We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Greetings, I purchased Elements 9 back in 2010. I have a new PC and need to re-download it. I contacted the live support for Adobe. They said it was an old product, and they sent me here to the forums to find the link. Can anyone help?
Last week, Adobe took down many of the public-facing direct download links for older products, including for this particular version...
So only Adobe Customer Support has the ability to provide such installers. If they sent you to the User Forums to get them, then that is a dead end.
If you have registered your software and it is not available in your online Adobe account (as Greg suggested), then unfortunately, we here cannot help you "find the link" for this version, because it no longer exists in any form we can provide.
Suggest you take the open case back to them with this information. Sorry!
If you click on the Contact Us link that is on the link I posted before, it will open up a support chatroom.
I have already been to the "Contact Us" support chatroom. That's where they said they couldn't help me because my product was old. They said to come here and I would find the answer, which seemed cryptic. This is very frustrating, but I appreciate you guys trying to help. Greg, that first link you posted didn't help. I logged into my Adobe account, clicked "Plans," then clicked "Order History." I entered my serial number but it didn't work. It said I had no products, yet underneath that it said:
Adobe Photoshop Elements
[My Serial Number Was Here]
Registration Date: 10/4/2010
So it still somehow recognizes my serial number, just not well enough to allow me to download it. I guess I could buy Elements new, but it really pains me to have to buy it again. My old version worked just fine. I just have a new computer and need to download it again. Am I SOL?
Sorry. Try recontacting them, and pointing them to this thread, as well as to this article:
Them sending you here to the Forums is regrettably the wrong response, and won't help you... Only Adobe Customer Support has the power to help you now.
I did recontact them as per Pro's advice. I asked the chat representative to please read the past chat for me as well as this thread (I provided a link). They said yes they would read them and please stay on the line, which I did. About half hour later, they came back and said it looked like I had a technical problem. They then said they would connect me to a technical rep. After waiting an hour, I still hadn't heard from anyone. A few minutes later, the chat support disconnected itself. I suppose there is nothing else to be done.
Viktela, sorry you are facing problems obtaining the installation files for Photoshop Elements 9. You mentioned you spoke with a member of our support team, do you have a case number that I can reference? You can find information on how to locate you recent support cases at View Adobe Support cases .
Jeff, hello - thank you. I looked it up as you directed and I see two recent case numbers; not sure why there are two but please reference both of them:
My apologies, Viktela, I have requested that you be contacted directly by our support team and provided a download link.
That is very nice for Viktela, but why can the links not remain available for other users who purchased the software in the past? There have been many posts from users who have a new computer without CD drive, or who have lost the disk,
Hatstead, individuals who purchased their software from Adobe directly can use the process listed in Download older versions of Adobe apps to download the installation files. If the software is not available then please contact our support team at Contact Customer Care so that a download link can be provided. If the software is not already registered then please use the steps listed in Find your serial number to register the software on http://www.adobe.com/.
I personally don't have a problem. I just raised the issue so that you would confirm the process.
Jeff, my gratitude is boundless! I received the links and my beloved Elements 9 is now installed. Thank you, and a thank you to everyone else who participated in getting this issue solved for me - special thanks to ProDesignTools for hooking me up with Jeff.
Hello Viktela, do you received the link for Elements 9.0.3 update? I received the link for Elements 9.0 and the updater software is unable to download 9.0.3. Thanks for the answer.
No, I'm sorry, mine is Elements 22.214.171.124
I just want to say a big SHAME ON YOU to Adobe for making this process more painful than it has to be and trying to extort more money from customers who have already bought their software by making the process arcane, onerous, and needlessly complex. This is a lowlife scummy scammy kind of business model for sure. I will never be purchasing adobe software again in the future because of this business practice. Please let me know if you agree with this sentiment.
Totally agree. I purchased elements 9 and have a new PC I want to put it on.
It's not shown anywhere in my account so it looks like it's "Buy it again sucker"
Sorry but I'll go elsewhere
The same thing happened to me. It's very frustating that's BS.