Photo Editor used to work but now won't even open

Report · Oct 31, 2018

In Photoshop Elements 2019, the Photo Editor was working perfectly but now won't open at all. Any advice would be most appreciated. Thank you.

Report · Nov 01, 2018

Hi ,

If you are using win - Go to Task manager (or Activity monition -for Mac)

Find the executable of Photoshop Elements (if running)

Manually kill it.

Relaunch the application now.

If this does not solve your problem , Share what type of error/message you are getting when you try to launch the application.

Regards,

Neeraj

Report · Nov 01, 2018

Thank you Neeraj - I rebooted the computer and got it working, but good to have your advice too. Thanks for responding.

Report · May 10, 2019

My version (win10) never worked. It opens the initial screen but when either oganizer or editor are selected a small pop up hasa section that rotates for say 20 seconds and then closes. Nothing more.

I have uninstalled and reinstalled and made sure I clear preferences but just the same [problem.

With this many people having this problem you'd think Adobe would be serious about trying to fix it.

Never again,

I am totally over Adobe.

Support is HOPELESS

Report · May 12, 2019

Hello,

Please accept my sincere apologies for the inconvenience you had to face. In order to troubleshoot the issue, please provide the following information:

OS Details:

Windows: Open run -> type cmd ->type winver

Device drivers’ information:

Windows: type System Information (Desktop App) -> File Menu -> Save

Run Log Collector Tool and share the logs.

Log Collector Tool can be downloaded from https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Does this issue occur after a recent OS upgrade/product update?

Is any anti-virus installed on your system? If yes, please mention the antivirus' name

Check if PhotoshopElementsEditor.exe is present at the install location

(Default installation location- C:\Program Files\Adobe\Photoshop Elements 2019\)

Thanks,

Medha

Report · May 12, 2019

<![CDATA[MSAFD Tcpip ]]><![CDATA[MSAFD Tcpip ]]><![CDATA[MSAFD Tcpip ]]><![CDATA[MSAFD Tcpip ]]><![CDATA[MSAFD Irda ]]><![CDATA[MSAFD L2CAP ]]><![CDATA[MSAFD RfComm ]]><![CDATA[Start Menu\Programs\Speed Test Loggger ]]><![CDATA[Public:Start Menu\Programs\Speed Test Loggger ]]><![CDATA]><![CDATA]><![CDATA[Fault bucket , type 0
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: AfterShotPro.exe
P2: 6.0.0.3
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR29D3.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER29D4.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER29E5.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A60.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2AAF.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 46bf6638-1726-4631-97a3-e914b052fd05
Report Status: 536871008
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: PhotoshopElementsEditor1.exe
P2: 12.0.0.0
P3: Photoshop Elements 12 Editor
P4: Adobe Photoshop Elements Editor
P5: Adobe Systems, Incorporated
P6: 100
P7: 0
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\PCWDA4F.tmp

?\C:\Users\Mike\AppData\Local\Temp\ACGDA70.tmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAFD.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB3D.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB78.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDBB8.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_PhotoshopElement_8ab0585a6f9d86d314746d9b70c92e6c1e9892f_00000000_098ce5b9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9f60d0a6-3375-4067-990c-ac0cc620242d
Report Status: 2147491840
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: PhotoshopElementsEditor.exe
P2: 12.0.0.0
P3: Photoshop Elements 12 Editor
P4: Adobe Photoshop Elements Editor
P5: Adobe Systems, Incorporated
P6: 100
P7: 0
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\PCW18F4.tmp

?\C:\Users\Mike\AppData\Local\Temp\ACG1943.tmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3160.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER322C.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33AF.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33EF.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_PhotoshopElement_ac4a5e805ea5f97297a50c65a69a2c5cf26c4e_00000000_37053e9c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 254a7741-b08a-4301-bf48-5e3c1c74a22b
Report Status: 2147491840
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 125981334648, type 5
Event Name: ScriptedDiagFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Corporation.AppsDiagnostic.4.0
P2: RC_WSReset/DefaultInstanceId
P3: 1.0.0.0
P4: Default
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D0F.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_2486b7538419628f5ac4128c77d2f73f6998f3b8_00000000_111c2608

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4e65f902-56f6-4e37-b189-49eab0305148
Report Status: 268435456
Hashed bucket: 3aa8cf0cdd9de55fb0b8aa9a7605e5e6
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: ScriptedDiagFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Corporation.AppsDiagnostic.4.0
P2: RC_WSReset/DefaultInstanceId
P3: 1.0.0.0
P4: Default
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Microsoft Corpor_2486b7538419628f5ac4128c77d2f73f6998f3b8_00000000_0a101cb1

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4e65f902-56f6-4e37-b189-49eab0305148
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1720657368051931598, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: lightroomcc.exe
P2: 2.2.1.0
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR8558.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8578.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8605.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER86BF.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER870E.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 21234f7c-6a1a-4a48-92cd-9597994595ee
Report Status: 268435456
Hashed bucket: b16548ed7e0e9adb77e100c282e4d9ce
Cab Guid: 0]]><![CDATA[Fault bucket 1879059124370730031, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: ACDSeePhotoEditor10.exe
P2: 10.0.0.46
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR7F2A.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F2B.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F5B.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7FC7.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7FE7.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 42952e6b-7b76-40a8-8de7-7606fd7eeb95
Report Status: 268435456
Hashed bucket: a0dbaeeef885b0ef5a13c2516412ec2f
Cab Guid: 0]]><![CDATA[Fault bucket 108731437423, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ACDWIClient.exe
P2: 1.0.0.1
P3: 589534ed
P4: ACDWIClient.exe
P5: 1.0.0.1
P6: 589534ed
P7: c0000005
P8: 00006a5b
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER449.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1041.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1216.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1234.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER12C1.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ACDWIClient.exe_17b2da43b5ec38faa31f88951bfb8efb5bd963b_ca36eec0_210e1b8a

Analysis symbol: 
Rechecking for solution: 0
Report Id: c31d2329-78f6-4838-adc2-4836dfc0fc4d
Report Status: 268435456
Hashed bucket: 714e0cc2ee772912c72678488a529c6f
Cab Guid: 0]]><![CDATA[Fault bucket 1452105865752026750, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_CDPUserSvc
P2: 10.0.17763.1
P3: b900eeff
P4: cdp.dll
P5: 10.0.17763.475
P6: 817478c2
P7: c0000005
P8: 00000000002da145
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER449D.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_CDPU_53446e9e5c51c6d5f5e7cb949c202f20873082_d339af7e_1a6df0da

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6dff645d-33e9-4d29-a0d6-d0285e30f4d0
Report Status: 268435556
Hashed bucket: 106d9e9248ee8cce0426ea9760691e7e
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_CDPUserSvc
P2: 10.0.17763.1
P3: b900eeff
P4: cdp.dll
P5: 10.0.17763.475
P6: 817478c2
P7: c0000005
P8: 00000000002da145
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER449D.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_CDPU_53446e9e5c51c6d5f5e7cb949c202f20873082_d339af7e_2a994400

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6dff645d-33e9-4d29-a0d6-d0285e30f4d0
Report Status: 100
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_CDPUserSvc
P2: 10.0.17763.1
P3: b900eeff
P4: cdp.dll
P5: 10.0.17763.475
P6: 817478c2
P7: c0000005
P8: 00000000002da145
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER449D.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_CDPU_53446e9e5c51c6d5f5e7cb949c202f20873082_d339af7e_2a994400

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6dff645d-33e9-4d29-a0d6-d0285e30f4d0
Report Status: 100
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_CDPUserSvc
P2: 10.0.17763.1
P3: b900eeff
P4: cdp.dll
P5: 10.0.17763.475
P6: 817478c2
P7: c0000005
P8: 00000000002da145
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_CDPU_53446e9e5c51c6d5f5e7cb949c202f20873082_d339af7e_2a994400

