Thanks for the info! Please ensure you have all available Windows updates installed on the computer along with the latest drivers for the graphics card you have on the computer. Also, try launching Photoshop as administrator to check if that helps. Regards, Nikunj
We're sorry about the trouble with Photoshop. Would you mind telling us which version of Photoshop you're using? Does Photoshop crash while performing a specific task? It would be helpful if you could share the configuration of your laptop.
You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then performance. Once done, quit & relaunch Photoshop to check if that helps.
I have tried both ways. They are not working as well. The is no particular tool through which the software freezes. It happens any time after opening the software.
Also, can I add that I am facing similar issue for Adobe Indesign as well
Here are the specifications you asked for :
Adobe Photoshop 2021 version 22.4.2 20210602.r.242 a4f6042 x64
OS Name Microsoft Windows 10 Home Single Language Version 10.0.19043 Build 19043 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name LAPTOP-OJK1H3NQ System Manufacturer HP System Model OMEN Laptop 15-en0xxx System Type x64-based PC System SKU 193D3PA#ACJ Processor AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s) BIOS Version/Date AMI F.07, 16-09-2020 SMBIOS Version 3.2 Embedded Controller Version 22.54 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 8786 BaseBoard Version 22.54 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.19041.1081" User Name LAPTOP-OJK1H3NQ\Anushka Time Zone India Standard Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.36 GB Available Physical Memory 1.06 GB Total Virtual Memory 22.4 GB Available Virtual Memory 11.9 GB Page File Space 15.0 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes