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Photoshop keeps freezing as CEPHtmlEngine processes keeps using high memory on iMac 2013.

New Here ,
Feb 26, 2021 Feb 26, 2021

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I have a iMac late 2013 with 32 GB RAM I pay my subscription every month and it is frustrating for me that Photoshop freezes every moment. I am very angry that my workflow is interrupted by that problem.

 

Does the same thing happen to someone in the community? 

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

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Mar 01, 2021 Mar 01, 2021

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Hi there,

 

Sorry that Photoshop freezes on your computer as CEPHtmlEngine processes keeps using high memory on your iMac.

 

Would you mind sharing the version of Photoshop you're using along with the version of macOS on your computer?

 

Please checkout the steps mentioned in this article: https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html and let us know how it goes.

 

Thanks,

Akash

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hello, thank you very much for answering, the photoshop version is the latest (22.2.0) and the OS is Catalina (10.15.7).

 

The steps that you share with me I had already applied them previously and it continues to freeze at a certain time.

 

Will there be another solution? It is exasperating to work that way and even more so if I am paying for something that does not work well for me. Thanks.

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Mar 04, 2021 Mar 04, 2021

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Just to ensure that the issue is not relevant to Photoshop 2021 v 22.2, please install the previous version 21.2.5 from the Creative Cloud Desktop app, see: https://helpx.adobe.com/download-install/using/install-previous-version.html 

 

Let us know the outcome.

 

Thanks,

Akash

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