(Win11) Photoshop 2022 v23.5 won't open at all

[Dylan2603643072wl]

OS : Windows 11 (Up to date)

Photoshop Version : 23.5

For the past 2 hours, I been trying to fix my Photoshop and have no luck, when I open it nothing will happen but yet it will show up in the Task Manager

List of things I already done :
Run as Administrator

Deleted the "Adobe Photoshop 2022 Prefs" File

Restart Computer (Multiple times)

Add Photoshop to my Anti-Virus exclusion

Disabled my Anti-Virus completely

I used the "Adobe Creative Cloud Cleaner Tool" and clean up everything, restart the computer and reinstall Photoshop and Creative Cloud

Tried to use an older version of Photoshop

Yet it won't work

{Thread title updated by moderator}

[Sameer K · Accepted solution]

Hi there,

Thanks for reaching out with the details. It helps us in guiding you further.

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If this does not help, it could be an OS-level issue. Try the following steps:

• Search for Command Prompt, right-click the top result, and select the Run as administrator option.
• Type the following command SFC /scannow
• Wait for the command to finish & restart the computer once.
• Type the following command to repair the Windows 11 image 
  DISM /Online /Cleanup-Image /RestoreHealth
  Quick note: If the command appears stuck, this is normal behavior. After a few minutes, the process will complete successfully.
• Restart the computer once again & try launching Photoshop now.

Let me know how it goes from here,

Thanks!

Sameer K

[Dylan2603643072wl]

Hi, thanks for the reply. I tried everything you said and still Photoshop is only open in the background (only in the task manager)

[Nancy OShea]

1. Restart your computer.

2. Go to Windows Start menu. 

3. Right-click on PS icon and select > More > Run as Administrator.

[Dylan2603643072wl]

Already done that

[Dylan2603643072wl]

Soooo it seemed like I had to wait 15+ minutes for Photoshop to do something, normally I was closing the Program on the Task Manager because well after 1-2 minutes it was still doing nothing, nothing was telling me that Photoshop was actually launching... there is that windows that show up saying "Skip Loading Optional and Third-Party Plugins" is it normal?

[Jqqerry]

Do you have any third-party plugin or extension for photoshop?
If you press hold shift, and launch Photoshop, is work? you should try i guess........

[Dylan2603643072wl]

Photoshop now launched, the first time it toke 15+ minutes to launched but I had no idea it was actually launching since there was no window or anything telling me that Photoshop was launching so every time I tried I was closing the program with Task Manager since after few minutes of Photoshop not launching there was no reason to get the program open in the background, but now it takes ~5 minutes to have Photoshop to show the loading screen thingy, I don't remember Photoshop taking that long to just open (and nop I don't have any plugins installed)

[Jqqerry]

Like I suggested, does it take 5 minutes even if you press the shift key and run PS? That's really weird.
Even if photoshop is installed on an HDD other than an SSD, it is abnormal to take 5 minutes. I think you should report your problem to the bug tab, not the discussion tab. Really weird.

[Dylan2603643072wl]

yep does take ~5 minutes even when pressing shift

[Nancy OShea]

I think something other than PS is interfering -- possibly your anti-virus or some other background process.   Try booting up your computer in Safe Mode and see if that improves performance.

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...

[Dylan2603643072wl]

So I try 3 times to post my problem here to get help but I always get flag so I guess I will just post the picture of my topic

[Kevin Stohlmeyer]

What are your computer specs?

HD space, OS specific version, RAM (total and available), Graphics cards, etc.

[Dylan2603643072wl]

Space : 90 GB free of 930 GB (M.2 SSD)
OS : Windows 11 Pro - Version 21H2
Ram : 64 total and 45 GB available

GPU : NVIDIA GeForce RTX 2080 SUPER (Driver up-to-date)

CPU : i9-9900K (current GHz at 4.50)

I did contact the chat support since I was not able to get my post to work here (was getting marked as spam) and well I am currently waiting for a call but if anyone could find a fix before they call me it will great, I need photoshop.. 

[Kevin Stohlmeyer]

Looks like your post came through - I'll have the Mod consolidate.