Can't scan photos using HP 5200

[dd1947]

Just installed PE 13 on Win 10 computer to scan in photos form HP Officejet 5255. HP scan software willl scan OK and downloaded ScanSpeeder and it worked. But when I go to Organizer and select Import from scanner it hangs then after a while I get the below popup.

Thanks for any help.

[99jon]

Can you use the scanner to save photos into a folder ? Then import into Organizer from the folder.

[dd1947]

Yes, but wanted to elimenate that step since Photoshop should be able to connect to the scanner. But also had hoped Photoshop would auto seperate a group of photos as they are scanned which it evidently does not do. I know it can be done in a seperate step.

[99jon]

It depends if you have the correct driver/plug-in for the scanner. Older versions mainly 32bit required TWAIN support. Newer products use WIA support. See this link.