We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Hi, I have a 2012 retina macbook pro, and I'm running MacOS Catalina 10.15.7. It also has NVIDIA Geforce GT 650M 1GB & Intel HD Graphics 4000 1536MB.
I have been using photoshop with no problems at all, but then out of nowhere, I suddenly start getting this error message when I'm trying to do basic tasks such as using the brush tool: "The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences. Your video card must meet the minimum requirements and you may need to check that your driver is working correctly."
So I go into the performance settings and I can't check 'Use Graphics Processor' because there is this error message:
"Photoshop detected an error in your display driver. Update or reinstall the driver and check Graphic Processor to retry."
My Macbooks up to date, and I've tried suggestions from other topics like this, but nothing seems to work. It's so frustrating because I'm trying to meet a University deadline, and I haven't been able to work on it all day. I would greatly appreciate any suggestions!
Unplug your monitor and relaunch Photoshop - does the error still occur?
Just checking, but your recommending I physically detach my MacBook Pro laptop screen?
You list two graphics cards - I assumed you were connected to an external display.
I haven't any luck following step 7 I'm afraid. Thank you though, it was a good suggestion.
You can try disabling the Intel graphics. Note that the nVidia card is old enough that it may not be supported for graphics acceleration.
Nvidia 650M 1GB is officially supported. It doesn't work, I don't see any problem solving here. What does "corect answer" mean in this case?
Correct answer means the original poster's issue was resolved - confirmed by that poster.
I have the exact same problem. Mac os 10.15.7 MacBook Pro 9.1 . The methods given here did not help.
What version of Photoshop are you running?
NVidia's 650M 1GB released in 2012 does not meet the current, published, system requirements for Photoshop
However a little background on what is happening with GPUs and an action that may work for you (paragraph 4).
A bit of background on the video card :
There are several things at play here.
1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.
2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.
3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3
4. Unfortunately, the move to update the core graphics functions will mean that some older GPUs will no longer be suitable. If you are using 22.4 and your GPU is still not recognised, first make sure the driver is up to date. If it is and you only have a single GPU enabled ( conflicting GPUs remain an issue) then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
Note though that this requires 22.4 or 22.4.1 and is not officially supported by Adobe, so may cause other issues such as instability or crashes if the functions are not fully supported or VRAM insufficient – so you do it at your own risk
I can't thank you enough!
The PSUserConfig.txt file seems to have solved my issues.
I tried re-installing my Graphics Drivers (GeForce GTX 550 Ti) and nothing worked!
I recently updated my PC to Windows 10 and my Photoshop CS6 would not run right at all, it was slow and I had many issues with screen redraw and major performance issues. So I figured I just needed to update to Photoshop CC. After the update Photoshop did work better but still had performance issues. Using the pen tool would leave traces of the path (like broken lines) and I couldn't see the nodes for the different points in a path.
After adding the PSUserConfig.txt and restarting Photoshop I was able to select "Use Graphics Processor" and "Advanced Settings" (it was grayed out before).
Photoshop seems to be running much smoother now and the pen tool is working correctly now and a lot of functions that weren't available are now available.
I'm glad it has helped, but treat it as a workaround that has bought a bit of time. The tests that your GPU failed are there to show it will work reliably. You may experiences crashes as more of the new GPU functionality is released and used. So really it is time to look toward a newer GPU that meets the current requirements.
Dave mate, you are a legend! Spent way too long trying to figure this out. I know it's a workaround but it's a lifesaver! Cheers Jörgen
Workarounds that solve a problem without creating new problems are great. Such is the case with your recommendation for a PSUserConfig.txt file. Worked perfectly for my old GeForce GTX 550 Ti and so far, no new issues have appeared using the latest version of Photoshop (2021). Thanks for the advice and expertise.
I hand been using Photoshop with this workaround for almost a month now and have experienced no problems at all.
YOU ARE AMAZING!!!
Not every angel has wings. Thanks!
Is there a way you could simplify the steps for this workaround? I am not ab;e to locate the foldere where I am supposed to place this new file.
Just a suggestion but go into your file explorer settings and see if "show hidden files" is checked. If it's not, check it. You may have to restart for it to take effect.