Analysis symbol: 
Rechecking for solution: 0
Report Id: 6dff645d-33e9-4d29-a0d6-d0285e30f4d0
Report Status: 100
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1914613079296858586, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.17763.348
P3: b21d9585
P4: StackHash_2264
P5: 0.0.0.0
P6: 00000000
P7: PCH_5C
P8: c0000005
P9: badc0de1
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A49.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_09d6c906

Analysis symbol: 
Rechecking for solution: 0
Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab
Report Status: 268435556
Hashed bucket: 5adcbe56f836bf5cba92127399ce59da
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.17763.348
P3: b21d9585
P4: StackHash_2264
P5: 0.0.0.0
P6: 00000000
P7: PCH_5C
P8: c0000005
P9: badc0de1
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A49.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_2e82295e

Analysis symbol: 
Rechecking for solution: 0
Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab
Report Status: 100
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.17763.348
P3: b21d9585
P4: StackHash_2264
P5: 0.0.0.0
P6: 00000000
P7: PCH_5C
P8: c0000005
P9: badc0de1
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_2e82295e

Analysis symbol: 
Rechecking for solution: 0
Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab
Report Status: 100
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1363298551233464215, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy
P2: praid:App
P3: 10.0.17763.439
P4: 5cc42eee
P5: StackHash12_c7a
P6: 0.0.0.0
P7: 00000000
P8: 80070057
P9: 0
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9638.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E28.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E49.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E47.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E67.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_18bd8b82cd112637ac244044939d57a17f2064a1_e15251e8_12f06976

Analysis symbol: 
Rechecking for solution: 0
Report Id: 7b22e99e-d0a3-4d0e-9085-ea4cb4337233
Report Status: 268435456
Hashed bucket: b9a720287de61a9612eb68cf2d134797
Cab Guid: 0]]><![CDATA[Fault bucket 1256335415749636692, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 65.0.2.6995
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR76DD.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76EE.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76EF.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76FD.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER771E.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 8c82b553-e133-4799-b2b2-1efb52386a1c
Report Status: 268435456
Hashed bucket: 1f8be59bd4ec5066616f66677e7ff254
Cab Guid: 0]]><![CDATA[Fault bucket 2220583725552836773, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.MicrosoftEdge_44.17763.1.0_neutral__8wekyb3d8bbwe
P2: praid:MicrosoftEdge
P3: 11.0.17763.1
P4: 90f701bc
P5: 0b31
P6: 133124
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\WER4659.tmp.appcompat.txt

?\C:\Users\Mike\AppData\Local\Temp\WER466A.tmp.version.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER68D8.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6899.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1A.tmp.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B98.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Microsoft.Micros_27b2dc44928dcc9df6c566819b2fa1b14241a_e228f3e3_3e147086

Analysis symbol: 
Rechecking for solution: 0
Report Id: afc53020-50c6-433b-a612-c99a1711607e
Report Status: 268435456
Hashed bucket: b3511922e1ee13101ed119221b9720a5
Cab Guid: 0]]><![CDATA[Fault bucket 2096848350011778360, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.MicrosoftEdge_44.17763.1.0_neutral__8wekyb3d8bbwe
P2: praid:MicrosoftEdge
P3: 11.0.17763.1
P4: 90f701bc
P5: 767b
P6: 133120
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\WER2247.tmp.appcompat.txt

?\C:\Users\Mike\AppData\Local\Temp\WER2296.tmp.version.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BE7.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CE2.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Microsoft.Micros_7cd03c582ad9441ee320cc338fad6a8f11127314_e228f3e3_135c6858

