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Problem while saving gif :(

New Here ,
Feb 07, 2019 Feb 07, 2019

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After rendering a project in Ae, I open in photoshop, I go to save to the web and when I click save the following error appears:

Captura de Tela 2019-02-08 às 02.32.56.png

I already tried to change the resolution and it did not work, !and I'm also having problems with the media encoder, when I save the gif over there the background gets grainy, and I also can not save with transparent background.

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Adobe
Guide ,
Feb 09, 2019 Feb 09, 2019

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Read this - it should help: Save for Web Error?

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