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Can't scan photos using HP 5200

New Here ,
May 05, 2020 May 05, 2020

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Just installed PE 13 on Win 10 computer to scan in photos form HP Officejet 5255. HP scan software willl scan OK and downloaded ScanSpeeder and it worked. But when I go to Organizer and select Import from scanner it hangs then after a while I get the below popup.

 

dd1947_0-1588719637852.png

Thanks for any help.

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Crash or freeze, Import and export, Organizer, Windows

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LEGEND ,
May 06, 2020 May 06, 2020

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Can you use the scanner to save photos into a folder ? Then import into Organizer from the folder.

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New Here ,
May 06, 2020 May 06, 2020

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Yes, but wanted to elimenate that step since Photoshop should be able to connect to the scanner. But also had hoped Photoshop would auto seperate a group of photos as they are scanned which it evidently does not do. I know it can be done in a seperate step.

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LEGEND ,
May 06, 2020 May 06, 2020

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It depends if you have the correct driver/plug-in for the scanner. Older versions mainly 32bit required TWAIN support. Newer products use WIA support. See this link.

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