Be very careful Jeff, I bought a sealed copy in box ,of CS4 standard upgrade
and the disc label was correct, but when I installed it, it wasCS4 extended and of course it wouldn't work. It ran one time and after that I got error messages. It took me 2 months dealing with the seller and then I told ebay that I wanted a refund and promptly got it. The seller only had one copy for sale and I think he was duped also.
Hi Bob, long time since you posted about this but how do you go about checking a SN with Adobe? Be interesting to know!
Okay, Bob, way to go! You prove to be a logically wary fellow. Been seeing a few posts on the different forums where folks not only unknowingly purchased pirated software off of Ebay, but also installed a heap of trouble in the form of Trojan Key stroke trackers hidden within the software. My advice is to leave the Ebay stuff alone, people, unless you follow Bob's process of eliminating potential problems first. Brum
I find it surprising that a software dealer would provide you with a licensed serial number before purchasing the products? If you decided not to purchase the software, would it be fair to the next buyer that his/her product key was leaked beforehand? Seems like a risky business practice!
Yes, I bought the same thing from ebay and everything was wonderful until the serial number mysteriously "expired" after about 90 days. I couldn't even load the program without getting the annoying, "Please supply a valid serial number" message. By that time, of course, the seller had totally vanished from the ebay landscape.
Hope you got a better deal.
I am new to posting in forums but have found some useful info in the past. I found this thread on buying software via eBay and it hits home with me.
I recently purchased a fully licensed version of Photoshop CS5 (not knowing about pirated versions) installed it on my computer using key that came with CD. It registered without problems and got a message from Adobe thanking me for registering my product. I have since received a couple messages from Adobe pertaining to items of interest from their company, which I don't think I would have got since this is my first registered Adobe software program and have never received anything in the past from them.
But with all this talk about pirated software and such, I went online and checked my account and it shows I have a registered version of Adobe CS5 Extended and as well shows my serial number and date of registration. If this copy was pirated, wouldn't Adobe have noticed this when I registered the program or advised me that it was a 90 day program?
I have been using the program daily along with my Wacom Intuos4 Graphics Tablet with no problems...no crashes, hangups or error messages of any kind.
That being said, how could I verify if this was pirated software or not? Either way if it keeps working as well as it does, I am pleased.
I appreciate any feedback as I have not had the program for over 90 days and at this point could file a complaint as it is covered by eBay & Paypal insurance protection.
Thank you, Kevan
Not every copy of software sold online is pirated, but if you got a "great" deal on it, I'd be quite worried. Deep discounts on Photoshop CS5 just aren't available.
I should think your best bet would be to call Adobe and verify it. I don't wish the experience of going through the Adobe telephone support channels on anyone, but I would certainly do it to make sure I had documentation.
P.S., Do you see a "Deactivate..." entry in your Help menu?
The problem I had was insideous. In order to uninstall some programs from Adobe, the process has to be started from inside the open program. My problem was that I could not access or open the program to avail myself of this feature. When I contacted Adobe support, everyone I communicated with was just reading from a script in a binder. So much for outsourcing customer support.
My solution was to make all the hidden file visible and then carefully delete them one at a time using the install date as my reference.
In my case it worked out. By all means be carefull out there when buying third party software. I also am gratefull for all the support and knowledge provided by those in the user groups.
Yes...I see a Deactivate in my Help Menu. Does that mean something? I only
show that is says something about using that if you want to put the program on
another computer or something.
I got hold of Adobe and spoke with customer service via online chat. I told him my concerns with the PS5 program being a possible pirated edition and/or that it would expire in 90 days as well as concerned it would at sometime in the future quit working. He started off by asking for my serial number of the Photoshop program which I gave him. He had me wait while he checked it and then told me the serial number came back to a "genuine Photoshop CS5 Extended Version". I did not even tell him what program I was inquiring about, he gave me the information via the serial number. He as well stated it was a fully licensed version and would not expire in 90 days and assured me I should have no concerns about the program.
I was very relieved to hear this. BTW....I have included a link to the site where I bought the program from, the seller has 10+ pages of Adobe products and has been on eBay since 2005 with a 99.9% rating. I was able to do a best offer and got my program for $525.00.
I appreciate all the responses I got from my question, this is a nice forum with a lot of good feedback.
Here is the link to the eBay site where I bought my program:http://cgi.ebay.com/Adobe-Photoshop-CS5-Extended-New-Full-Version-Windows-/130394047479?cmd=ViewItem...
Thank you all, Kevan
Can you smell the fish?
The majority of feedback for that seller on eBay came only from the last 6 months, even though their banner shows that they have allegedly been around since 2005.
And their domain was only registered in 2009.
Count yourself lucky that you have what Adobe identified as a proper product but even with your anecdote, I would not trust that seller.
Does not mean other people who bought from this seller were given the same serial number. The adobe employee may only have the ability to check if the serial number is real and maybe not be able to check the authentication server. This server checks to see how many people and how many machines use the serial number. So if the server detects something wrong it will shut the software down.