Elements 2019 free trial installation screen

Community Beginner ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

The installation window for the Elements 2019 trial version is only half showing.  I can't widen it or scroll down to see the installation options.  Using Windows 10 OS.  Is there a solution to this problem?

Views

1.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 25, 2018 Oct 25, 2018

Ok, So in case if you have not been able to install it yet using any workaround or have not contacted chat support yet, you could try installing the product using command prompt.

Please follow the below steps to install:

  1. Open command prompt in administrator mode..
  2. Run command <path of setup file>\Setup.exe --silent =1, e.g: C:\Users\vipingupta\Downloads\PhotoshopElements_2019_LS30_win64.exe --silent=1
  3. Once you run this command, you should be able to see the installation progress displayed on command
...

Likes

Translate

Translate
Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

Someone reported the same issue the other day.

installer window too small

No fix. Had to call Adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

Copy link to clipboard

Copied

Please check this related thread for solution: https://forums.adobe.com/message/10662864#10662864

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2018 Oct 23, 2018

Copy link to clipboard

Copied

Tried the suggestions mentioned in the link above. It didn't solve the

problem. The installation screen is still too small.

On Mon, Oct 22, 2018 at 3:13 AM arshla jindal <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

Hello,

Could you please share the following details:

Monitor Size, Display Resolution, OS version and Internet Explorer version.

To check the Internet Explorer version, launch Internet Explorer. Click on Tools > About Internet Explorer.

IE.png

Thanks,

Medha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

Monitor Size - 15" Using Acer Aspire F15 laptop

Display Resolution - Normally set to 1920 x 1080 Changed to 1280 x 800 to

see if that would solve the installation window problem

OS version - Windows 10 Home - ver 1803

Internet Explorer version - Don't use IE but the version on the laptop is

11.345.17134.0 Use Google Chrome - Version 70.0.3538.67 (Official

Build) (64-bit)

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Wed, Oct 24, 2018 at 8:13 AM Medha_Sharma <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

Did changing the resolution to 1280 x 800, resolved your problem, or are you still facing the issue?

Thanks

Vipin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 25, 2018 Oct 25, 2018

Copy link to clipboard

Copied

Still having issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2018 Oct 25, 2018

Copy link to clipboard

Copied

Ok, So in case if you have not been able to install it yet using any workaround or have not contacted chat support yet, you could try installing the product using command prompt.

Please follow the below steps to install:

  1. Open command prompt in administrator mode..
  2. Run command <path of setup file>\Setup.exe --silent =1, e.g: C:\Users\vipingupta\Downloads\PhotoshopElements_2019_LS30_win64.exe --silent=1
  3. Once you run this command, you should be able to see the installation progress displayed on command prompt.
  4. Once the installation is successful, Elements Hub would launch.

In case if any error encountered, you should see a message along with the error code displayed.

Please let me know in case of any queries or help needed.

Regards,

Vipin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

Ran the command prompt and it started installing but quit at 6% and gave

message Exit Code 131

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Thu, Oct 25, 2018 at 12:45 PM VipinGupta <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2018 Oct 27, 2018

Copy link to clipboard

Copied

Vipin,

Got exit code 181 the first time I tried to install. Closed all programs

and tried again. It worked that time. The trial version of 2019 is up and

running. Than ks for your help in resolving this issue.

Warren

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Thu, Oct 25, 2018 at 12:45 PM VipinGupta <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 30, 2018 Oct 30, 2018

Copy link to clipboard

Copied

Changing resolution to 1280x800 from 1920x1200, with scaling already at 100% did nothing.

Command prompt solution worked fine, although if this is the 'demo' to tempt you to purchase, this does not leave me with great hopes for how the app is build or will be supported (only support option given was community)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2018 Oct 30, 2018

Copy link to clipboard

Copied

Hi Bruce,

We are sorry for the inconvience caused while installing the product, but if you might have noticed that we have migrated our installer technology to a new modern look and faster installation support for the product, which helps you install a big product quickly.

Although this should not have happen, but still before purchasing the product, you can use it for 30 days as a free trial, and only purchase it, when you are fully satisfied that it is worth buying.

Also since we are investigating the issue, could you please help me with the below details:

1) Operating system

2) Internet explorer version

3) Screen Resolution and Scale settings

4) Size of your monitor

In case of any issues or queries, we are here to help you.

Kind Regards,

Vipin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2019 Jul 10, 2019

Copy link to clipboard

Copied

LATEST

I did an online chat with Adobe Customer Support for this very issue. The tech took over my computer to assist, and at the end the install worked. He told me that pressing the Tab key at that initial small screen was what worked. I tried it, and was able to scroll down on that screen with a couple of presses of Tab.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2018 Oct 25, 2018

Copy link to clipboard

Copied

Apart from the step mentioned by Vipin, could you also try changing the scale settings once?

To do so, please right-click on the Desktop and choose 'Display Settings'.

Under the 'Change the size of text, apps, and other items', please set the value to 100%.

Let us know if this helps you out.

Thanks,

Medha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2018 Oct 26, 2018

Copy link to clipboard

Copied

I did that when I changed the screen resolution and it didn't work.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Oct 26, 2018 at 2:22 AM Medha_Sharma <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines