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Windows 10 Home 64-bit / Elements 2019
Clean install on a new PC.
64-bit installer downloaded from Adobe website today.
All appeared to go smoothly & startup was fine.
Both with an existing image & a newly created one, when I go to menu File / File info..
File info cannot be opened!
This clearly is a very bad sign!
From reading previous discussions it seems I am not alone with this problem. However as this is only day 1 of this application unless Adobe can solve it quickly it will be returned for refund.
As soon as support opens I'll try them, but if anyone here has a solution please speak up.
Adobe support confirmed it is due to a missing file from Microsoft.
which has resolved the issue
Hi, I have the same problem only installing the missing has not resolved the issue. Any thoughts anyone?