Analysis symbol: 
Rechecking for solution: 0
Report Id: b1c482a5-6dab-4b95-92a1-6b7f3fbf6c3b
Report Status: 268435456
Hashed bucket: 95ab866c405cecef4d198076fa50e538
Cab Guid: 0]]><![CDATA[Fault bucket 1258116851361836771, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: MicrosoftEdgeCP.exe
P2: 11.0.17763.1
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR13CB.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER13DC.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER140C.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1487.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14F5.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: a9968098-e0ec-4c05-a25a-f66d3d1a9587
Report Status: 268435456
Hashed bucket: 620b17b2d45b6b284175ba9c4b5aeee3
Cab Guid: 0]]><![CDATA[Fault bucket 1776441282245716192, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: thunderbird.exe
P2: 60.6.1.7023
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR166D.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER168D.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1759.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1826.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1885.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 617be23b-d3b3-436e-879f-f677619bfc04
Report Status: 268435456
Hashed bucket: a563d10b32aa6e2d18a72fef289868e0
Cab Guid: 0]]><![CDATA[Fault bucket 1466276498089056333, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Skype.exe
P2: 8.43.0.56
P3: 5c4b6980
P4: 65c7
P5: 67246080
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF40A.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Skype.exe_2869b4eaf670b9144f23c6965a7a281a87bbb64_3d451671_1274039b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5f3efb55-3dd9-4c31-abd3-920176658ac4
Report Status: 268435456
Hashed bucket: cb1f1680b7bb5e70d45942b4d31a184d
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Skype.exe
P2: 8.43.0.56
P3: 5c4b6980
P4: 65c7
P5: 67246080
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Skype.exe_2869b4eaf670b9144f23c6965a7a281a87bbb64_3d451671_128ff12c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5f3efb55-3dd9-4c31-abd3-920176658ac4
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 2049338291148027866, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: opera.exe
P2: 60.0.3255.70
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDRDAD8.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAE9.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB67.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC18.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC86.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: a1090ec6-da89-480a-be7d-20f4fdbbdb7a
Report Status: 268435456
Hashed bucket: df08168eb2d2fe41dc70b651647bf7da
Cab Guid: 0]]><![CDATA[Fault bucket 1273820546000505818, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: tor-0.3.5.7-win32-brave-1
P2: 0.0.0.0
P3: 5c4a8b68
P4: tor-0.3.5.7-win32-brave-1
P5: 0.0.0.0
P6: 5c4a8b68
P7: 40000015
P8: 001a1839
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBA9.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B28.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A3D.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3017.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43FE.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_tor-0.3.5.7-win3_5c7cd62555abca3591dc6948334b9a4032f8bf35_07dda3dd_293476b5

Analysis symbol: 
Rechecking for solution: 0
Report Id: e8ef87d8-cfba-420d-9134-887a7a9a56c7
Report Status: 268435456
Hashed bucket: 63f3d8b173c4d98d71ad85099ff44bda
Cab Guid: 0]]><![CDATA[Fault bucket 108171335174, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: qpw18.exe
P2: 18.0.0.200
P3: 570c2838
P4: QPW180.dll
P5: 18.0.0.200
P6: 570c28f7
P7: c0000005
P8: 0002971a
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4847.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5509.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55B6.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55C4.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55F4.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_qpw18.exe_85f3cf86538cfaaf458cbef3ad9564505698c15d_2dec9ca8_516b5cf8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 235c9681-4ee9-49ed-9238-b60560069869
Report Status: 268435456
Hashed bucket: 8ed10bf3d5ce23f3258c8fec17c3fc0a
Cab Guid: 0]]><![CDATA[Fault bucket 1829159504126603469, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 73.0.3683.103
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR73.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA3.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FC.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30D.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37C.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 26598216-75de-4602-8ed7-9440cd9448f4
Report Status: 268435456
Hashed bucket: 3061c1543f9334d049627ae0b0fef0cd
Cab Guid: 0]]><![CDATA[Fault bucket 1657674925908441066, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: TiWorker.exe
P2: 10.0.17763.1
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR608.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER609.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER648.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A1.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C1.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: bd7857d9-1ec8-474f-bbcc-33ac93f9aca6
Report Status: 268435456
Hashed bucket: a2d82944bc34f81037013e8ff7d837ea
Cab Guid: 0]]><![CDATA[Fault bucket 1608532721175776935, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Photos.exe
P2: 2019.19021.18010.0
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDRBA8D.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBA8E.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBABE.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB77.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBA7.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: faebdd2d-237c-440e-9195-697bd4eb3e7f
Report Status: 268435456
Hashed bucket: af1d953f3caa6cff4652a7fccf464ea7
Cab Guid: 0]]><![CDATA[Fault bucket 2166326096666247285, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: Skype.exe
P2: 8.43.0.56
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDR7720.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7740.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER778F.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7814.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER78B1.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: e7af7250-1b83-4da4-82ed-1bf359e84e9f
Report Status: 268435456
Hashed bucket: b2ab528b8426e1302e10561b73734075
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: AcroRd32.exe
P2: 19.10.20099.60178
P3: 5c993e0a
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER635E.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER639D.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: f12be548-5f1b-42de-832c-7d933f8fb887
Report Status: 2049
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 2084609705679799798, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.17763.348
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDRF3C8.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF3D9.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF495.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF54C.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF58B.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 75f389b4-85b1-4d3d-aa3f-a0c4538afef9
Report Status: 268435456
Hashed bucket: 010fdb75d79ffbc4ccee057b8a6045f6
Cab Guid: 0]]><![CDATA[Fault bucket 1822696147299347265, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: brave.exe
P2: 73.0.62.51
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\Users\Mike\AppData\Local\Temp\RDRB726.tmp\empty.txt

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB727.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB748.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7A3.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB821.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: e20572a7-b59f-4b5e-b70a-7568bd192dc8
Report Status: 268435456
Hashed bucket: 66038ecfc7f80d55d94b847d29402b41
Cab Guid: 0]]><![CDATA[Fault bucket 1178984610698713340, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80070003
P3: 17763
P4: 437
P5: Windows.Desktop
P6: 4
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD8F.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Update;ScanForUp_1837f3c26289d75d679bfad5152750bea46b79ef_00000000_29ba16f5

Analysis symbol: 
Rechecking for solution: 0
Report Id: eaa3a223-2e4e-4835-8ff8-f23a09147024
Report Status: 268435456
Hashed bucket: 3db78f39b3903957805c9841c45958fc
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80070003
P3: 17763
P4: 437
P5: Windows.Desktop
P6: 4
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;ScanForUp_1837f3c26289d75d679bfad5152750bea46b79ef_00000000_09920ca5

Analysis symbol: 
Rechecking for solution: 0
Report Id: eaa3a223-2e4e-4835-8ff8-f23a09147024
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1830091189249078485, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80070003
P3: 17763
P4: 437
P5: Windows.Desktop
P6: L
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE16E.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Update;ScanForUp_d9f13170a7b4adf7aef82cbf63521a95f5_00000000_2bb1edc2

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4c1f936f-dc31-4d89-8adb-e8f2c4a88eb3
Report Status: 268435456
Hashed bucket: b4d7e07dd1ebaa88f965ca3d89c374d5
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80070003
P3: 17763
P4: 437
P5: Windows.Desktop
P6: L
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;ScanForUp_d9f13170a7b4adf7aef82cbf63521a95f5_00000000_0991df6b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4c1f936f-dc31-4d89-8adb-e8f2c4a88eb3
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1560235427680047294, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: downloader2.exe
P2: 18.1.10.217
P3: 5a1f68e4
P4: StackHash_e37f
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_03_FROM_atlthunk+0x00001A8F
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BC6.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5CE1.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D4F.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D4F.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D7F.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_downloader2.exe_5c63b4678f555a181c3621f6b213983fb4f0a59d_a57cbca6_94e06f10

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5153482a-5612-460f-8ab3-31a3d0c1338a
Report Status: 268435456
Hashed bucket: b084c2ddf7a789c895a711dae0d950be
Cab Guid: 0]]><![CDATA[Fault bucket 2194018223335245288, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: downloader2.exe
P2: 18.1.10.217
P3: 5a1f68e4
P4: StackHash_5409
P5: 0.0.0.0
P6: 00000000
P7: PCH_FB_FROM_ntdll+0x00070A5C
P8: c0000005
P9: 00000008
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C15.tmp.dmp

