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Trial Photoshop CS5 install error

New Here ,
May 20, 2010 May 20, 2010

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     I have downloaded trial of Photoshop CS5 Extended from Adobe website.

I am having a Windows 7 Professional 64-bit machine,

After starting the installer i get following message: Please insert disk photoshop CS to continue

After cancelling the installer i get following messages:

Exit Code: 24

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 55 error(s), 5 warning(s)

WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}

WARNING: OS requirements not met for {6E505C8F-2896-11DF-9B64-0013724DD917}

WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}

WARNING: OS requirements not met for {E995AC53-954A-48D2-A861-613B8D42A9BE}

WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}

ERROR: Set payload canceled status

ERROR: Payload {02731921-5711-4E7A-A898-D6BCF0F2A1CD} has an action "install" but no resultState

ERROR: Payload {033E378E-6AD3-4AD5-BDEB-CBD69B31046C} has an action "install" but no resultState

ERROR: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "install" but no resultState

ERROR: Payload {08D2E121-7F6A-43EB-97FD-629B44903403} has an action "install" but no resultState

ERROR: Payload {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} has an action "install" but no resultState

ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState

ERROR: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "install" but no resultState

ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "install" but no resultState

ERROR: Payload {17C6080E-F475-4B49-A30C-EEB85673E999} has an action "install" but no resultState

ERROR: Payload {1D809D80-28A4-11DF-A816-0024E8692489} has an action "install" but no resultState

ERROR: Payload {1E9FC118-651D-4934-97BE-E53CAE5C7D45} has an action "install" but no resultState

ERROR: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "install" but no resultState

ERROR: Payload {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} has an action "install" but no resultState

ERROR: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState

ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState

ERROR: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} has an action "install" but no resultState

ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "install" but no resultState

ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState

ERROR: Payload {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} has an action "install" but no resultState

ERROR: Payload {50A16F0B-47DA-4583-B4FE-E026719A2024} has an action "install" but no resultState

ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState

ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState

ERROR: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "install" but no resultState

ERROR: Payload {635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A} has an action "install" but no resultState

ERROR: Payload {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} has an action "install" but no resultState

ERROR: Payload {6B485102-4593-43F6-BA45-F14D690B0C64} has an action "install" but no resultState

ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState

ERROR: Payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} has an action "install" but no resultState

ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState

ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState

ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState

ERROR: Payload {7A33510F-1580-42C2-877E-8C5502566292} has an action "install" but no resultState

ERROR: Payload {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} has an action "install" but no resultState

ERROR: Payload {8557397C-A42D-486F-97B3-A2CBC2372593} has an action "install" but no resultState

ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState

ERROR: Payload {925D058B-564A-443A-B4B2-7E90C6432E55} has an action "install" but no resultState

ERROR: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} has an action "install" but no resultState

ERROR: Payload {92A3CA0D-55CD-4C5D-BA95-5C2600C20F26} has an action "install" but no resultState

ERROR: Payload {98DD55B6-C58C-462F-B8A4-F0585BFEBB15} has an action "install" but no resultState

ERROR: Payload {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7} has an action "install" but no resultState

ERROR: Payload {A472B9E4-0AFF-4F7B-B25D-F64F8E928AAB} has an action "install" but no resultState

ERROR: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "install" but no resultState

ERROR: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState

ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState

ERROR: Payload {C8C1BAD5-54E6-4146-AD07-3A8AD36569C3} has an action "install" but no resultState

ERROR: Payload {CFA46C39-C539-4BE9-9364-495003C714AD} has an action "install" but no resultState

ERROR: Payload {D1A19B02-817E-4296-A45B-07853FD74D57} has an action "install" but no resultState

ERROR: Payload {D26EEF95-420A-4726-B85D-AFBE752EF526} has an action "install" but no resultState

ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState

ERROR: Payload {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} has an action "install" but no resultState

ERROR: Payload {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} has an action "install" but no resultState

ERROR: The following payload errors were found during install:

ERROR:  - Microsoft_VC80_CRT_x86: User canceled installation

ERROR: User cancelled the operation

-------------------------------------------------------------------------------------

Please help ?

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Guru ,
May 20, 2010 May 20, 2010

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Right click on the .exe file and choose run as Admin to give the software the correct security level to install on windows 7.

Turn off any anti-virus running in the background.

If you have windows defender running turn that off also.

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New Here ,
May 20, 2010 May 20, 2010

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Did that.

But still same message and same logs.

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Adobe Employee ,
May 24, 2010 May 24, 2010

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The installer appears to be broken. Download the installer again and retry.

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New Here ,
May 24, 2010 May 24, 2010

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I have NIS 2010 installed.

I have tried by disabling the NIS completely.

Still same errors repeat.

I think there is some problem with installation of VS reditributables on 64-bit Windows 7.

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New Here ,
Jun 16, 2010 Jun 16, 2010

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Since google brought me here:

My solution to errors  similar to these, was to ensure that the permissions on the source  folder (and files under it) were set to allow "Everybody" read access. I  tried a few things before copying the installer from one drive to  another, and suprisingly it worked. After checking over permissions for  both drives (which fed down to the folders) the only difference between  the two was that permission. I removed the permission from the working  drive and the installer failed again. Re-applying to the installers  folder only allowed me to successfully install once again.

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Community Beginner ,
Jul 26, 2010 Jul 26, 2010

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Your error log says :

OS requirements not met. Please check whether your system meets minimum requirements to run the product.

If you believe that your Microsoft Visual Studio runtimes are causing the trouble, please refer the document

http://kb2.adobe.com/cps/842/cpsid_84252.html

Hope this helps.

Bobby.

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New Here ,
Oct 08, 2010 Oct 08, 2010

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I realize this is months old but posting in case somone else Googles the error the same way I did and comes across this thread.

I received this same error when I was attempting to install the trial.  Somehow the install directory was set to "Read-Only".

Once I unticked that it installed just fine.

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New Here ,
Oct 12, 2010 Oct 12, 2010

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Also, apart from the permissions and the correct OS,

check the destination folder, if you are installing

in 64 bits OS, it must be in Program Files (x86)

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Guest
Jan 25, 2011 Jan 25, 2011

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The post is months old. Since I was running into the same problem today and figured out how to fix it, thought somebody else who might stumble upon this site for the same problem might find it helpful.

If you continue to get the error that says "Please insert Disk InDesign CS5 to continue", the solution might be as simple as copying the installer folder (the Adobe Photoshop CS5 folder that you downloaded) into the hard drive. I was installing mine on Mac OS X 10.5.8 so I had to copy my installer into the MacBook folder; and now the installation is complete for me.

If you're installing it in Windows, you might have to copy the installer to your C:\ folder.

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New Here ,
Jun 19, 2011 Jun 19, 2011

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Just wanted to say thanks for posting your solution - you saved my butt today. Appreciate your internet etiquette!

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New Here ,
Sep 11, 2011 Sep 11, 2011

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For me, the problem was running the install file off a USB Drive.

Copied the installation folder over to the desktop and ran from there. Problem Solved.

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