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Hi,
The file menu and all other top menu dropdown features are not working on my Elements 2024 program installed on my HP laptop running the latest version of Windows 11. Any suggestions would be welcome?
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Was it running previously? If so, try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.
If you have an ultra-wide screen monitor, change the size of the program window so that it has more of a 16:9 ratio.
Does you computer have an integrated graphics card as well as a separate graphics card? If so, disable the integrated GPU from device manager.
Do you use the Organizer? If so, are you have any problem with its menus?
If none of these suggestions work or are applicable, give us a screenshot of your monitor and explain in more detail what you mean by the menus not working.
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Can you post screenshots or a video?
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Hi again Greg,
Graphics driver (Intel HD) up to date, cannot accessing via Alt+F gives same result with file items in light text and no response when selected. I can change between various modes for image manipulation. Graphic menu items on LHS work ok, but drop down menu items either not available or not 'active' eg not 'Print' command.
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What about the Taskbar being set to Autohide?
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Autohide Taskbar is a Windows setting. Does the Windows taskbar only appear if you hover over the bottom of your monitor? If so, Windows has the setting on.
Can you access Preferences using Ctrl+K?
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You can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)
With your permission, Support can take control of your computer and see what is going on.
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Are you opening 16 Bit raw files in the Editor. Many menu functions will be greyed out if you are. The solution would be to change the file to 8 Bit under the Image>Mode sub-menu.
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