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Please can someone help me with this item. I have downloaded and installed Elements 2020 successfully and got the welcome screen up. I can see and activate online links to advice but critically it will not open the Organiser Workspace or the Editor Workspace whatever I try (even opening existing PSD photos to edit), nothing works.
What do you mean by welcome screen? Do you mean the (hub) Home Screen? It has separate buttons to launch the Organizer, Photo Editor and Video Editor (if installed)
You can check your installation by launching Finder.
Macintosh HD ▸ Applications ▸ Adobe Photoshop Elements 2020 ▸ Support Files
Inside the Support Files folder right-click (control-click) on Adobe Photoshop Elements Editor and choose Open
If the Editor launches can you click the Organizer button on the bottom tool bar. Does that work?
Sorry you are having these problems. I’m unable to do further tests as I’m still on Mojave due to using 32 bit plug-ins.
You could try uninstalling and re-installing from my blog link.
If that makes no difference you should contact Adobe directly.
This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
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From your post we can infer that you are able to view the hub as shown below:
But are not able to further launch the applications on clicking the icons directly.
If this is the scenario, can you please also try accessing the applications using any of the below methods?
1. Click on the "Try" icon on any of the "TRY THIS" cards present just above the application icons on the welcome screen. Check if this takes you to the editor/organizer workspace.
2. Press "Shift" button on your machine and click on the organizer icon(Shift being pressed) till you see Catalog Manager window come up. Try accessing your catalog from here. Check if this takes you to the organizer workspace.
Please try and see if this works for you.
Yes you are correct that was the screen I got. Thank you for your suggestions. I had tried via the try it cards but had no luck. I would have tried your Nr 2 but a few days ago I was helped by an Adobe technician by phone and computer access who got Editor workplace for me but could not get the organizer to work and said there was "something" in my Imac account stopping it, but did not know what. So she set up a new account for me on the same machine and managed to get everything working. I am now trying to see if I can get access to all I need from this new account. Unfortunately it took about a week of trying to connect up with a technician to do this but worth it in the end.
There is a new update today Chris. You should be prompted to install next time you launch the Editor.