have this issue since the 2015 version....

Go figure....

[bobbyg80915409]

Thanks mate, that worked fine for me and I was getting frustrated!

Only difference was it asked if I wanted to remove/delete settings rather than change preferences, so I  was a bit worried that I lose all my actions and other  personalised settings, but nope, It worked just fine. Only thing I "lost" was history at the front home page, smallest problem :-).

Thanks again Bjorn!

PS, none of suggested things by "staff" worked!

[kenled57]

I'm having the same problem, it just stqarted happening today.  When I hit ctrl-alt-del it brings up the scratch disk options only.  I've got PS 18, 19 and 20.  2020 is the only version I can get a popup box.  Win10

[SimonPAdams]

Thanks, Bjorn - that worked perfectly for me!

[michaelb14028103]

Thanks, Bjorn.  Your solution helped me as well after several hours trying to fix it by updating drivers.

[RichieRico]

Thank you 🙂 I currently use an HP Envy 5642 printer but recently bought an Epson 7820 wide format printer for bigger work. Finally realized that anytime I'd print anything using the Epson and then go back and open a file I've used with the HP to print again on the HP, PS would quit soon after I hit CTRL+P. Resetting the pref file worked.

[debbie12345678910]

Hi Bjorn,

Will this method lead me to lose any export settings? Since I made a lot of changes I cant remember to solve a low quality export and I also don't know what exactly helped and I would fear not being able to do it again! 

[angel28261552vlis]

yeh Ctrl+Alt+Shift works, thank you..

[Geordles]

I couldn't get Ctrl+Alt+Shift to work for me. I tried it right after starting PS but it either no longer works or my timing is off.
Regardless, I pressed Ctrl+K to access the preferences. From there I clicked "Reset Preferences On Quit". After I restarted the problem was solved.

[Maria28944884btsb]

Ctrl+Alt+Shift didn't work for me either, Crt+K worked thank you from South Africa

[Garage5E73]

This was back in 2008 and your still having the same issues adobe! I have lost hours of work and I am beyond frustrated! I have tried all the troubleshooting suggested and have gotten no where! Windows 10...

[OlorinMaiar]

Thanks to bjorn63148516 - it stated delete settings for me but I did and it works fine now...thanks 

[default50kvxx8umjkq]

I spent a few hours yesterday trying to figure out why my PhotoShop kept crashing when I clicked on "print" on my fairly new printer. I needed to print a file that I last printed last year and couldn't. So I went through everything, turning on/off computer, printer, updating drivers etc.  Finally after trying to print other files, I discovered the my image file was corrupt!  Don't know how or why - but I made a new image, and was good to go.

[Surinder]

I also experienced the same, If i had seen your reply before, it would have saved me 2 hours. phew.

[hawkhalf · Accepted solution]

I realized that I had my printer, Epson XP-225, installed twice on my Windows 10 system. That is once installed through Windows system itself and once with a software from Epson. After I uninstalled one of them (the Epson software one) Photoshop started printing again without crashing. Just thought I might share that with you all in case it helps someone.

[NB, colourmanagement net]

Hawkhalf, thanks for posting your solution, that will be useful for others with the same isssue

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

[BJN3]

Thank you. I've had two instances of my Epson office printer on my Windows workstation for years. They have different names and I assumed one was Ethernet and the other was Bluetooth or WiFi. They had the same port. Photoshop worked fine with dual instances, but apparently some sequence of accessing the printer driver triggered the crashing problem. When I removed one instance, PS informed me that its print presets were no longer valid (and it didn't crash).