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Cannot update PSE 2019 OSX

Community Beginner ,
Mar 25, 2019 Mar 25, 2019

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Screen Shot 2019-03-25 at 4.39.16 PM.png

"There is no application set to open the URL auphd://update?sapCode=PSE&baseVersion=17.0&platform=osx10-64&skipUpdateInfo=true."

^Dialogue that comes up when trying to update or quit PSE editor.

Downloaded version of PSE 2019 OS X.

Changing default browser to Safari/Opera/Firefox/Chrome doesn't change anything.

Turning off any/all extensions on all of those browsers doesn't change anything.

Obviously, "Choose Application..." and "Search App Store" are not a solution.

OSX 10.13.6, latest versions of all browsers.

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correct answers 2 Correct answers

Adobe Employee , Mar 26, 2019 Mar 26, 2019
Hello,We apologize for the inconvenience you had to face.Could you please navigate to: ‘/Library/Application Support/Adobe/Adobe Desktop Common/HDBox’ and confirm whether Adobe Update Helper application is present at the aforementioned location?Thanks,Medha

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Community Beginner , Mar 26, 2019 Mar 26, 2019
It is present.After manually starting Adobe Update Helper, I was able skip the error message, successfully download, install, and launch the update.  Thanks for the clue!

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Hello,

We apologize for the inconvenience you had to face.

Could you please navigate to: /Library/Application Support/Adobe/Adobe Desktop Common/HDBox’ and confirm whether Adobe Update Helper application is present at the aforementioned location?

Thanks,

Medha

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Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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Screen Shot 2019-03-26 at 6.10.57 PM.png

It is present.

After manually starting Adobe Update Helper, I was able skip the error message, successfully download, install, and launch the update.  Thanks for the clue!

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Adobe Employee ,
Mar 27, 2019 Mar 27, 2019

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Glad to know that you were able to update the application.

Thanks,

Medha

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Explorer ,
Jan 14, 2020 Jan 14, 2020

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Hello Medha:  It is present at the location, but it will not open when clicked upon.

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Explorer ,
Jan 14, 2020 Jan 14, 2020

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ah!  but just having clicked on it seems to have helped.  The update is not downloading and updating!

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Explorer ,
Jan 14, 2020 Jan 14, 2020

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typo, sorry:    the update is NOW downloading and updating!

 

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New Here ,
Feb 25, 2020 Feb 25, 2020

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Could you please tell me where to find Adobe Update Helper.app and how manually starting it? Many thanks in advance

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LEGEND ,
Feb 25, 2020 Feb 25, 2020

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Are you using Mac OS? Are you being prompted to update? Ensure you are looking in the system library, not the user library

 

If you click Go on the top menu and choose go to folder it usually takes you to /Library/ and you can follow the path from there. The Adobe Update Helper app is usually inside the HDBox folder.

 

Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨Adobe Desktop Common⁩ ▸ ⁨HDBox⁩

 

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New Here ,
Feb 09, 2021 Feb 09, 2021

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I tried to follow that string, but don't have the Adobe Desktop Common folder. Suggestions?

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