Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop keeps crashing

Community Beginner ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

Trying to make a thumbnail in photoshop and it keeps crashing when I use my quick selection tool and click select subject. If anyone knows how to fix this please let me know.

I attached a video to show what's happening.

TOPICS
Crash or freeze, Performance, Windows

Views

101

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're sorry for the crash issue. Which Photoshop version do you have installed? I see the file you are using in Photoshop is a .psdc format. Try using the local files in Photoshop and check if that helps. Also, please update the Graphics Processor driver from the manufacturer's website and check if that helps to resolve the problem for you.

 

Let us know the status.

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines