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Problem creating new files or exporting projects in Photoshop 2017 on M1 Macbook Air

New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi, since I set up my new Macbook Air M1 using Time Machine, I got the issue attached below with both Photoshop 2017 and Illustrator 2017. When creating a new file or exporting a file with the Photoshop window, they appear distorted, I only see a quarter of that window right.

Any fix for this without reinstalling the software?

Check below pictures.

Thank you!

Photoshop problem.pngPhotoshop problem exporting.png

 

 

{Thread title edited by moderator}

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Bug, Import and export, Mac, Problem or error

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 2017 on your M1 Mac. The application version you're using (2017), has not been optimized to run on the M1 processors & hence there might be compatibility issues. Please check: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

 

Please try updating the apps to the latest versions to check if the issue persists. Also, since you have restored the apps using a time machine backup, it would be helpful if you uninstall the version currently installed & then install the latest version through the Creative Cloud desktop app.

 

Let us know how it goes!

Regards,

Nikunj

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