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Photoshop freezing on Windows laptop

New Here ,
Jul 06, 2021 Jul 06, 2021

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I bought a new hp laptop recently. Ever since I have started using photoshop, the app freezes in some minutes into working.

I am unable to select anything after the freeze so I open task manager and end the program.

Please help me in resolving this issue.

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Problem or error, Windows

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correct answers 1 Correct answer

Adobe Employee , Jul 09, 2021 Jul 09, 2021
Thanks for the info! Please ensure you have all available Windows updates installed on the computer along with the latest drivers for the graphics card you have on the computer. Also, try launching Photoshop as administrator to check if that helps. Regards, Nikunj

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which version of Photoshop you're using? Does Photoshop crash while performing a specific task? It would be helpful if you could share the configuration of your laptop.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then performance. Once done, quit & relaunch Photoshop to check if that helps.

 

You can also try optimizing the Preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Hey,

 

I have tried both ways. They are not working as well. The is no particular tool through which the software freezes. It happens any time after opening the software.

 

Also, can I add that I am facing similar issue for Adobe Indesign as well

 

Here are the specifications you asked for :

 

Adobe Photoshop 2021 version 22.4.2 20210602.r.242 a4f6042 x64

 

OS Name Microsoft Windows 10 Home Single Language
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-OJK1H3NQ
System Manufacturer HP
System Model OMEN Laptop 15-en0xxx
System Type x64-based PC
System SKU 193D3PA#ACJ
Processor AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.07, 16-09-2020
SMBIOS Version 3.2
Embedded Controller Version 22.54
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8786
BaseBoard Version 22.54
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1081"
User Name LAPTOP-OJK1H3NQ\Anushka
Time Zone India Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.36 GB
Available Physical Memory 1.06 GB
Total Virtual Memory 22.4 GB
Available Virtual Memory 11.9 GB
Page File Space 15.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Thanks for the info! Please ensure you have all available Windows updates installed on the computer along with the latest drivers for the graphics card you have on the computer.

 

Also, try launching Photoshop as administrator to check if that helps.

 

Regards,

Nikunj

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New Here ,
Jul 12, 2021 Jul 12, 2021

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If I run the apps as an administrator, the freezing does not happen. Although, I cannot use drag and drop process in the photoshop after changing the settings.

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