Problem Installing

[Dennis5CAA]

I began installation of Elements on my Dell Windows10 laptop 6 hours ago and it has not yet successfully installed.  Any suggestions?

[Greg_S.]

You're not giving us much information to go by.  Six hours is not normal, unless you are using a modem and a dial-up network.

What method of installation are you using?  Download from Adobe or some other vendor or from a DVD?

How far in the installation process do you get?  The installation screen should show an estimated time to complete. 

Are you receiving any error messages? 

If you go to Task Manager, are you seeing any activity in installation process? 

Are you installing with an Admin. account?

Did you turn off your antivirus software before starting the installation?

[sales5EC6]

Hi, do you have an error message?