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I have PSE 2018 on a laptop and now I want to install it on my new desktop. Is that allowed? If so, why can't I install it on the desktop. After I try to aneter the code, I get a message that my email has been used before.
You need to use the serial number, not the redemption code. A redemption code can ony be used once to get a serial number.
Install PSE 2018 from your original download or disc and go to the Help > Sign in from the Editor menu and enter your serial number when prompted.
Does that mean that I can only install the program on one computer?
This serial number/redemption code thing is highly complex and convoluted. All I know is that I followed the instructions on the enclosed documentation and got a message that I could not install the program.
I apologize for the extra reply. THe whole point is that I could not install PSE 2018, so I have no access to any menus.
Here's my remption code and the error I get:
Please black out or do not post redemption codes or serial numbers on this public forum.
This is not Adobe Support and any user on this forum will have access to this information.
>>>This serial number/redemption code thing is highly complex and convoluted.
To simplify, Adobe uses a 24 digit serial number to link your software to your Adobe ID.
You can obtain a 24 digit serial number either:
Store your 24 digit serial number in a safe place because you will need it every time you re-install the software.
If you've lost your serial number, try logging in to your Adobe account using the same Adobe ID you used when you first installed the software. Your screenshot suggests you're logged in with a different Adobe ID to the one you used when you obtained your serial number.
Thank you for trinyg to answer my question. I never wrote down the serial number because it's just simple logic that I would be able to get the serial code whenever I want, there was no warning anywhere that I would only get the serial code once. In fact, the instructions say that I can get the serial number whenver I want.
I tried every possible Adobe ID I could think of and never got a serial number.
Lastly, you seem to contradict yourself. You say in yyour answer that "You can only use a redemption code once", and then say "If you've lost your serial number, try logging in to your Adobe account using the same Adobe ID you used when you first installed the software."
Is there a way that I can get this serial number so that I can install this program on my new computer?
>>>Lastly, you seem to contradict yourself. You say in yyour answer that
Let's try a different explanation:
You can locate your serial number by signing in to your Adobe account