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER805B.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER80D9.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER80D7.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8117.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_downloader2.exe_44ca75f0d3abe1444e55910d9e588fb97bce5e_a57cbca6_ab68587b

Analysis symbol: 
Rechecking for solution: 0
Report Id: ee3792a9-780b-4f8e-a371-9de6d1214e2b
Report Status: 268435456
Hashed bucket: e48abf863a83eaa3be72b7f320a185e8
Cab Guid: 0]]><![CDATA[Fault bucket 2284816869360816027, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.BingWeather_4.28.10351.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 4.28.1902.4001
P4: 5c58b629
P5: f456
P6: 2097152
P7: 
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FB.tmp.WERInternalMetadata.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33A.tmp.xml

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER339.tmp.csv

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER359.tmp.txt

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Microsoft.BingWe_a59e1a64746fb4a777a4f57271a330f4ddbd8faf_76db29d3_b6430f10

Analysis symbol: 
Rechecking for solution: 0
Report Id: 8d0c1d7d-d5bb-4fd3-bbc9-d3e2021fea0c
Report Status: 268435456
Hashed bucket: a10bc5338da8b6130fb54cd653124f9b
Cab Guid: 0]]><![CDATA[Fault bucket 1979031819927672610, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAS
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD7F4.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_6e47b5f3d9a8f097ce86fb133a6f5198743c2f39_00000000_262ddd05

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1ae971a1-2ab2-424b-b45e-6d0cb94aae99
Report Status: 268435456
Hashed bucket: 807dc114de4f95d3fb76eef471fbd722
Cab Guid: 0]]><![CDATA[Fault bucket 1238054444804368899, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7EB.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_306abf4a12cd9322dc4c1cdce5baabb29332f7b4_00000000_19545446

Analysis symbol: 
Rechecking for solution: 0
Report Id: 66271be2-49ab-407a-a30d-c0da09ff8e3f
Report Status: 268435456
Hashed bucket: 84eb0480ba3da4f8012e73f543286a03
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAS
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_6e47b5f3d9a8f097ce86fb133a6f5198743c2f39_00000000_15b7a24c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1ae971a1-2ab2-424b-b45e-6d0cb94aae99
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_306abf4a12cd9322dc4c1cdce5baabb29332f7b4_00000000_15b79e25

Analysis symbol: 
Rechecking for solution: 0
Report Id: 66271be2-49ab-407a-a30d-c0da09ff8e3f
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket 1979031819927672610, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAS
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBF2C.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_6e47b5f3d9a8f097ce86fb133a6f5198743c2f39_00000000_0afcc44c

Analysis symbol: 
Rechecking for solution: 0
Report Id: c0a5edcc-118c-49dc-afab-214272005b4d
Report Status: 268435456
Hashed bucket: 807dc114de4f95d3fb76eef471fbd722
Cab Guid: 0]]><![CDATA[Fault bucket 1238054444804368899, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDDEA.tmp.WERInternalMetadata.xml

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_unspecified_306abf4a12cd9322dc4c1cdce5baabb29332f7b4_00000000_2f5ee983

Analysis symbol: 
Rechecking for solution: 0
Report Id: 00742431-7c5d-4eb5-bf0e-a3e2939b014d
Report Status: 268435456
Hashed bucket: 84eb0480ba3da4f8012e73f543286a03
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAS
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_6e47b5f3d9a8f097ce86fb133a6f5198743c2f39_00000000_11eedbb7

Analysis symbol: 
Rechecking for solution: 0
Report Id: c0a5edcc-118c-49dc-afab-214272005b4d
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]><![CDATA[Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.18.1902.2
P5: unspecified
P6: unspecified
P7: unspecified
P8: 
P9: 
P10: 

Attached files:

These files may be available here:

?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_306abf4a12cd9322dc4c1cdce5baabb29332f7b4_00000000_11eed81d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 00742431-7c5d-4eb5-bf0e-a3e2939b014d
Report Status: 4
Hashed bucket: 
Cab Guid: 0]]>

Report · Dec 14, 2021

The same thing happened to me! I tried loading to my Windows computer as well as my Mac. I never can get the photo editor to launch... The home screen comes up and then nothing. I'm so angry right now... I am really in need of editing software ASAP for Christmas presents. I'm glad it's not just me... But I will never buy photoshop again. This is awful for such a pricy program.

Report · Mar 01, 2019

I too am having this problem w Photo Editor - it will not launch. I checked Task manager and the program is not running in the background. What else can I try. I bought this program, it should work, right?

Report · Mar 01, 2019

lisar89087080 wrote
I too am having this problem w Photo Editor - it will not launch. I checked Task manager and the program is not running in the background. What else can I try. I bought this program, it should work, right?

Has it ever worked for you, or did it fail after installation?

Have you only just installed it and are you using the Organizer? If so, there is a lot of auto-analysis that is probably taking place in the background for Face Recognition and Auto-Creations. If you turn these off in Preferences (and reboot), does this fix it for you? Have you tried an uninstall/reinstall of the program?

Also, what OS are you using and where did you purchase from? (There have been some issues with buying the app from the Apple store, I believe.)

Added: Sorry, I see you are using Task Manager, so I assume you are on Windows - what version?

Report · Mar 01, 2019

Yes, Adobe Elements, Photoshop and Organizer have all worked great until

today. Photoshop will not open for me today. The other two programs appear

to work fine. I have rebooted a couple times. I updated my drivers

(Avast), and I have opened task manager to see if it is running (no it is

not). We have Windows PC, and purchased the program online.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

Report · Mar 01, 2019

lisar89087080, I just want to confirm that you are using Elements 2019 and are on a Windows 10 PC?

Have you tried opening from the PhotoshopElementsEditor.exe file which can be found at C:\Program Files\Adobe\Photoshop Elements 2019\ ? If not, give that a try.

If that doesn't work, try deleting preferences by holding down the Alt, Shift, Ctrl keys immediately after launching the exe file. A dialog will pop up asking if you want to delete the settings file. Answer yes.

Let us know if this works.

Report · Mar 01, 2019

Yes we are using elements 2019. Not sure which windows operating system?

Report · Mar 01, 2019

I have opened C:\Program Files\Adobe\Photoshop Elements 2019\ and there

is no PhotoshopElementsEditor.exe file. A bunch of .dll files. and folders.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

Report · Mar 01, 2019

lisar89087080 wrote
I have opened C:\Program Files\Adobe\Photoshop Elements 2019\ and there
is no PhotoshopElementsEditor.exe file. A bunch of .dll files. and folders.
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&ut m_content...>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&ut m_content...>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

If you can see the .dll files, then I'm not sure if there is a possible folder view setting that may hide exe files in Windows 7. But if the exe file is in fact missing from your computer, then you need to uninstall and reinstall Elements. Perhaps you can do a Windows search of your computer for the PhotoshopElementsEditor.exe file. Here is what the folder looks like on my machine:

Report · Mar 01, 2019

OK, I searched for and found the exe file, double click and nothing. No

program launched. It worked last night?

Report · Mar 01, 2019

I found it, we are using Windows 7 premium

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Mar 1, 2019 at 1:24 PM Lisa Randolph <lisa.t.randolph@gmail.com>

Report · Mar 01, 2019

Then try an uninstall/reinstall. When you uninstall, you may be asked whether to keep your settings. (i'm not sure of the exact wording.) You should choose not to keep your settings.

Report · Mar 25, 2019

Installed an update for PhotoShop Elements 2019 for Mac tonight (26 March 2019) and now PSE Editor will not open. Need help. Can open PSE and PSE Organizer but not the Editor.

Report · Mar 27, 2019

I had to uninstall and reinstall the software, and then it worked fine.

Wasn't what I wanted to do but turned out to be an easy process, took 5

minutes.

Adobe Community

Photo Editor used to work but now won't even open

1 Correct answer